Mary Catherine Rice

This dealership ripped me off on service. They lie and deceive customers. Stay away from this dealership They lie and deceive customers. Stay away from this dealership More

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Brought my Rav4 in fir routine service and they damaged my car on their lift and they lied about it. my car on their lift and they lied about it. More

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If you want good customer service, DO NOT go to Toyota of Greensboro. My husband and I put down a deposit for a car and we’re given a delivery date - well that date kept getting pushed and pushed. Sales reps Greensboro. My husband and I put down a deposit for a car and we’re given a delivery date - well that date kept getting pushed and pushed. Sales reps left and no one even told us, we had to call to find out and get a new. They would tell us the car was at port then go back and say that it wasn’t and they didn’t know where it was. Mary Rice got involved (mind you, she is on the advisory board not the GM) and wasn’t willing to honor anything we had agreed to prior to the deposit. She gives women in authority a bad name. Since she wouldn’t honor what was agreed to, we pulled our deposit over 2.5 months after we put it down. Also, they wanted us to pay for the car sight unseen at the end of April - who does that??? Glad we didn’t give them any money. They are the worst place we’ve ever dealt with and will never do business with them again. They are rude and quite frankly, liars. Save yourself some trouble and just don’t even go there. More

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My son was in a car wreck and his car was totaled. I contacted the team at Toyota of Greensboro and they jumped right on finding him a new car. Within a few days, we located a car and papers were si I contacted the team at Toyota of Greensboro and they jumped right on finding him a new car. Within a few days, we located a car and papers were signed. Special thanks to Mary, Chris and Shawn! More

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After 12 years of business relationship, my last two (2) experiences (2022) are leading me to look for other options. The service experience and buying experience have been sub-par. Their must be quality experiences (2022) are leading me to look for other options. The service experience and buying experience have been sub-par. Their must be quality dealerships that still value customers and believe in transparency, respect and follow-through. More

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"PEACE OF MINDMary RiceHi, I'm Mary Rice, General "PEACE OF MIND Mary Rice Hi, I'm Mary Rice, General Manager of Rice Toyota. We'll do WHATEVER it takes to earn your business. Please feel free to co "PEACE OF MIND Mary Rice Hi, I'm Mary Rice, General Manager of Rice Toyota. We'll do WHATEVER it takes to earn your business. Please feel free to contact me directly with any questions or concerns that you may have." These are your words, Ms. Rice. I hope you stand by them. Yesterday I was lured, lied to and mistreated by the employees (mainly the ladies) in the service department at Rice Toyota. Before I got an appointment, I was assured that I will not pay for repairs to a tire I bought from Rice Toyota, that still under warranty. When I went to my appointment, I asked again, that I will not pay for removing the nail or fixing my tire. I was assured again and told that the tire is under warranty. Three hours later, waiting in a cold room, I was told that I have to pay 1/2 the price of the tire, labor and taxes...Have I been informed when I just got to the dealership, I would not agree to the service. How would you feel, with this deception, if you were in my place? I was tired, frustrated and feeling lured and deceived, I said I would not pay because I was assured many times that the tire was under warranty. The employee called the manager ( Andrew Grubbs) who was absent from the scene and he told them that I need to pay regardless. Of course the employee followed his instructions and refused to give me my car until I paid. I was forced to pay $ 204 as it was already 6:00 pm, or not get my car back to go home. I vow never to go to Rice Toyota, Where customers are mistreated and lied to. I have 3 Toyotas and I was sure to come for services but with this incident, I would never come back. I hope that you can do something about it, it is your reputation that is in line with this kind of unprofessionalism and bad customer service. I wish good day Madam, Latifa Chahoua (very unsatisfied Customer) More

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Absolutely the rudest management in the state. Paid to get a problem fix, but took it back 4 times problem not resolved. Out of 600.00 dollars GM don’t care. Rice SUCK! get a problem fix, but took it back 4 times problem not resolved. Out of 600.00 dollars GM don’t care. Rice SUCK! More

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Great place to buy car, friendly and helpful staff with no hassle deals. I'm in between jobs but with great credit and was accommodated with. no hassle deals. I'm in between jobs but with great credit and was accommodated with. More

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I would like to personally thank Mary Rice for helping me with a concern. Connor Fennell did an excellent job today. I will be back. with a concern. Connor Fennell did an excellent job today. I will be back. More

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This was a great car purchasing experience. The sales management team and Ian Gray were professional and made the experience. a pleasure. The most important aspect was their interegy. management team and Ian Gray were professional and made the experience. a pleasure. The most important aspect was their interegy. More

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