Marvin Bolanos

We live 100 miles from the dealership, but gladly drive that distance for service from Earnhardts! ...We purchased our Ram there, and had an excellent buying experience. ...Included in our purchase w that distance for service from Earnhardts! ...We purchased our Ram there, and had an excellent buying experience. ...Included in our purchase was a series of six "One Armor" treatments to help protect our vehicle from our summer sun, and other weather extremes. Again, we gladly drive the distance to Earnhardts for these treatments, as they take as much pride in their service, as we do in our truck! More

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Happy with service, rental car and tecchnicians. I am a person of few words too. I am a person of few words too. More

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Both, the Sales Department & the Service Department, are wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt! More

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My truck has been to this shop 4 times for the same concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30 concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30-45 minutes of driving, it will begin to misfire. It’ll misfire randomly but has hard misfires when accelerating from a dead stop. My first two visits were with Marlon. First visit he said it was just a battery was causing a long crank and everything was fine. This means they didn’t test drive it long enough. On pickup, Marlon said, “ Well you have fluids due and maybe it’s your spark plugs. They are due at 30k.” So I apply for the credit card. I come back to have everything done. This time it pops a check engine light for a fuel pressure regulator high deviation code. They do all the work. Marlon says I need a brake flush and I agree. Later on he says they can’t do a transmission service but I need a power steering service in the same text thread. I lost my mind and called him out. It’s electric power steering. He thought he could get one more flush out of a sucker. Went to go pick up and speak to a manager. They were busy. I noticed on my invoice that they changed my email so that I do not get a survey in my email. Surveys effect everyone’s pay so make sure your email is correct before they invoice your repair. I picked up the vehicle and it stalled right away and brought it back. Third visit was with Doug. I spoke with Luke the director. He said, “You have to understand why we changed your email to protect our reputation because you know the ins and outs of the business. If you can remove that we will do everything we can to help you.” I did. They said the fuel pump was bad. I got furious. If the fuel pump is losing pressure it will cause a fuel pressure regulator high deviation code because the measured pressure is different from what it should be. I bring this up and no empathy or explanation. When I go to pick it up, they say oh your supercharger is bad it’s whining. I asked for old parts and price on core. No information or parts on arrival. AT THIS POINT I DON’T TRUST THEM. I pick up and get billed for 1 month of rental while they did the fuel pump and they pick up the rental for the supercharger because it’s under manufacture warranty. Turns out my ext warranty paid them for 5 days of rental but never reflected on my bill. I pick up and my first long drive stalled again. I DROP IT OFF THE FOLLOWING MONDAY AND THEY PULL A FUEL PUMP CONTROL MODULE FAULT CODE. You are telling me it wasn’t the fuel pump. OMFG. This time they have me set up the rental. I call Ram Customer Care. They say they will cover the rental but after 18days I check to see if the rental reservation was changed to Earnhardt’s account. Enterprise said no. I ask my service advisor and he says they won’t do it until they find out if the repair is covered by warranty. He also asked for another 1000$ in diagnostic time to try to find the issue. I said stop service and I’m getting a lawyer. I spoke to Luke. I said 4 months is ridiculous. Misdiagnosis over and over yet you want me to pay more money and pay more in rental. IF YOU TRY CALLING FOR A MANAGER GOOD LUCK. I HAVE A 100K TRUCK THAT CANT GO ON LONG DRIVES. I’ve forwarded all correspondence and story to news station tip lines and my attorney. I’ve left a message for the Dealership GM. More

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This dealership, didn't disclose the fact that a jeep we bought had major engine work done. The heads had been replaced with under size heads from a challenger. I had to have the engine replaced. Now I was bought had major engine work done. The heads had been replaced with under size heads from a challenger. I had to have the engine replaced. Now I was given an appointment for 9 am to check why the airbag light came on. I waited 3 weeks for the appointment, I brought the jeep in and was told it would be 3 to 4 days before they could even look at it. This is are only vehicle. This dealership is a joke, be careful of their dealership More

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Every experience I have had with this dealership is above and beyond my expectations! They graciously allowed me to bring the vehicle that I decided was too small for our needs back after two days and bent and beyond my expectations! They graciously allowed me to bring the vehicle that I decided was too small for our needs back after two days and bent over backwards to get me in my Wagoneer that I love. Yesterday we received our free service work plus recall work and they permitted us to drive a brand new Jeep for our convenience. The work was done within the day and we were back in our Wagoneer. Unfortunately I left my wallet (with everything) in the courtesy car. I was a wreck but I was met with smiling faces and very courteous people to help put me at ease and locate my wallet!! HIGHLY RECOMMEND THIS DEALERSHIP!! God bless you ALL! 🙏 Thank You Thank You Thank You !!! 😃 More

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I appreciated working with Marvin as my service manager to coordinate getting my Jeep fixed. to coordinate getting my Jeep fixed. More

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Last week our Wagoneer steering locked up but was covered by warranty. Normally, I avoid Service Departments at cost because of the time suck out of your day. However, Marvin at Gilbert Jeep were fast & h by warranty. Normally, I avoid Service Departments at cost because of the time suck out of your day. However, Marvin at Gilbert Jeep were fast & had great communication of what other items needed to be Serviced, costs, time frame, etc. & communicated via text which saves time. Also, Marvin found me a loaner car in less than 15 minutes which totally surprised me. Overall, my experiences was very enjoyable, the Service Department was clean & next time I trying one of those Donuts. Definitely request Marvin. James C More

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Came in for 3 recalls. No issues. Jeep cherokee 2022 4xe. Gave me rental car. Great team No issues. Jeep cherokee 2022 4xe. Gave me rental car. Great team More

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They want the car for 3 days before they even look at it! !!! how/why is that possible??? Am I the only one in the world who actually needs their car daily?? Why can they not look at the vehicle the same day !!! how/why is that possible??? Am I the only one in the world who actually needs their car daily?? Why can they not look at the vehicle the same day??? Leave your car and we will get to it in 3 days…….. BEYOND RIDICULOUS!! More

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