Marquis D

Still had tire issues after left. Live in Cairo, too far to go back. Had a TP signal and told service dept. ten minutes after leaving dealership, alert came back on. Called later and Live in Cairo, too far to go back. Had a TP signal and told service dept. ten minutes after leaving dealership, alert came back on. Called later and told that it may be a sensor issue. Why wasn’t it handled at the appointment? First issue in 6 years but disappointing because I have to travel over Thanksgiving with this issue that I had alerted them to. More

by wandasteele59 Verified Customer Verified Customer

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Great service department. In and out with no issues. Staff is very friendly and helpful. Kept me informed about the progress of the visit. In and out with no issues. Staff is very friendly and helpful. Kept me informed about the progress of the visit. More

by handy1941 Verified Customer Verified Customer

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All staff were approachable and courteous. Buying the outback was easy and enjoyable. I feel very comfortable at the dealership and service center. Awesome car buying experience! Buying the outback was easy and enjoyable. I feel very comfortable at the dealership and service center. Awesome car buying experience! More

by smunk972 Verified Customer Verified Customer

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Your service job made my Subaru run and drive like it is a new car. I enjoy driving my Outback. I feel safe and comfortable driving around town. Thank you for providing me with a car of luxury and safety a new car. I enjoy driving my Outback. I feel safe and comfortable driving around town. Thank you for providing me with a car of luxury and safety. More

by hbeaty Verified Customer Verified Customer

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Helpful, everything I needed to do got done. Answered all the questions that I asked. Answered all the questions that I asked. More

by Teacher123 Verified Customer Verified Customer

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Excellent Customer Service! ! This Is The Way Customers Need To Be Treated. A+++ Excellent Servive. ! This Is The Way Customers Need To Be Treated. A+++ Excellent Servive. More

by haldrakegnc Verified Customer Verified Customer

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Helpful, friendly informative front line personnel. Explained process completely. Good to see the inspection video. Check out staff friendly. Thanks. Explained process completely. Good to see the inspection video. Check out staff friendly. Thanks. More

by vldnolan Verified Customer Verified Customer

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Ease of doing business. Waiting area very nice and clean . It did not take long to complete the job. Waiting area very nice and clean . It did not take long to complete the job. More

by JGORDON269 Verified Customer Verified Customer

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They made an effort to make things right after an expensive headlamp assembly failed just a few miles after our warranty expired (a few days after we had our final in-warranty service performed). The expensive headlamp assembly failed just a few miles after our warranty expired (a few days after we had our final in-warranty service performed). They provided a loaner Outback and returned our own Outback to us within a few days (we had to wait for a part to be delivered). More

by auburncrew Verified Customer Verified Customer

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I arrived 15 minutes early for my appointment and was delighted to have my car taken immediately to the service department. The staff was very friendly and informative and reviewed what have been done wh delighted to have my car taken immediately to the service department. The staff was very friendly and informative and reviewed what have been done when the car was serviced. I was asking if I had questions which I did not, but I appreciate their willingness to answer further questions if needed. I was in and out, and on my way in less than an hour, and I consider that most efficient in today’s world! Really appreciate the quality of service that I always received at O'Steen’s Subaru. More

by ellistrec Verified Customer Verified Customer

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