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Brandon Hunter

Overview Reviews (59)

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Brandon Hunter

Service Advisor

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.4

59 Reviews

Overview Reviews (59)

4.4

59 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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59 Reviews of Brandon Hunter

July 03, 2026

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Employee Rating

Avoid Audi Dallas. They hid active safety TSBs, called severe transmission defects "wear and tear," and pushed my unsafe car into active repossession. They hid active safety TSBs, called severe transmission defects "wear and tear," and pushed my unsafe car into active repossession. More

by felisiavan

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Aaron Rogers

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Jul 03, 2026 -

Audi Dallas responded

Felisia, thank you for taking the time to share your experience and for trusting Audi Dallas with your vehicle. We are truly sorry for the frustration, inconvenience, and concern this situation has caused you, and we regret that your ownership experience did not meet the standard of care and transparency you rightfully expect from our dealership. It is our understanding that the mechanical concerns with your vehicle have since been resolved and that your car is currently operating properly, but we recognize that the process you went through was stressful, and we apologize for any miscommunication or lack of clarity you may have experienced during your service and arbitration journey. We sincerely appreciate your business and the opportunity to have worked with you, and if you have any remaining questions, concerns, or would like to discuss your experience further, please reach out directly to our Service Director, Brandon Hunter, at (214) 561-1849 or bhunter@audidallas.com so we can address your concerns personally and promptly. Best wishes!

Jul 05, 2026 -

felisiavan responded

Thank you for the apology, but the official BBB Arbitrator's Correction Order directly contradicts your response. The arbitrator explicitly noted that your dealership's 'lack of communication exacerbated this issue' by failing to alert me for 21 days. Furthermore, the arbitrator's order confirms that while I repeatedly reported a dashboard parking brake malfunction, your mechanics only replaced a gear selector module (J587 code) and performed absolutely no repairs or checks on the actual brake system. You did not fix my safety concerns. I will be emailing you this official legal document shortly and expect an immediate escalation to Audi of America."

February 01, 2026

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Employee Rating

The Service Department at Audi Dallas is fantastic. The lounge is always well kept, clean fully stocked with beverages and snacks and the service team is very courteous and efficient. Thank you The lounge is always well kept, clean fully stocked with beverages and snacks and the service team is very courteous and efficient. Thank you More

by Bill

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 01, 2026 -

Audi Dallas responded

Bill, thanks for sharing 5-stars and noting that our service department is fantastic! We appreciate your endorsement of the cleanliness and snacks! We look forward to serving you again next time. Thanks again!

October 06, 2025

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Audi Dallas is consistently outstanding. Great service by every person on every visit. I couldn’t not be happier with the people, service, and experience. Great service by every person on every visit. I couldn’t not be happier with the people, service, and experience. More

by Jay

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jalen, Matt

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Oct 07, 2025 -

Audi Dallas responded

Jay, thank you for sharing 5-stars and noting that our team is outstanding to work with. We love hearing that everyone you engage with provides great service. Let us know when we may have the pleasure to serve you additionally. Thanks again!

July 30, 2025

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Jaramy, Thomas, Dori and the entire Audi Dallas team provide exceptional service and take care of you from start to finish! They are the definition of professional and make the process so easy. Will for provide exceptional service and take care of you from start to finish! They are the definition of professional and make the process so easy. Will forever be a loyal Audi Dallas customer because of this team. More

by Katelynneu13

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hornsby, Daniel McClure, Erik Muniz, Jaramy LaLonde, Dorielle Dvorin, Andy Mireles

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Jul 30, 2025 -

Audi Dallas responded

Katelynneu13, thank you for sharing 5-stars! We're glad to hear Jaramy, Thomas, Dori, and the rest of our team provide exceptional service and earned your loyalty! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

April 29, 2025

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Had an issue with my seat latch. Called Jaramy Lalonde , she set me up with Service. They did diagnosed the issue and ordered the part and when it came in I dropped off my car and Called Jaramy Lalonde , she set me up with Service. They did diagnosed the issue and ordered the part and when it came in I dropped off my car and about 5 hours later I was ready to go. In and out More

by katHill

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaramy LaLonde

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Apr 29, 2025 -

Audi Dallas responded

katHill, thank you for sharing 5-stars and noting that Jaramy was helpful in getting you set up for service! We're glad to hear our team did a great job serving you. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

March 06, 2025

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Had a great experience at the dealership. My service guys were friends and nice. Got my service done on time and hassle free. My service guys were friends and nice. Got my service done on time and hassle free. More

by akhilsarna93

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Andy Mireles , Alan Cavin, Abby Lopez, Katelyn Neu

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Mar 06, 2025 -

Audi Dallas responded

Akhilsarna93, thank you for sharing 5-stars and noting you had a great experience with us! We appreciate your endorsement and we look forward to serving you additionally in the future. Thanks again!

February 16, 2025

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The Service Department at the Lemon location is top notch, nothing but excellence in motion taking care of customers. notch, nothing but excellence in motion taking care of customers. More

by Tonya A

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 16, 2025 -

Audi Dallas responded

Tonya, thank you for sharing 5-stars and noting our service department is top notch! We appreciate your business and your praise. Let us know when we may serve you next. Thanks again!

December 24, 2024

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Audi Dallas always makes it an incredible experience from start to finish. I couldn’t be more pleased. start to finish. I couldn’t be more pleased. More

by Jay

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dori

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Dec 24, 2024 -

Audi Dallas responded

Jay, thank you for sharing 5-stars! We're pleased to hear our team always provides and incredible experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 12, 2024

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The Audi Management team always does a good job whenever I bring my car in for service. I was actually provided with a video in real time of what was done to my car. I was really blown away. Thanks Audi Da I bring my car in for service. I was actually provided with a video in real time of what was done to my car. I was really blown away. Thanks Audi Dallas for always taking care of me. It’s nice being in the Audi family. More

by Mia

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 12, 2024 -

Audi Dallas responded

Mia, thank you for sharing 5-stars! We're glad to hear our team always does a good job and takes great care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 06, 2024

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Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evaluation, but had to escalate to managers. Stay away from this service department. Now I get text from sales in a attempt to buy my Audi, but really they just want me to buy new and trade in at low price. More

by Craigdailey2007

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Andy Mireles , Alan Cavin, Abby Lopez, Katelyn Neu

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Nov 06, 2024 -

Audi Dallas responded

Craig, we are sorry to hear that you are still discontent with the pricing of your recent service visit and appreciate your continued feedback. Unfortunately, there is was active recall on your car and the vehicle is out of factory warranty by both time and mileage by a substantial margin. We checked in with our team and understand that Eric reached out to discuss your frustration and ultimately ended up providing you a $200 refund towards the total to assist with the costs you were concerned about including miscellaneous parts like screws. If you would like to follow up additionally, you may always reach our Service Manager, Brandon Hunter directly at bhunter@audidallas.com or 214-561-1849 and he would be happy to discuss your concerns. We appreciate your business and your feedback and look forward to serving you additionally. Take care and best wishes!