Martinis Hughes | Page 49

No pressure sales Martinis is an absolute pleasure to work with. He always has a positive attitude and is true to his word. I’m so happy to have met him that I have ref Martinis is an absolute pleasure to work with. He always has a positive attitude and is true to his word. I’m so happy to have met him that I have referred several friends and family members to him and they all agree with my comments! More

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Why I like and purchase cars from Martinis Friendly, Knowledgeable, Understanding, Helpfull .. Martinis make you feel like family before the sale, during the sale, and after the sale . This i Friendly, Knowledgeable, Understanding, Helpfull .. Martinis make you feel like family before the sale, during the sale, and after the sale . This is why I continue purchasing my cars from Martinis and Brookfield Buick / GMC More

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Martinis is great! Martinis is great to work with! He listened to what we wanted and made the whole experience painless. It's great to go somewhere and be treated like Martinis is great to work with! He listened to what we wanted and made the whole experience painless. It's great to go somewhere and be treated like family! More

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More than a salesman...more like concierge! Martinis has gone above and beyond to provide great customer service! His assistance didn't end when the ink dried, he checks on with me occasionally Martinis has gone above and beyond to provide great customer service! His assistance didn't end when the ink dried, he checks on with me occasionally and has scheduled all of my service appointments...even has gone as far as taking my Acadia in for me More

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Service ends when you leave the lot. I had a great sales experience. I purchased my car, and then took it out-of-state as I was leaving for school. Two months later the entire steering wh I had a great sales experience. I purchased my car, and then took it out-of-state as I was leaving for school. Two months later the entire steering wheel was shaking as I was breaking. I took it to a local dealership to have it checked. The rotors were rusted and pitted, they said the car (a certified pre-owned) should never have even left the lot and that the rust came from salt on Wisconsin roads. I bought it in July and then drove it south, where they don't even salt the roads. It cost me $350. Martinis was slow to get back to me. He asked if there was any way I could get it to Wisconsin - the dealership in Georgia told me I couldn't drive it off the lot without it being fixed immediately. Then, Martinis told me Rick Katz would call me to discuss a resolution. He never called me. I sent photos from the local dealership, all the paperwork, the dealership here even advised me to have Rick call them when we talked. He never called. Martinis tried to tell me that the dealership here ripped me off. He said the rotors should have been resurfaced. The dealership here said that this was a cover for the fact the rotors should have been replaced before the car was sold. It has been over five weeks and no one has called me. I filed a complaint with GMC and still have not heard anything. Martinis will give you a great sales experience, and then you will never get help from them again. I was promised repeatedly that I would receive a call, and that a resolution would be found. I had to follow up a dozen times before I even filed a complaint. I was ignored and dismissed. I got the distinct impression that they were just hoping I would go away. Rick Katz has no respect for his customers, he doesnt follow his word and he won't answer his phone or return your calls. I thought I would absolutely be a repeat customer, but I would never give this dealership my business now. The total cost of the repair was under 2% of the total car purchase value. They could have even covered the cost of the proposed resurfacing cost, but they decided to hope I just went away. More

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Amazing salesman and dealership Fast response. Kept checking in to see if they could help us in anyway. We lived about 2 and half hrs away. They had the vehicle prepped and ready for Fast response. Kept checking in to see if they could help us in anyway. We lived about 2 and half hrs away. They had the vehicle prepped and ready for us to drive when we got there. Answered all our questions. There were a few minor things wrong with the vehicle before we agreed to purchase it. They fixed them immediately. Martinis was so thoughtful and considerate. We had our 3 yr old and 5 yr old with. He did everything he could to keep them entertained while we worked on buying the vehicle. Thank you Martinis and Mike Juneau's Buick GMC for everything you did for us to get us our vehicle. We love it! More

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Great place! This was by far the best car buying experience ever! 5 stars for the entire process! I will definitely be back and will be referring everyone to this This was by far the best car buying experience ever! 5 stars for the entire process! I will definitely be back and will be referring everyone to this dealership! More

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Honest + Couteous We have bought 3 cars from Martinis. Each time, we were always treated with courtesy and respect. Never rushed or pushed to " close the deal" I truly We have bought 3 cars from Martinis. Each time, we were always treated with courtesy and respect. Never rushed or pushed to " close the deal" I truly believe Martinis cares for his clients, and works hard to get his customers the best deal possible. More

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