Marlon Poole | Page 2

Great experience, great salesperson! Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The deale Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The dealership is impressive and the salesperson I worked with made me feel very comfortable about making a purchase from Elgin Toyota. He was courteous, professional and very knowledgeable! We contemplating which vehicle to purchase however, I assure that it will be from Elgin Toyota. More

Report | Print

"Negative Experience" I recently purchased a used car from Elgin Toyota. Due to unforeseen circumstances this is the third car I have purchased from dealers in the last y I recently purchased a used car from Elgin Toyota. Due to unforeseen circumstances this is the third car I have purchased from dealers in the last year and by far the WORST experience and hardest dealer I had to work with. Contradictory statements were made on what 'safety' is, people not knowing what type of pay is accepted (if you don't know, find out before you say anything), unreturned phone calls and unwillingness to work with a returning customer made this a terrible experience. I WILL NOT USE THIS DEALERSHIP AGAIN NOR RECOMMEND THEM TO ANYONE I KNOW! If I was not under time constraints to get a car I would not have purchased from this dealer. My wife and I first went in took a test drive and then talked to a salesman. We noticed the windshield was cracked and were told since it was a 'safety issue' they would have to fix it before they could sell the car. We also mentioned that we would like to take the car to our mechanic to get checked out before we bought the car. The salesman said that would not be a problem. We gave him our bottom line 'out the door' price. He said management liked repeat customers and went and got the finance manager Mike Quigley. He gave us the price of the car which wasn't anywhere near what our price was. He told us that was it and walked away - literally a 2 minute conversation. No negotiating no alternatives 'nothing'. This kind of business just left a bad taste with us. I called back a few days later to up our price. Mr. Quigley told me the price he gave us did not include taxes which was to add on another 5 - 6 hundred dollars. Really! What part of 'out the door' did he not understand. After a few weeks of looking for a car we decided to bite the bullet and try negotiating once more. I called and talked to Mike Yorty a sales manager. After lowering the price some I told him I would get back to him. I called and left 3 voice mails for him but he did not return my call. I went in after work to talk to him only to find he was sitting at the front table joking with other employees. I asked him why he did not return any of my calls but he just changed the subject. We went out and talked about the car. I told him I would buy the car contingent on my mechanic looking at it. He said a used car is a used car. He said I would have to buy the car and if there were any 'safety' issues only those could be addressed. Why would I buy a car and turn around and dump a lot more money in it - even if it wasn't a 'safety' issue. That's why I wanted my mechanic to look at it. This was the only dealership that had this policy. Even Schaumburg Toyota let me have my mechanic look at a car before I made a purchase. He also said they would fix the windshield. Reluctantly I agreed. After talking to the salesman about 'safety' issues he called over another manager Carlos Galvez to clarify things. He told me the windshield was not a safety issue and that I would have to pay to replace it. REALLY! Two other people told me that a windshield was a 'safety issue'. After a phone call, he told me they would replace the windshield. The salesman told me how much I could pay on my credit card and the rest in check form. When I went in to finish the deal the financial guy gave me a lower amount that I could put on my credit card and the rest would have to be in check form. I did not have a check but had my debit card. After checking with 'who knows who' he said I could pay the amount the dealer had quoted on the credit card. What a headache! p.s. - after replacing the windshield they left my car dirty on the inside. More

Report | Print

New car owner pleased by prices and professionalism Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensi Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off. The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did: He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me. We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car. After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasn't completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadn't even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained. One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible. Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear. In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyota’s standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded. Summary: Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary. Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity. Car Condition: 4/5 - I don't actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time. I would recommend Elgin Toyota to friends and family. More

Report | Print

Surprisingly My Best Dealer Experience Marlon and Erica were seriously a pleasure to deal with. The negotiation was done before I stepped foot in the dealership. I got a great deal, a great Marlon and Erica were seriously a pleasure to deal with. The negotiation was done before I stepped foot in the dealership. I got a great deal, a great car, and excellent service. I know this sounds like an ad, but I would recommend you to try them for yourselves. The only thing negative I have to say is waiting for finance took forever. I know I will definitely deal with Marlon again. Even the GM came out and said hi(forgot his name). Kudos to the team for the best car buying experience I have had. More

Report | Print

After visiting 3 other Toyota dealers with less than satisfying results, I talked with and then visited Elgin Toyota. I had done a significant amount of research prior to talking to the dealers I visite satisfying results, I talked with and then visited Elgin Toyota. I had done a significant amount of research prior to talking to the dealers I visited. My negotiations with Elgin were straight forward and smooth. Elgin went above and beyond to get me the exact vehicle I wanted. I currently have 3 Toyotas in my driveway, and the next time I am shopping for a Toyota, Elgin Toyota is at the top of my list. More

Report | Print

Marlon was great. When my banker and I were having trouble obtaining the information we needed from Elgin Toyota, Marlon stepped up and went over and above to ensure that my needs and questions were m trouble obtaining the information we needed from Elgin Toyota, Marlon stepped up and went over and above to ensure that my needs and questions were met. He also did an outstanding job taking the time to explain all of the features and function of the vehicle. I will definitely recommend Marlon to all my friends and family! Tom was great too making the payment process and document signing easy and enjoyable. More

Report | Print

Marlon provided outstanding customer service, very friendly and knowledgeable, explained everything in detail, very quick and efficient service; definitely recommend Elgin Toyota, and especially Marlo friendly and knowledgeable, explained everything in detail, very quick and efficient service; definitely recommend Elgin Toyota, and especially Marlon!! I love my new 2013 Camry!!! :-) More

Report | Print

Everything was great- in and out of there with a new car-at a GREAT price in two hours! I have for years taken my old Toyota in to this dealer for service and when it came time to get a new one, I didn car-at a GREAT price in two hours! I have for years taken my old Toyota in to this dealer for service and when it came time to get a new one, I didn't even consider another dealer. If the service department treats you that fair and well, the whole dealership must be good. And, it was! I will be taking my cars back for every service- and in 8 more years, buying my next new car here! More

Report | Print

Marlon went out of his way to make sure we got the car we wanted, when we wanted it, and for a great price. My son bought a car from him just 2 weeks earlier. He's the man to see! wanted, when we wanted it, and for a great price. My son bought a car from him just 2 weeks earlier. He's the man to see! More

Report | Print

Having not purchased a car in 10 yrs, & having a poor experience the last time I did so, I was dreading car shopping. I went to several dealers, who either didn't know anything or made me feel pressured. experience the last time I did so, I was dreading car shopping. I went to several dealers, who either didn't know anything or made me feel pressured. Then I went to Elgin Toyota & met Marlon Poole. Mr. Poole knew & shared every detail about the cars I was interested in. He helped steer me towards the right one for me, when I had trouble making up my mind, without pressure tactics and with a great sense of humor to boot. He went out of his way to secure the only color car I liked to cinch the deal. Marlon made this car buying experience a very pleasant one. More

Report | Print