Marshall Blakeslee | Page 149

excellent servicejust little more wait than usual than I excellent service just little more wait than usual than I expected but due to covid I can understand it may be need more staff so can get things don excellent service just little more wait than usual than I expected but due to covid I can understand it may be need more staff so can get things done in time More

by Adie Verified Customer Verified Customer

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Service took way longer than expected (over 5 hours), and I believe I was overcharged. I had a 45K service, which on the appointment website showed should be $301. I have a screenshot. I was also getting I believe I was overcharged. I had a 45K service, which on the appointment website showed should be $301. I have a screenshot. I was also getting 4 tires mounted/balanced which I expected to be $100. Since the tire rotation included in the 45k service was not needed, and I had one free oil change left because I bought the car at Destination, the service rep said he would remove those charges. So I was initially expecting to pay something less than $401. However, the estimate he had me sign was $499. I figured we could work out the difference later. Shortly thereafter, I was informed that I needed an alignment on one corner, which was $129. So I was expecting my total to be somewhere south of $530 based on what I was told. However, after over 5 hours, I was told initially that the total was over $700. This was reduced to $650 after some wrangling, but as I needed to get out of there I just paid an left. Service here has always been a little slower and pricier than I'd like, but this was ridiculous. And I have to drive an hour each way to get there. Also, I had to probe for progress updates, never got an update without asking. Disappointing. More

by etiffany Verified Customer Verified Customer

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Staff is always very friendly and helpful, service is always completed within the estimated time given. They're always happy to answer any questions I have. always completed within the estimated time given. They're always happy to answer any questions I have. More

by ERIKAE680 Verified Customer Verified Customer

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Marshall made sure I got my tires and wheel alignment done. Lynn made sure I received a new starter.. They both were awesome. I really appreciate them both done. Lynn made sure I received a new starter.. They both were awesome. I really appreciate them both More

by nievestr30 Verified Customer Verified Customer

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Work was completed earlier than expected, even with additional work performed and added on! Marshall was great and showed a sincere response to any of my concerns. I have had no better customer care an additional work performed and added on! Marshall was great and showed a sincere response to any of my concerns. I have had no better customer care anywhere. This guy has been great since I purchased my 2017 Kia Sedona SXL. More

by CPIERCE1781 Verified Customer Verified Customer

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Work was completed in less time than what I was told. Car was warm when I got in to leave- a nice perk! Waiting area was set up for social distancing but chairs were not wiped when vacated. was warm when I got in to leave- a nice perk! Waiting area was set up for social distancing but chairs were not wiped when vacated. More

by JZIELIN4 Verified Customer Verified Customer

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Destination is a professional auto group that provides great service. I would recommend the dealer to anyone shopping for a car. Very great customer service. great service. I would recommend the dealer to anyone shopping for a car. Very great customer service. More

by TJF11757 Verified Customer Verified Customer

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I have been dealing with destination for a long time even back to when they were Arrow Pontiac and I plan to continue my relationship with Mr.James Morrill back to when they were Arrow Pontiac and I plan to continue my relationship with Mr.James Morrill More

by Brian.2950 Verified Customer Verified Customer

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Polite and accurate. Will be back for additional services when needed. Like the fact your ot told a bunch of services you don’t need when needed. Like the fact your ot told a bunch of services you don’t need More

by lflood03 Verified Customer Verified Customer

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Drivers seat could have been adjusted back to previous position. Overall it was a good experience and destination Kia, would recommend getting service done there. position. Overall it was a good experience and destination Kia, would recommend getting service done there. More

by KMAEBEV423 Verified Customer Verified Customer

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