Matt Anhaiser

"I bought my Lexus RX five years ago and I've always had a..."

- MURIELARLENEERINN Verified Customer

I bought my Lexus RX five years ago and I've always had a good experience with Lexus of Roseville. Very helpful and courteous. I always need a loan vehicle and they accommodate. Even waiting in their waiting room is nice and relaxing.

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"Things were obviously neat and CLEAN... all care was..."

- TJMCCUNN Verified Customer

Things were obviously neat and CLEAN... all care was given to protect from covid. much appreciated. Work was done as estimated and on time. loved my clean car when finished!

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"The service here is good BUT: I made an appointment,..."

- rerusconi Verified Customer

The service here is good BUT: I made an appointment, arrived 15 min early. My appointment was just for an oil and filter change. This service took 90 min to complete. Cost $95, for 5 quarts and filter. To me this seems too long and too high a price.

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"I have been going to Lexus of Roseville on and off for..."

- mk_laidlaw Verified Customer

I have been going to Lexus of Roseville on and off for the past several years. I have always experienced exceptional customer service from all of the staff at every point of my visit. The estimates have always been correct and I have been offered additional services if deemed necessary.

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"Easy to make appointment and work done correctly and on..."

- Jack Verified Customer

Easy to make appointment and work done correctly and on time. Very much a first class experience. Matt was helpful and efficient . Thanks for the good service.

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"I had a great buying experience at Roseville Lexus. I am..."

- SLars Verified Customer

I had a great buying experience at Roseville Lexus. I am so happy with my purchase. The service department was also very easy to work with. Super happy customer.

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"1. After leaving 2 recorded messages each on Matt's and..."

- JDDOUTHAT Verified Customer

1. After leaving 2 recorded messages each on Matt's and David's answering service to set an appoint for my 60,000 mile service and no return calls from either men , I called and asked the receptionist to set up my appointment. 2. Was promised a call when car would be ready for pick-up around 12noon and did not receive a call, I drove to dealership to see if car was ready. Matt had car brought up. Front of car had not been washed and there were bugs all over the front of the passenger side. Matt had the car taken back to be rewashed to remove bugs. 3. Asked Matt to check the GPS to see if it was reset after a new battery being installed. He said he would take care of it. But he didn't and I had to bring the car back to dealership to have the GPS corrected. 4. There were billing errors and the statement had to be redone, but the cashier ran the wrong bill and a refund had to be posted to my credit card. This was the last straw! Note: This is my 4th Lexus and have never received such poor service in the 40 years of dealing with Lexus dealerships in Santa Rosa , Sacramento and Roseville.

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"Check in and delivery was on time waiting lounge was very..."

- PARSHAV2001 Verified Customer

Check in and delivery was on time waiting lounge was very neat and had snacks with variety of coffee. Associates are very welcoming and knowledgeable.

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"Left a message for the service manager he shared with the..."

- NANCY29 Verified Customer

Left a message for the service manager he shared with the staff. Matt is the best. I will purchase a Lexus again due to the exceptional service.

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"Easy to schedule appointments to fit my schedule. work..."

- DBENTZ4U Verified Customer

Easy to schedule appointments to fit my schedule. work done on time. loaner car great service!people are friendly. keep you informed when change needed

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