Marshall Blakeslee | Page 57

Friendly, convenient, person who served me was very very very very very very very personable very very very very very personable More

by cnj9210 Verified Customer Verified Customer

Report | Print

Marshall was excellent. So was phone contact prior to Appt. - New to area and had first gone to W. Springfield KIA which was an awful experience. WORTH THE FEW EXTRA MILES FOR SUCH GOOD, FRIENDLY AND COU Appt. - New to area and had first gone to W. Springfield KIA which was an awful experience. WORTH THE FEW EXTRA MILES FOR SUCH GOOD, FRIENDLY AND COURTEOUS SERVICE. More

by RAV Verified Customer Verified Customer

Report | Print

Good service as well as great communication with the service department especially with the hipster service department especially with the hipster More

by DWOOD516 Verified Customer Verified Customer

Report | Print

U cant find my problem, been there twice ,car still has small vibration in peddle and under car small vibration in peddle and under car More

by Lrector Verified Customer Verified Customer

Report | Print

I dropped my car off at 7:30 AM to Lucas for an oil change/state inspection and was told it would be ready in “a couple hours.” I asked for an update via their text service at 10:15, then 11, and again change/state inspection and was told it would be ready in “a couple hours.” I asked for an update via their text service at 10:15, then 11, and again at 12 with no response. I called the dealership twice and was transferred to the service desk both times and left voicemails requesting an update on my car. None of my phone calls were returned, but I did get a text at 12:15 that I would receive a status update shortly. At 12:30 I received a text update “we got backed up but they said you will be done within the hour.” At 1:30, I texted back asking if my service was done. I did not receive a response, so at 2:00 I headed to the dealership. I was told that it was not done and I would need to wait. I sat in the waiting area until receiving a text that said “the car isn all set for pickup” at 2:30. I waited about 10 minutes as the only person at the service area was helping other customers, and then asked him if my car was ready as I was confused by the spelling error in the text I received. The person at the service area looked to see if my keys were returned and did not find them, so he asked Lucas for an update. Lucas said that my car was not ready yet so I took a seat again in the waiting area. Finally, at 3:00, my car was finished and I was able to pay and leave the dealership. From drop off until the service was completed was a total of 7.5 hours. I’m most upset by the total lack of communication from the dealership even after repeated requests for updates. I’ve been a customer at Destination Kia for almost a decade and have had all of my service done by them during that time. This was by far my worst service experience with them and I will be considering switching dealers for future service on my car. More

by haley Verified Customer Verified Customer

Report | Print

Overall a lack of communication between the dealer and me as a customer. I was not provided with timely or regular updates on my car. I was also not given full details on my car unless I asked clarifying que as a customer. I was not provided with timely or regular updates on my car. I was also not given full details on my car unless I asked clarifying questions. I was without a vehicle due to an unplanned recall for over two months and was not provided a dealer car or rental option. More

by paigeruecket Verified Customer Verified Customer

Report | Print

The service here was clear, concise, and satisfactory. Any issues encountered was promptly reported to the customer and promptly addressed. No issues here. Any issues encountered was promptly reported to the customer and promptly addressed. No issues here. More

by jleesw.abds Verified Customer Verified Customer

Report | Print

I can’t say enough good things.! Tom and Rich the service rep went above and beyond! Fantastic!! rep went above and beyond! Fantastic!! More

by gmc8765 Verified Customer Verified Customer

Report | Print

Had apt to get motor checked due to recall. Oil change had to be done, which I had to pay for. That was not told to me before apt was made. Also had to have windshield fluid washer tip replaced. Told it w had to be done, which I had to pay for. That was not told to me before apt was made. Also had to have windshield fluid washer tip replaced. Told it would be about an hr. Took 1.5 hours and tips had to be ordered I I returned twice before day was over and still have to return to replace oil sensor, which I also have to pay for. More

by mmontalvo655 Verified Customer Verified Customer

Report | Print

Good service just not happy with out come It still don't seem to get hot quick enough seem to get hot quick enough More

by c172pilotjohn Verified Customer Verified Customer

Report | Print