Mason Moore | Page 2

Bought a new vehicle in the past week. I'm happy with my vehicle, but the overall experience was lacking. My wife and I went to the dealership to purchase two vehicles, one for me, and one I'm happy with my vehicle, but the overall experience was lacking. My wife and I went to the dealership to purchase two vehicles, one for me, and one for my wife. The one for me was on the lot, so easy. The one for my wife had to be brought in from a dealer in Texas. The one brought in had the wrong interior color, so my wife rejected it. The folks at the dealership tried to downplay the issue, but my wife wasn't having it. They told us the color combination she wanted wasn't available. That night my wife found the car with the correct color combination at another dealership, so the next business day we drove there and bought the car. More

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They talked me into giving them a post, dated, check. Until my money arrived in my account. Several of them absolutely promising me that there's no way. The checks would be presented to my bank early whe Until my money arrived in my account. Several of them absolutely promising me that there's no way. The checks would be presented to my bank early when I got to my bank. The following Monday to tell them that I had a couple fairly large checks coming in. They got to tell me that my checks had bounced. Because they were deposited early. And I'd been charged $60 for it, not to mention the humiliation. The driver's seat adjustment wasn't working properly. The salesman swore he took it to repair department several times each time. Taking 2 or 3 hours when I went to service to get it actually fixed. I learned that it was never broken and that it was never taken to service. If you go there to look at a car, just I recommend you talk to anybody. But ali, because you can't trust a thing he tells you in my experience More

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This service department is top notch. Working with Marvin was super easy. He explained everything in detail and kept me informed the whole time. Would definitely recommend!!! Working with Marvin was super easy. He explained everything in detail and kept me informed the whole time. Would definitely recommend!!! More

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Initially friendly but impatient. ..I signed what they needed and they still wanted me to buy repair packages. They argued with my insurance company regarding the necessity of having ..I signed what they needed and they still wanted me to buy repair packages. They argued with my insurance company regarding the necessity of having it to drive off the lot. Of course they offered their insurance person/company. I was also told ,repeatedly, that the car was "safe" to drive or they couldn't sell it.....I signed an "As is" warranty of 30 days or 1,000 miles but the rep came back with a blank one for me to sign that I would be responsible for any and all repairs and they could not honor the first agreement they had me sign. I signed on the dotted line and drove off the lot. Lesson learned...., More

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I was pleased with the work that was done on my vehicle they fixed the issue that the vehicle had within a reasonable amount of time thank you. Outstanding customer service thank you for everything you've they fixed the issue that the vehicle had within a reasonable amount of time thank you. Outstanding customer service thank you for everything you've done. More

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Very clean, friendly, didn’t push you in buying a vehicle. Lot of vehicles.impressive! vehicle. Lot of vehicles.impressive! More

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The service advisor was very friendly and helpful I needed to get my oil change on my 2024 Hyundai Venue they did the service very quick they told me I needed new wiper blades and I told them I would needed to get my oil change on my 2024 Hyundai Venue they did the service very quick they told me I needed new wiper blades and I told them I would take care of it this is the second time I have had my oil change there and hope to continue with the service More

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Best oil/filter change, yet. Time waiting in the service lounge was unbelievably short. It was one of those 5 minute private changes. This was my vehicle at my dealer. Total time Time waiting in the service lounge was unbelievably short. It was one of those 5 minute private changes. This was my vehicle at my dealer. Total time? Maybe an hour. But I KNOW it was done properly by a factory- trained service tech. My service writer, James, was top shelf and a pleasure to get to know. On point, cognizant of my needs, and stayed on top of everything. More

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Very nice and clean waiting area. Work is very thorough and good. Jacob is whom I always deal with and he is tops very respectful and keeps me informed. Work is very thorough and good. Jacob is whom I always deal with and he is tops very respectful and keeps me informed. More

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Everyone was friendly and helpful. They explained things on my car I did not know which was very helpful for me. They explained things on my car I did not know which was very helpful for me. More

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