Martin Trevino

I traded my 2023 Elantra for the 2025 Elantra and they did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to h did not pay it off as agreed. This damaged my credit score. The finance manager assured me he would take care of it when I went back to bring it to his attention but did not. More

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Leo was friendly and knowledgeable about the vehicle. Gave me ample time to test drive. Gave me ample time to test drive. More

by dmichele0723 Verified Customer Verified Customer

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Yes and no on recommending Norm Reeves Hyundai. I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most im I would absolutely recommend the sales team and specifically, Kero. He was attentive to detail, well versed and well spoken. He helped guide, most importantly, my son through a process that was very new to him with a first car purchase. That being said, I had the complete opposite experience with the finance department. I understand and respect the add on sale of extended warranty. I had to say no five times. It became so awkward that my son was very uncomfortable as well as me. After my final "no" the remainder of the time spent with the finance team was very quite and tense. A lot of lessons for my son which unfortunately included to not to let an aggressive sales person pressure you into something that you do not want nor intend to purchase. I would also like to add on every up sale the finance person added GAP insurance. We put a down payment of $6500 on a $17000 car. Understanding the products prior to selling it I believe is essential. If I wasn't focused on getting my son a car I would have walked away from the deal. I have purchased multiple cars at this point in my life and I have never had an experience as I did with this finance department. More

by milissa.sinnett Verified Customer Verified Customer

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Refreshing to find an honest dealership that actually cares about its future and current customers. They were the absolute best on the purchase of a new car with a trade in. cares about its future and current customers. They were the absolute best on the purchase of a new car with a trade in. More

by rickloweglobal Verified Customer Verified Customer

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Daniel was very helpful and easy to work with which made the process very enjoyable! the process very enjoyable! More

by MDPGGA Verified Customer Verified Customer

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The deal and financing process was comfortable and nicely handled by Norm Reeves team. All details were shared and explained. handled by Norm Reeves team. All details were shared and explained. More

by pbpranav750 Verified Customer Verified Customer

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Mr.kero and Mr.Arif sales persons were too good in taking care of us . Thank you so much . Keto helped in getting offers too care of us . Thank you so much . Keto helped in getting offers too More

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Out of all the dealers I spoke to over purchasing a vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in t vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in the market for a new vehicle I will def come to Norm Reeves Irving again. More

by bcbats Verified Customer Verified Customer

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The service was ecxelent! !! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100% !! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100% More

by mariamv81 Verified Customer Verified Customer

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Perfection from start to finish. Lou was great and explained everything. Finance people were great. Lou was great and explained everything. Finance people were great. More

by njcrush Verified Customer Verified Customer

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