Martin Diaz | Page 2

The past few times I have come to get my car serviced it has taken hours upon hours waiting . I've even been give two rental cars for two different times and every time I return the rental cars I've still h has taken hours upon hours waiting . I've even been give two rental cars for two different times and every time I return the rental cars I've still have had to wait even after having a rental for 24 hours . This past time in particular , the part was dropped off at 6:43 in the morning and It was not ready when I returned the rental cars at 1:45 from the previous day . I can be understanding when you are putting parts on a car but even with regular maintenance it takes at least 4 hours every time . More

by carleigh Verified Customer Verified Customer

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Great dealership all around. Smoot and easy to work with these good folks. Highly recommend. Smoot and easy to work with these good folks. Highly recommend. More

by RBATES0 Verified Customer Verified Customer

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I purchased a used Honda Odyssey from Toyota West Mobile on April 11, 2026, and within weeks began experiencing serious transmission issues that should never happen with a vehicle sold by a dealership that on April 11, 2026, and within weeks began experiencing serious transmission issues that should never happen with a vehicle sold by a dealership that claims to perform a thorough 125-point inspection before selling its vehicles. I brought the vehicle back to the dealership on April 24, 2026, explained the issues in detail, and was essentially sent away without the problem being resolved. I was even told they could not properly diagnose the vehicle because they did not have Honda diagnostic equipment available. Selling a Honda on your lot but not having the ability to properly diagnose it is unacceptable. Since then, the vehicle’s condition has become significantly worse and is now unsafe and unreliable to drive, especially with children in the vehicle. I purchased this vehicle expecting safety and reliability, not a major transmission problem almost immediately after purchase. As of May 4, 2026, I have been forced to pay $75 per day for a rental vehicle while still making payments on a vehicle I cannot safely drive. This entire experience has caused unnecessary stress, financial burden, and safety concerns for my family. I am extremely disappointed in how this situation has been handled so far and hope Toyota West Mobile and corporate leadership step in immediately to make this right before more customers experience similar issues. More

by RACHAELPYLE22 Verified Customer Verified Customer

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The team here made buying a vehicle easy. They are the best Toyota dealer we've ever dealt with. Easy 5 stars They are the best Toyota dealer we've ever dealt with. Easy 5 stars More

by TLMCDANIEL0906 Verified Customer Verified Customer

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I had a great experience working with Ben Basinger. He followed up via email and text, not too pushy, just checking in. I found the car I wanted and he negotiated with me over the phone and helped me p He followed up via email and text, not too pushy, just checking in. I found the car I wanted and he negotiated with me over the phone and helped me put my deposit down from the phone. He even got my car there 2-3 weeks earlier than was expected. Great experienece working with Ben and would recommend, More

by screardo Verified Customer Verified Customer

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Mr Victor was very pleasant to work with he answered all of my questions and was knowledgeable. of my questions and was knowledgeable. More

by gschnell627 Verified Customer Verified Customer

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Won’t fix the issue because supposedly not under warranty when I have a 12 month bumper-to-bumper warranty when I have a 12 month bumper-to-bumper warranty More

by rusticgoatsoap Verified Customer Verified Customer

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Great experience. Jonathan was personable and kind as was the finance man who showed us options for levels of car protection insurance Jonathan was personable and kind as was the finance man who showed us options for levels of car protection insurance More

by saltersweet Verified Customer Verified Customer

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Very clean and nice facility! The team was very professional from sales to finance to vehicle delivery The team was very professional from sales to finance to vehicle delivery More

by BHTG80 Verified Customer Verified Customer

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They were very helpful. They knew where I needed to be at worked tirelessly to get me there. A great team. They knew where I needed to be at worked tirelessly to get me there. A great team. More

by Camedee2 Verified Customer Verified Customer

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