Marvin Clayton | Page 2

Excellent service. Love the videos that are texted to me with a summary of service by the technicians. Convenient ride-home service when dropping off the vehicle. Great Love the videos that are texted to me with a summary of service by the technicians. Convenient ride-home service when dropping off the vehicle. Great waiting room and amenities. More

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Service person was very courteous and knowledgable. He gave me a choice about service. Thank you He gave me a choice about service. Thank you More

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Staff is attentive and was able to fix the issue with my car. I was satisfied with the service. car. I was satisfied with the service. More

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Audi Dallas is my favorite Dealership in Dallas to work with. Arti Timin always takes great care of me during the purchase process and Marvin Clayton in service. I’m on my 7th automobile from Audi Dallas. with. Arti Timin always takes great care of me during the purchase process and Marvin Clayton in service. I’m on my 7th automobile from Audi Dallas. It won’t be the last. More

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Audi of Dallas, where to start with this dealership's service department. My vehicle was brought to this dealership by the body shop that did all repairs after being hit by another party. We wanted to service department. My vehicle was brought to this dealership by the body shop that did all repairs after being hit by another party. We wanted to ensure a leak that started after it was hit was unrelated to the accident. The service team's manager, Marvin Clayton, had one of his certified technicians inspect the vehicle and concluded that the leak was related to the accident. Audi of Dallas also provided a video stating that the accident caused the leak. My wife received an email from Marvin Clayton, the service manager, and a text message with a link to the video. After submitting this video to the other parties (claims adjuster), he disagreed with the video and wanted to look at the vehicle himself. After the adjuster did his own inspection, he contacted another service manager, Eric Muniz, to review his findings. Both the claims adjuster and Eric agreed the video should not have been sent to us, stating the leak was the result of being hit. When asked why your certified technician would lie on a recorded video sent to us, we were told they had spoken to him and would handle that on their end. I then called Eric Muniz myself to confirm what was told to my wife. He confirmed what was said. And this is where PROBLEM NUMBER ONE started. If Audi of Dallas had stated in the video, email, and text message that the leak was not caused by the accident, I would have had no problem fixing the leak myself. But Audi of Dallas already stated that the leak was from the accident. They said this in a video, email, and text message. Eric proceeded to tell me in a very blunt and sarcastic voice the facts are "the leak was not caused by the accident, and that is all I can give you, and that is all that he was going to give me, and because the car is mine that this is my problem." My wife decided to call and speak to the General Manager, Thomas Hornsby, who sent us to Daniel McClure, the supervisor for the service department. When we talked to Daniel, we explained what had occurred with the service department. From the poor customer service to the lack of respect and the video, we received stating the leak was from the accident. And how Audi of Dallas is now backtracking on what was said. Daniel then had to get off the phone and circle back to his end to get educated on the history. When he called back, he stated he agreed with me that Audi of Dallas is responsible to some degree for this because Audi of Dallas reported that the leak was from the accident. He also stated that I was accountable and we needed to meet in the middle of this situation. Daniel seemed very concerned and apologetic, saying, "the wife is the most important thing anyway." He asked me for my solution, and I told him I did not want Audi of Dallas touching my car. He then asked me if Audi of Dallas paid for the labor, and I paid for the parts. Would I agree to that? He also said I would get the price he gets them at. I told him I would discuss this with my wife, and he said he would send an email over with the price of the parts. We got the email from him, and we decided to go forward with this. This is where PROBLEM NUMBER TWO started. We never heard back from Daniel after replying to his email. After telling me the wife is the most important thing and after ADMITTING that they were at fault to some degree, Daniel decides not to follow up. And this is why I wanted to avoid dealing with Audi of Dallas going forward. Obviously, their word is not worth anything, and they are only worried about themselves and not the customer. I ended up fixing the car myself. The parts I needed were purchased at a better price provided by Daniel. More

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Marvin was incredibly helpful. He went above and beyond to get the job done. Much appreciated He went above and beyond to get the job done. Much appreciated More

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Service was excellent. Easy to book appointment. Service was completed on time. Very happy with Audi Dallas. Easy to book appointment. Service was completed on time. Very happy with Audi Dallas. More

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Marvin is always great. He was very thorough and explained everything in detail. The service is the reason I always go back. He was very thorough and explained everything in detail. The service is the reason I always go back. More

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Audi Dallas Lemon Ave has the friendliest staff and sales crew!!! Jaramy LaLonde has been so helpful making our auto purchase experience easy, easy, easy…and seamless!!! crew!!! Jaramy LaLonde has been so helpful making our auto purchase experience easy, easy, easy…and seamless!!! More

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Great service. Our representative was very helpful. Communication with us while out vehicle was in service and was very good as well. Our representative was very helpful. Communication with us while out vehicle was in service and was very good as well. More

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