Mary Jo "MJ" Fuletti | Page 14

I’ve been doing business with Interstate Ford for years now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service per now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service performance. If you’re looking for a reliable dealership to service your Ford vehicle, I would highly recommend Interstate Ford of Dacono. More

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Worst Customer Service I called the dealership at 7:30 in the morning to ask if they had time to squeeze in a alignment and i was told i could drop it off but they could not I called the dealership at 7:30 in the morning to ask if they had time to squeeze in a alignment and i was told i could drop it off but they could not guarantee it to get done that day, which was fine i didn't mind leaving it for a few days if i had too. Mary Jo was not a pleasure to speak with but i still dropped it off. When i checked in with the Adviser i did not feel very welcomed and felt like i was bothering them...about 5 hours went by and i had not heard anything so i called to see if they thought they were going to get it done so i could figure out my day and a ride home if i could not get the truck back and Mary Jo was very rude again and made sure to point out that i didn't have an appointment (which i knew this when i dropped it off but i did not want to drive the truck with new tires and the alignment being off). I picked the truck up right away and I called Loveland Ford and they are about to finish up the alignment right now as i write this review. More

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Murphy and Josh They were very helpful, polite, and kind in replacing my wiper blades at the end of their day. It was cold and they replaced them for me at the very They were very helpful, polite, and kind in replacing my wiper blades at the end of their day. It was cold and they replaced them for me at the very end of their work day outside of the shop. They were pleasant in demeanor and worked very good together. I was grateful for their help! More

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Excellent service for a walk-in on a busy Saturday. I had a slow leak one tire and they did not charge me to fix it I guess because I bought the tire there two years ago have have lots of service work done t a slow leak one tire and they did not charge me to fix it I guess because I bought the tire there two years ago have have lots of service work done there. More

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Quick Repair of my 2015 Ford Super Duty Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He w Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He was up front and honest and to me that is the most important thing a service department can do. All I ask for is the truth and there was no question that Josh followed through with that. When I picked up the truck, Mary Jo was there to answer my questions and she did that with a great attitude. She did not make me feel rushed and did a great job putting the finishing touches on a great experience. Thanks to all of you. More

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Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More

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Service Department Outstanding Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found diagnostic codes saved in the computer and fixed the problem. While they did have the vehicle for a day and a half, having the problem fixed is well worth the wait. They are moving to a new, larger, facility next door, which will no doubt solve the wait time. Josh Anderson and Mary Jo Furletti made the visit pleasant by simply being friendly! I will continue to drive a few more miles from Brighton to receive quality service. More

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Needs a bigger facility and much better service effort I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very rapidly growing area of north Denver metro, including a large amount of commercial vehicle servicing. Its obvious during service visits that they are under-sized on the facility, and possibly really tough to hire & retain service techs...I get that, but that's the business you're in. Recent service experience really set me off. For my '11 Ford Edge, in July 2019 had it in for "major 60,000 mile service." Almost $900 service bill....but now the 9 year old battery is totally dead. Wouldn't the battery have been tested just 90 days ago, especially for a battery that old?! Furthermore, when I call into service to set up an appointment, the response is "...we can get you in the end of next week..." Most people can't be without their vehicle for that long....complete lack of awareness on the part of the service person (Mary Jo). Get a bigger facility (that one under construction, is that the future new Interstate Ford?) with better employees and I'll consider going back. I've always wondered with the large volume of commercial vehicle service if passenger car service gets the short end of the stick....cutting corners, etc. Think I have my answer now. More

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Poor appointment keeping It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my repair to be done in a timely manner. If the shop was behind, call the customer and reschedule. Waste of time. I didn't get my oil changed. Maybe I'll try grease xxxxxx More

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Not bad, not the best Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer th Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer than I expected. More

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