First of all I should of read Yelp reviews before taking my 430 SC in as I am now seeing a lot of one star reviews and for the same reason I am leaving a review, HORRIBLE CUSTOMER SERVICE. They are the rudest group of employees and big bullies. Ryan Triebess, Matt and Mike Carlson are so full of themselves, over talk what you are trying to talk, and do not listen to your concerns. Then over charge you by hundreds of dollars and instead of working with you they said 'well only way to make this right is to bring you car back in and we will remove all the new parts we put on and put your old parts back on'. So they would rather spend hours of labor for this work instead of offering a refund of $200 (I paid $1230). Unless you want to get into an argument and over pay for services go to another repair shop.
Bought my LS 460L in 2007. Tires quickly indicated the need of alignment. Lex/Roseville charged me for alignment but tires were shot 3K miles later. Roseville Precision Alignment corrected the probelm because ever since car drives like a dream.
Took LS in for headlight alignment, Lex/Roseville did such a bad job I've taken the Dincan's Automotive ever since.
Complaints to Lex/Roseville get no response.
"Matt Anhaiser was committed to repairing our damaged..."
Matt Anhaiser was committed to repairing our damaged interior door panel. We really appreciated his attention to detail, dedication and his commitment to go above and beyond the normal call of duty to ensure that the panel was fixed properly. It is this type of quality customer service that will enable us to confidently recommend Lexus of Roseville to our friends and work associates.
"The service was great from my scheduling service request..."
The service was great from my scheduling service request through picking up my car. As it was a "minor" service, I just waited in the comfortable and accomadating customer service area. The service was performed as requested in the time quoted so I'm a happy and satisfied customer.
"Matt did an excellant job setting up my service..."
Matt did an excellant job setting up my service appointment. He called me when the car service was completed. I appreciated he set me up with a loaner car. This is not the first time I have dealt with Matt, really enjoy working with him!
"I have been trading with this dealership since the time..."
I have been trading with this dealership since the time it opened their doors. I have purchased from this dealership and have had three different Lexus vehicles serviced here; never have I been disappointed. These folks are true professionals!
"Matt is the only reason why I have restored my faith and..."
Matt is the only reason why I have restored my faith and trust in Lexus. I've had many bad experiences with my car, and he has reassured me each time. Matt is a key example of how all Lexus dealerships should provide customer service. He goes over and beyond my expectations and I'm always a happy customer when I leave.
"From the time I drove up it was a pleasant experience. ..."
From the time I drove up it was a pleasant experience. The valet was friendly and helpful as was the service rep. Everyone smiling and hopefully enjoying their job. Only tweek I have was the cashier who was not dressed to the standard of the Lexus dealership. She needs a uniform of some kind.
Thanks for asking my opinion.
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