As usual, the work was performed quickly and correctly.
Will recommend to anyone needing setvice
Will recommend to anyone needing setvice
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by kcmaop
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Tri State Nissan responded
Thank you for sharing your experience. We are glad to hear everything went smoothly and that our team continues to meet your expectations. We truly appreciate your recommendation and thank you again for trusting us with your vehicle.
Excellent service and most of all everything was
explained with cost upfront.
Would highly recommend this service center.
explained with cost upfront.
Would highly recommend this service center.
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by CITYBOYCO
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Tri State Nissan responded
Thank you for sharing your feedback. We’re so glad to know that you received excellent service and clear communication about costs—that transparency is something we take great pride in. We truly appreciate your recommendation and your trust in our team. Thank you again for choosing us; we look forward to serving you on your next visit.
I like the friendly service and how quickly the work was
done.They did mind me bringing my little dog.
done.They did mind me bringing my little dog.
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by PUGONE1
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Tri State Nissan responded
Thank you for the 5-star review. We’re glad to hear you enjoyed the friendly service and the quick turnaround on your vehicle. It’s also great to know our team made you and your little dog feel welcome during your visit. Thank you again for your trust and support—we truly appreciate it.
I love the service that I got.
They fixed the transmission of my car. 😘😘 I can drive again 🚗🚖
They fixed the transmission of my car. 😘😘 I can drive again 🚗🚖
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by Yoselin Mateo
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Tri State Nissan responded
Thank you, Yoselin, for the wonderful 5-star review. We’re so glad to hear our service team was able to repair your transmission and get you confidently back on the road. Your excitement means a lot, and thank you again for trusting us with your vehicle—we truly appreciate your support.
I came in for a 25,000 mile service on mu 2022 Rogue and
a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing.
a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback.
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by Mwerdeb
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Tri State Nissan responded
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and your willingness to provide perspective without placing blame. We’re very sorry that your recent service visit at Tri-State Nissan in Winchester didn’t go as smoothly as it should have. From the confusion around the inspection to the initial handling of the part replacement, we understand how frustrating and inconvenient the experience must have been, especially when you were expecting a routine visit. We’re glad the team ultimately took steps to make it right, including installing the part under warranty. Your comments about safety and trust are critical to us, and we’re treating them seriously. Thank you again for your bringing this to our attention.
When I first got there, the associate mentioned that I
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.
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by amber_riggleman
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Tri State Nissan responded
Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!
Everything was great with my visit.
Martin was great at keeping me updated and the mechanic who worked on my vehicle was excellent at fixing my vehicle issues.
Martin was great at keeping me updated and the mechanic who worked on my vehicle was excellent at fixing my vehicle issues.
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by SKUNKEMOELLER
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2025 -
Tri State Nissan responded
Thank you so much for your thoughtful review! We're thrilled to hear that everything went smoothly during your visit. Martin is truly a star on our team, and we’re glad he kept you informed throughout the process — communication is key! We’ll also make sure to pass along your praise to the mechanic who worked on your vehicle — it's great to hear they handled the repairs so expertly. Thank you again for your kind words and trust in us — we’re looking forward to your next visit!
Wry please with the service department for finding the
problem with the collision safety system.
problem with the collision safety system.
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by daluw2
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2025 -
Tri State Nissan responded
Thank you so much for sharing your experience! We’re thrilled to hear that Julius Zakery, Todd Kerns, Martin Arellano, and Jorge Smith provided outstanding service while helping to find the issue with your collision safety system. It’s great to know that their expertise and attention to detail made a difference — that’s exactly the level of care and professionalism we aim to deliver daily. Your kind words mean a lot to our team, and we’re so grateful for your trust in us. If you ever need anything else or have questions about your vehicle, we’re always here to help. Thank you again for your support — we look forward to serving you again soon!
We took our Nissan Frontier in for service, not looking
to buy a vehicle. A salesman, Doug Mankins, approached us and asked if he could help us. We explained why we were there. After talking with Doug for
to buy a vehicle. A salesman, Doug Mankins, approached us and asked if he could help us. We explained why we were there. After talking with Doug for a bit we asked to look inside of a Titan. Even though Doug knew we weren't looking to buy a vehicle he gave us his time, when he could have been with a real potential buyer. I asked Doug to work up payment numbers on the Titan, he did. We were surprised at the deal, and decided to take it. At no time did Doug make us feel pressured. Doug was attentive, knowledgable, respectful, and honest. He helped to make the process of buying our new Nissan Titan a pleasurable experience. Thank you Doug!
Julius Zakery
He made the financing stage of the process go smooth and quick. We are blessed to have dealt with him again!
Martin Arellano
A very nice young man who kept us updated on the service of our Nissan Frontier, which we left in his hands and drove home in our new Nissan Titan!!
We believe that all 3 of the above employees are assets to TriState Nissan!
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by tkline
Mar 12, 2025 -
Tri State Nissan responded
Thank you so much for sharing your incredible experience! We are absolutely thrilled to hear how Doug, Julius, and Martin made such a positive impression during your visit to Tri-State Nissan. It’s amazing how a routine service visit for your Nissan Frontier turned into such an exciting and unexpected upgrade! Doug’s attentiveness and willingness to help—even when you weren’t planning to buy—truly reflects our commitment to exceeding expectations and putting our customers first. We’re so happy that the deal on the Titan surprised you in the best way and that Doug made the process pressure-free and enjoyable.
Julius’s smooth handling of the financing process and Martin’s excellent communication during your Frontier’s service are exactly the kind of experiences we aim to provide. We couldn’t agree more—Doug, Julius, and Martin are truly valued members of our team, and we’re lucky to have them!
Thank you again for choosing Tri-State Nissan in Winchester and for taking the time to write such a thoughtful review. We’re so glad you’re part of the Tri-State family, and we hope you enjoy every moment in your new Titan! If you ever need anything down the road, don’t hesitate to reach out—we’re always here for you!
Martin is excellent - he explained the service required
and had my car in and out in record time. The service department at Tri-State Nissan is suburb!
and had my car in and out in record time. The service department at Tri-State Nissan is suburb!
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by RBRYAN1
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2025 -
Tri State Nissan responded
Thank you so much for the glowing review! We're thrilled to hear that Martin took such great care of you and made sure your service was quick and efficient. Providing clear communication and top-notch service is exactly what we strive for at Tri-State Nissan, and it's great to know Martin delivered! We truly appreciate you taking the time to share your experience—it means a lot to us. If you need anything down the road, don’t hesitate to reach out. Thank you again for choosing Tri-State Nissan—we look forward to seeing you next time!
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