Marshall Blakeslee

This has to be the worst service department I have ever dealt with. A routine inspection took 2 hours and after an hour and a half I went to find out what was going on, I was told my car would be ready in dealt with. A routine inspection took 2 hours and after an hour and a half I went to find out what was going on, I was told my car would be ready in a few minutes. 45 minutes later, went back to the service desk and no one was there. Had to wait for someone to come and then she had to go running around to find my vehicle. I was there in November for an oil change and inspection and after 2 hours I received my vehicle but they forgot to do the inspection. Hence the reason I was there today to finally get the inspection. They are just so rude and the girl checking out, didn’t say 2 words to me. It was like I was bothering her, so arrogant. I guess they figure they have you there so they don’t care how they treat you. Lovemy KIA but will not buy another at Destination!!!! Last time I complained and left a bad review the service manager sent me a text telling me to contact him… WHAT??? He should be calling me, not me contacting him!!!! More

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I was assisted by Sean Collins. He is an absolute class act. My service advisor, Marshall has gone beyond the call of duty in taking care of my service needs. He is a true professio He is an absolute class act. My service advisor, Marshall has gone beyond the call of duty in taking care of my service needs. He is a true professional!!!! More

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I e-mailed Justin after I was getting no response from a service advisor. Within 15 minutes he called me. He had already addressed the issue with the service department. He apologized for the lack of commun service advisor. Within 15 minutes he called me. He had already addressed the issue with the service department. He apologized for the lack of communication from service. He asked Marshall a service advisor to handle my case. That's how customer service is supposed to work. I was debating whether to lease from the Destination group again, because of how Justin handled my situation I will be leasing from them again in February. More

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Service not performed vehicle dropped off for 9:30 appointment sat for 6 hours. Rude customer service advisor. appointment sat for 6 hours. Rude customer service advisor. More

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Lack of communication with the costumer, never answered the phone calls or texts, not reliable , I picked up my car last Friday September 26, 2025, next day the check engine light was on again. Trying to the phone calls or texts, not reliable , I picked up my car last Friday September 26, 2025, next day the check engine light was on again. Trying to contact the staff in the service department but the associate never pick up the phone. More

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Always good service. Service representatives always courteous informative and helpful. Marshall my service representative on 9/16/25 was very courteous and informative an Service representatives always courteous informative and helpful. Marshall my service representative on 9/16/25 was very courteous and informative and he is a keeper! More

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Daniqua was my Advisor today and she amazing 😍. Also the service given to my car was Amazing as always and everyone is so nice . Also the service given to my car was Amazing as always and everyone is so nice . More

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Service at Destination Kia is very good. Marshall, the service advisor, kept me informed of progress and anticipated wait time. Marshall, the service advisor, kept me informed of progress and anticipated wait time. More

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Brandon was my contact. He was exceptional and friendly. Professional and got me in fast He was exceptional and friendly. Professional and got me in fast More

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Before meeting Jonn I would rate it a 2. After meeting John it went up to a 5. He helped me more in one day then then the other 2 men I was dealing with did in 7 weeks of having my vehicle. After meeting John it went up to a 5. He helped me more in one day then then the other 2 men I was dealing with did in 7 weeks of having my vehicle. I want 7 weeks without a vehicle because they would not give me a loaner. After having to take my vehicle back and meeting John this time I was able to get a loaner while getting my vehicle fixed. I will highly recommend John to my family and friends before the other 2 I had to deal with. Just telling the customer what they want to hear and doing nothing to really help the situation like not giving a loaner for transportation doesn't sit to well. John came through for me he told me what every customer wants to hear (I'll take care of you). And follow through with action. Thank you John for all your help . Your the best. Laura loftis More

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