Marshall Blakeslee | Page 15

Completed the warranty work on my car much faster than I was originally expecting. Everything is working fine and they did exactly what they said they would do. was originally expecting. Everything is working fine and they did exactly what they said they would do. More

by simonmuil Verified Customer Verified Customer

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The worst service ever your service department has no idea of what they are doing idea of what they are doing More

by bradcicc Verified Customer Verified Customer

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Easy drop off and pick up for my recent DMV inspection. Arrived early for my appointment and they were able to get me in a few minutes ahead of schedule. :-} Arrived early for my appointment and they were able to get me in a few minutes ahead of schedule. :-} More

by peterheeran Verified Customer Verified Customer

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Poor at giving updates, calling in a timely manner, answering the phone, returning calls, and general communication answering the phone, returning calls, and general communication More

by fedupwithmoving88 Verified Customer Verified Customer

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I am generally satisfied with customer service at this dealership. Staff are generally professional and efficient. dealership. Staff are generally professional and efficient. More

by RMOFFITT45 Verified Customer Verified Customer

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The service was quick and friendly. Everything went as expected with no surprises or added on pricing. Everything went as expected with no surprises or added on pricing. More

by AMROBINSON326 Verified Customer Verified Customer

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Very knowledgeable. They need a new way to find customer’s account. My oil changes are free but they couldn’t find my account. The service is excellent though They need a new way to find customer’s account. My oil changes are free but they couldn’t find my account. The service is excellent though More

by qianabebo Verified Customer Verified Customer

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Quick short and direct to the point! Very professionally handled welcoming and clearly professional with their work Very professionally handled welcoming and clearly professional with their work More

by CUSTOMIZEDSERVICES5555 Verified Customer Verified Customer

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I’m extremely disappointed with my most recent service experience at Destination Kia. I have generally always had good experiences (especially working with Marshall in service) but this most recent time experience at Destination Kia. I have generally always had good experiences (especially working with Marshall in service) but this most recent time I had a service appt scheduled weeks in advance because parts needed to be ordered for my Stinger… no big deal. I received a reminder confirmation phone call on Thursday morning from (Brianna?) before my service appt… great! At 5pm Thursday night (the night before my 8am Friday morning appt) I received a phone call (I do not remember the gentleman’s name) stating that my service appt needed to be cancelled because they did not have a service tech to install the parts on my vehicle. I explained how this was an issue because I already changed my plans weeks in advance to accommodate this original appt work… an apology was given, but no solutions provided. I asked when the next appt was available, the representative politely told me it was nearly 3 weeks later. I stated that was the earliest time… explaining that it wasn’t my fault there was not a tech available. Yes he stated, he said big I wanted to I could drop my car off and leave it and they would try to have a tech get to it whenever they have time… ok… I said no problem, as long as I could have a loaner vehicle until mine is fixed… I work full time and have two young children… I use my vehicle to get back and forth from work and transporting my kids where they need to go. He said unfortunately Kia doesn’t do loaner vehicles. Either your service model is not customer and solution oriented or this representative could use more training or be empowered to find solutions that are more customer centric. The person I spoke to was not rude at all, but I did not feel that he was trying to actively solve any problems nor reinforce to me why I changed car brands to get a Kia Stinger. More

by MIKEMARKOU Verified Customer Verified Customer

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Quick easy and knowledgeable. Rich informed me of my problems so I could feel confident knowing exactly what I needed. Very friendly. And the car wash was an added bonus Rich informed me of my problems so I could feel confident knowing exactly what I needed. Very friendly. And the car wash was an added bonus More

by janlamountain Verified Customer Verified Customer

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