Mason Moore

Bob Howard Hyundai responded

Thank you for your feedback, Dylan. We're glad to hear that you found our dealership professional and that your purchase experience went smoothly. We do apologize that the vehicle was not cleaned to the standard you expected at delivery. If we tell a customer a vehicle is being cleaned, it should be done thoroughly, and we understand your disappointment when you found areas that had been overlooked. We appreciate you bringing this to our attention so we can address it with our team. Please let us know the next time you're in, and we'll be happy to take care of a complimentary detail for you. Thank you for choosing Bob Howard Hyundai, and we hope you enjoy your new vehicle. Mason Myers General Manager Bob Howard Hyundai (405) 634-8900 masonmyers@Group1Auto.com

Bob Howard Hyundai responded

Thank you for bringing this to our attention. We sincerely apologize for the excessive amount of time required to complete your visit. We understand that your time is valuable, and we regret that we did not meet your expectations. While some repairs and inspections can take longer than anticipated, we recognize the importance of keeping our customers informed throughout the process. We are reviewing your experience with our team to identify opportunities for improvement and ensure better communication moving forward. We appreciate your feedback and the opportunity to serve you. If you would like to discuss your visit further, please contact us directly so we can address your concerns personally. Matthew Taylor Service Manager Bob Howard Hyundai (405) 634-8900 mtaylor@Group1Auto.com

Bob Howard Hyundai responded

Thank you for your feedback, N.G. We understand your frustration regarding the installation cost relative to the size of the part and the time required for the repair. In the automotive industry, labor rates are based on the specific service being performed and the technical expertise required, rather than the physical size or cost of the part itself. Our certified technicians follow industry labor standards to ensure all work is completed safely and correctly. We stand behind our team's work and want to ensure you feel confident in your service. Please feel free to contact our Service Manager directly to discuss the specifics of your repair breakdown. Mason Myers General Manager Bob Howard Hyundai (405) 634-8900 masonmyers@Group1Auto.com

Bob Howard Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Bob Howard Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Hyundai! We can't wait to see you again, have a great day.

Bob Howard Hyundai responded

Hi jrodzmori, thank you for your feedback! We're thrilled to hear that Yannick and the rest of our team provided great service, but we sincerely apologize for the confrontational experience with the manager. Your insights are invaluable, and we will address this to ensure our customer-centric approach remains trustworthy and reliable. We hope to welcome you back soon!

Bob Howard Hyundai responded

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

Bob Howard Hyundai responded

Hi Mkrokitka, thank you for your kind words about our quick and efficient service. I apologize for the delay in getting back to you regarding your recall question; your concerns truly matter to us. I'm glad to hear that the recall was addressed during your service appointment, and we appreciate your trust in our customer-centric approach. We look forward to continuing to provide you with reliable support and quality service in the future!

Bob Howard Hyundai responded

Thank you for your feedback. We understand how seeing a key online for around $100 compared with a dealership quote can be frustrating. Our pricing is based on Hyundai’s pricing for the correct OEM key, along with the programming required to properly pair the key to your 2025 Palisade. Unfortunately, we do not control Hyundai’s OEM parts pricing. Keys found online may be aftermarket, used, or may still require additional programming before they will work with the vehicle. We always want to be transparent about what we are quoting and make sure the key we provide is the correct Hyundai part and is properly programmed to your vehicle. We appreciate your business and would be happy to review the quote with you and explain exactly what was included in the $800 amount.