Drew Huff

Cautioning other customers before using the service department at Infiniti of Melbourne! Waited an unreasonably long time (over three (3) hours) for a scheduled simple oil change, and my vehicle was department at Infiniti of Melbourne! Waited an unreasonably long time (over three (3) hours) for a scheduled simple oil change, and my vehicle was damaged during the visit. The service manager Martin Hausen said they would fix the damage and take responsibility for what happened, but I was then given the runaround (for over six (6) months) and the issue was never resolved. Also there is a high turnover in the service department, another red flag. Buyer beware, they’re unprofessional, have no accountability, and management will ignore your calls if you have a problem with them! More

Print

worse service department, no accountability from management, ignores customer calls, and has a continous high employee turnover rate management, ignores customer calls, and has a continous high employee turnover rate More

Print

unethical service department including fraudulent vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles wh vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles while under their care More

by ru4p1gtr Verified Customer Verified Customer

Print

The people at the dealership were very polite, professional, and helpful. The work performed on the car was completed on time and correctly. professional, and helpful. The work performed on the car was completed on time and correctly. More

by CARLOS M Verified Customer Verified Customer

Print

Very Professional and. Easy to Speak to and there Valley’s Service excellent Great customer Service.I Highly recommended it. Easy to Speak to and there Valley’s Service excellent Great customer Service.I Highly recommended it. More

by MPELLICIA Verified Customer Verified Customer

Print

I have been going to this dealership for over 7 years because of their excellent maintenance skills and customer care. because of their excellent maintenance skills and customer care. More

by scolasin Verified Customer Verified Customer

Print

I’ve had a very disappointing experience with the Infinity of Melbourne Service Center recently. As a luxury vehicle service center, I would expect a much higher level of communication and accountabi Infinity of Melbourne Service Center recently. As a luxury vehicle service center, I would expect a much higher level of communication and accountability. Over the past couple weeks, I called the service department three separate times and left messages, but I never received a callback. Ultimately, I had to go online myself just to schedule an appointment. When they came to get my vehicle, I also asked them to address oil spots inside my car. While they did perform a detail, which I appreciated, the oil spots were not addressed at all. These spots were actually caused during my previous visit when they replaced my turbos, so I was expecting them to correct the issue they created. Overall, I feel the service center has gone downhill. For a luxury brand dealership, the level of follow-up, communication, and attention to detail should be significantly better. There’s a lot of room for improvement. Not sure if I will bring my car back for service at this location or any Infiniti. Guess we’ll see. More

by OSORIOCARA Verified Customer Verified Customer

Print

They are great and make servicing my car easy and do a wonderful job always wonderful job always More

by RWARCZAK Verified Customer Verified Customer

Print

I went in for a $29. 95 oil change special expecting to be told I needed multiple repairs on my vehicle. I was pleasantly surprised when Drew told me I was all set and tha 95 oil change special expecting to be told I needed multiple repairs on my vehicle. I was pleasantly surprised when Drew told me I was all set and that there were recommendations listed with my bill and the prices so when I was ready to schedule the work I would know the costs. I was pleased at how it was handled. I will say I was a little disappointed that it took almost 3 hours for and oil change, especially when I was there at 0715. This is my only complaint. And Drew was very professional and accommodating of all my questions. I would recommend Drew to other customers. More

by MANNA1081 Verified Customer Verified Customer

Print

Very good service. Drew took great care at keeping me informed and is always very helpful and friendly. Mechanics are helpful and did a great job as well. Very respectf Drew took great care at keeping me informed and is always very helpful and friendly. Mechanics are helpful and did a great job as well. Very respectful More

by Natgin Verified Customer Verified Customer

Print