Marty Sharp

Extremely Friendly and Professional Support I worked with Zach Angelo who went ABOVE AND BEYOND in helping me find my dream car. I lived out of state and he would send me detailed videos of my c I worked with Zach Angelo who went ABOVE AND BEYOND in helping me find my dream car. I lived out of state and he would send me detailed videos of my car, answer all my questions even after work hours. Not to mention he came into work on his day off for me to pick up my Car! He made sure my car was detailed perfectly and when I arrived it was in showroom with a bow!!! Such a great experience! Everyone who I worked with were supportive in my decisions regarding financing and not pushy. Very professional and I cannot say enough for how awesome this dealership is!! More

Report | Print

Great experience with BMW Cleveland. Staff very professional and curtious. Would definitely go back. Had great training on my car and was very comfortable with it driving home. professional and curtious. Would definitely go back. Had great training on my car and was very comfortable with it driving home. More

Report | Print

My 1st BMW I could not be more please with everyone I came in contact with that helped get me into my first BWM. Jeff in Sales, Hussain the car specialist & fin I could not be more please with everyone I came in contact with that helped get me into my first BWM. Jeff in Sales, Hussain the car specialist & finance. They all took care of me and walked me meticulously through every step. I love my new ride!!! More

Report | Print

From Autotrader to New BMW - Absolutely 5* For BMW Cleveland I had been searching for either a low mileage, late model or new BMW 230 for some time both at regional BMW dealers and on various internet car buying I had been searching for either a low mileage, late model or new BMW 230 for some time both at regional BMW dealers and on various internet car buying sites. The 230 is not a popular BMW model and seldom are any/many found on local BMW lots. My specification had to include the Track Handling Package for its improved suspension, steering and braking capabilities. An Autotrader ad brought my attention to a leftover 2019 230i xDrive with Track Package at BMW Cleveland at a very attractive price (relative to MSRP). My initial inquiry was answered within the hour by our Client Advisor, Bryan Katic. He answered my questions concerning the car, its options and confirmed its odometer reading of only 93 miles. Upon my request, he promptly sent me a short walk-around video of the recently washed 230. He explained that while it was a Nov 2018 build, its warranty had only recently been initiated in July. After multiple e-mail exchanges, all of which Bryan replied to promptly, we made the deal and set a delivery date. As this was an out of state purchase, we flew into town and was met at the airport by BMW Cleveland's Genius Jon Lingelbach. Jon was very professional and friendly and took the drive time to the dealership to explain some of our future 230i features. Upon arrival Bryan offered us lunch on the premises before beginning the delivery process. The vehicle itself was immaculately detailed and the included winter wheels/tires were bagged and already loaded in the trunk/rear seat. Jon explained the vehicle's features to us, paired both our phones, and had activated our BMW accounts. Our meeting with Business Manager Joshua Deluco was courteous, professional and well organized and the necessary paperwork was processed with no "hard sell" after sales pressure for 'add-ons". When it came time for us to drive away in our new BMW, Sales Manager Marty Sharp, along with Bryan and Jon, bid us farewell, safe travels and thanked us for our business. We could not have asked for a more positive out of town new BMW purchase experience. While the particular vehicle and attractive price got our initial attention, the Davis Group's personnel really made for a totally enjoyable experience and we would highly recommend this dealership and in particular, our Client Advisor Bryan and Genius Jon. More

Report | Print

The most screwed up dealership and dis honest dealership. I go in to buy a vehicle. They made me wait 2 hours before they even said I was ready to speak with the person to get my car. They would not prep th I go in to buy a vehicle. They made me wait 2 hours before they even said I was ready to speak with the person to get my car. They would not prep the car until after I bought the vehicle. Awful service for an $80,000 vehicle. Go somewhere else and buy a car at any other dealership then Cleveland bmw More

Report | Print

Lacking Customer Service I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs. More

Report | Print

Thank you, Joe Chern! Joe was so informative and helpful to us!!!! He took his time explaining everything, and we corresponded many times using e mail....answers gotten f Joe was so informative and helpful to us!!!! He took his time explaining everything, and we corresponded many times using e mail....answers gotten from him in a quick, timely manner!!! Love my X4!!!!!! More

Report | Print

Will return We've bounced around different brands over the last 20 years, but we always find our way back to BMW Cleveland. Our latest experience was very positiv We've bounced around different brands over the last 20 years, but we always find our way back to BMW Cleveland. Our latest experience was very positive. Everyone we interacted with was extremely helpful and friendly. If you weren't happy with some of the changes this dealer made a handful of years ago, I suggest you give it another chance, as things have now changed for the better. More

Report | Print

Had a great experience buying a new vehicle. Traded in for a new X5 and the purchasing process couldn’t have been better. Sales price and trade in value were better than fair, sales team was plea Traded in for a new X5 and the purchasing process couldn’t have been better. Sales price and trade in value were better than fair, sales team was pleasant, informative and straight forward. Would definitely buy from them again. More

Report | Print

No customer service I was lied to. The service is shabby and the people there didn’t know what the car equip with. Since I am parcels crippled I can’t get the cover off t I was lied to. The service is shabby and the people there didn’t know what the car equip with. Since I am parcels crippled I can’t get the cover off the spare tire and wasn’t showed how. I can’t believe they are still in business. Please don’t buy a car there they will cheat you. There was no check list to go over the car with. All I was asked is what do you want to see. I don’t even know what’s on the car. The car almost killed us and they are worried about money so they wouldn’t take the car back. Bmw just doesn’t care about the customer. You are thieves More

Report | Print