4.7
2,538 reviews
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used car
purchase30
complimentary car wash3
q5096
appointment scheduling19
+6
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Tammy Charet
purchase30
complimentary car wash3
q5096
appointment scheduling19
+6
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Tammy Charette
5 reviews
⭐️⭐️⭐️⭐️⭐️ A true luxury, white-glove experience! ❤️
We LOVE our new 2026 INFINITI QX60 Sport!
My husband and I visited Kelly INFINITI in Danvers, MA, and we were treated with professionalism, patience, and respect from the moment we walked in. General Manager Lisa Avola listened, understood our needs, and offered guidance without pressure. She is the epitome of INFINITI excellence.
Our Sales Specialist Matheus was outstanding — an encyclopedia of product knowledge, upbeat, genuine, and focused on helping us.
Communication was honest and transparent, the showroom was spotless, and we were given real time and attention. We truly felt like family in this dealership. It was absolutely worth the 2-hour drive each way to experience service at this level. You get bottom-line pricing without the games — a breath of fresh air! 😃
If you want a true luxury experience in the INFINITI brand, start with Kelly. They earned our trust, and we will be returning as customers!
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by Gopher1759
May 04, 2026 -
Kelly INFINITI responded
Thank you, Tammy! We’re absolutely thrilled to hear how much you love your new 2026 INFINITI QX60 Sport. It means a great deal to our entire team that your experience reflected the level of professionalism, transparency, and care we strive to provide every guest.
We’re especially happy to hear your kind words about Lisa and Matheus—they will be so proud to know they made such a strong impact. Creating a welcoming, pressure-free, and family-like experience is exactly what we aim for, and it’s wonderful to know that came through so clearly, even with a long drive to visit us.
We truly appreciate your trust in Kelly INFINITI and are honored to have earned your business. We look forward to seeing you again and continuing to take great care of you and your QX60!
I was given a great deal and attentive service.
Great follow up too. Matheus did his job extremely well
Great follow up too. Matheus did his job extremely well
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by stevetag
Apr 13, 2026 -
Kelly INFINITI responded
Thank you, Steve! We’re so glad to hear you received a great deal along with attentive service and strong follow-up. Matheus will be thrilled to know he made such a positive impact on your experience. We truly appreciate you choosing Kelly INFINITI and look forward to assisting you again in the future!
My experience with this dealership was fantastic.
very professional, considerate and knowledgeable. It was a comfortable atmosphere.
very professional, considerate and knowledgeable. It was a comfortable atmosphere.
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by BA
Apr 03, 2026 -
Kelly INFINITI responded
Thank you for your wonderful feedback! We’re thrilled to hear that you had a fantastic experience and found our team to be professional, considerate, and knowledgeable. Creating a comfortable and welcoming atmosphere is very important to us. We truly appreciate you choosing Kelly INFINITI and look forward to assisting you again in the future!
Matheus was very friendly and professional throughout me
purchasing my new car. I would highly recommend him to anyone looking for an Infinity.
purchasing my new car. I would highly recommend him to anyone looking for an Infinity.
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by Robert.durant
Apr 01, 2026 -
Kelly INFINITI responded
Thank you, Robert! We’re so glad to hear that Matheus provided a friendly and professional experience while helping you purchase your new vehicle. He’ll truly appreciate your recommendation! Congratulations on your new car, and thank you for choosing Kelly INFINITI—we look forward to assisting you again in the future!
Kelly Infiniti always provides great service.
They are always helpful in explaining what is going on and never keep me waiting too long!
They are always helpful in explaining what is going on and never keep me waiting too long!
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by webberbeth
Apr 01, 2026 -
Kelly INFINITI responded
Thank you for your kind feedback! We’re so glad to hear that you consistently receive great service and that our team keeps you informed while valuing your time. Providing a smooth and efficient experience is always our goal. We truly appreciate your continued trust in Kelly INFINITI and look forward to seeing you again!
Very knowledgeable and professional.
Sales staff very helpful and attentive. Received vehicle clean and fully ready to go. Great job guys!
Sales staff very helpful and attentive. Received vehicle clean and fully ready to go. Great job guys!
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by scrateau
Mar 16, 2026 -
Kelly INFINITI responded
Thank you for the great feedback! We’re so glad to hear that our sales team was knowledgeable, professional, and attentive throughout your visit. It’s wonderful to know your vehicle was delivered clean and ready to go. We truly appreciate your kind words and thank you for choosing Kelly INFINITI. Enjoy your vehicle!
Sales (Matteus Neves), Service and vehicles are top
notch. I would have given 5 stars, but the details of our extended warranty package were not explained to us in in full (shame on us for not asking
notch. I would have given 5 stars, but the details of our extended warranty package were not explained to us in in full (shame on us for not asking for more feedback) and I felt that it could have been handled better. Otherwise a great experience.
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by Rblt
Other Employees Tagged:
Josh Figueiredo
Mar 04, 2026 -
Kelly INFINITI responded
Thank you for sharing this with us! We’re so glad to hear that you found our Sales team, Service department, and vehicles to be top notch — and we truly appreciate your kind words about Matteus. We also sincerely appreciate your honest feedback regarding the extended warranty explanation. Clear and thorough communication is extremely important to us, and we’re sorry to hear that you felt the details could have been handled better. Your input helps us improve, and we’ll certainly use it as an opportunity to ensure everything is explained as clearly and completely as possible moving forward. If you would ever like to review your coverage in more detail, we’d be more than happy to go over it with you. Thank you again for your business and for giving us the opportunity to earn your trust.
Very friendly dealership salesman was very informative
and 100% not pushy Definitely would buy here again
and 100% not pushy Definitely would buy here again
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by epiment84
Other Employees Tagged:
Josh Figueiredo
Mar 02, 2026 -
Kelly INFINITI responded
Thank you for your awesome feedback! We’re so glad to hear that our team provided a friendly, informative, and pressure-free experience — that’s exactly how we strive to treat every customer. We truly appreciate your trust and your willingness to return in the future. Congratulations on your vehicle, and we look forward to working with you again at Kelly INFINITI!
Easiest car buying experience we have had!
The staff was great! Mike our salesman was awesome.
The staff was great! Mike our salesman was awesome.
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by srielly2
Feb 24, 2026 -
Kelly INFINITI responded
Thank you so much for the great review! We’re thrilled to hear this was the easiest car buying experience you’ve had—that’s exactly what we aim for. Mike will be so happy to know you appreciated working with him! We’re proud of our team and grateful you chose Kelly INFINITI. Enjoy your new vehicle, and we look forward to seeing you again down the road!
Sales & finance process was a breeze and not intimidating
at all. Matheus, my salesperson was wonderful. I chose the "boutique' dealer for a reason and glad I did.
at all. Matheus, my salesperson was wonderful. I chose the "boutique' dealer for a reason and glad I did.
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by tmosson1
Feb 20, 2026 -
Kelly INFINITI responded
Thank you so much for your thoughtful review! We’re thrilled to hear that your sales and finance experience was smooth and comfortable—that’s exactly what we strive for. Matheus will be so happy to know he made such a positive impact. We’re proud to offer a more personalized, “boutique” style experience, and it means a lot that you chose us for that reason. Thank you for trusting Kelly INFINITI—we look forward to welcoming you back again!