Matt Borkowski

I want to preface by saying that everytime that I take my truck in for service the team is always professional and courteous. The reason for four stars instead of five is because the last three times th truck in for service the team is always professional and courteous. The reason for four stars instead of five is because the last three times that I have had an issue other than mainance, I was told that I needed a $200 diagnostic test. I did my research on the problem letting them know what the solution was and they tried it and were able to fix the issue. This vivist was the same thing, I told them the problem and what I thought was the solution. They said that they would try to check the fuse that I beleive was the cause. They said that the fuse was good and that I would need a diagnostic test. I went on Youtube and found a video of my truck with the same problem. They should me the two fuses that could be the cause. The dealership checked one and not the other as it was listed in my detailed recipt. I went to the auto store and bought a 50 cent fuse and swapped it out. Problem solved. My hope here is that in the future the mechanics use technology to see what are common solutions to our automotive problems instead of trying the expensive tests that are usually are not needed. Please stop pushing these expensive tests. Right now you are 0-3 with pushing this uneeded test. Thnak you More

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Pick-up and drop-off service is convenient and a great service offered by Soerens. service offered by Soerens. More

by DAVETRO2004 Verified Customer Verified Customer

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One of the absolute BEST auto dealerships I've ever done business with. It's one thing to have a great sales team & have a positive experience purchasing a vehicle, but it's the service department with a st business with. It's one thing to have a great sales team & have a positive experience purchasing a vehicle, but it's the service department with a stellar service manager and knowledgeable, team of mechanics that keep you coming back & wanting to share your experiences. I personally experienced what happens when a top notch service manager assigns one of his best mechanics to make a minor repair on my vehicle and out of the kindness of his heart the mechanic decided that day to take some extra time to just take a peek and look around my vehicle to be sure that everything was in tip top shape. This mechanic actually found something that that not even a thorough pre-purchase inspection found and had he not found it could have possibly been catastrophic for me sometime later down the road. The service manager Kurt took control of the situation and handled everything with such grace, care and concern that I knew my vehicle and myself were in the best hands ever. The service manager Curt Vossekuil treated me like my vehicle & I mattered & I was not just another customer number hanging from the rear view mirror. The service manager proved to me that even after you purchase a vehicle from Soerens Ford that they still care about their customers and don't want their business to end after they drive off the lot. It takes a lot to run a busy service department with top notch, highly skilled mechanics who have shown to me that they indeed go above and beyond to find, diagnose & repair a vehicle with absolute care & precision. Soerens Ford's service manager Kurt Vossekuil runs the service department like a well oiled machine & it's a big job with big responsibilities, but he does it all with the highest level of accuracy & even a little charm. I normally don't write reviews but I received such a positive experience with Kurt and the wonderful mechanic that took care of my vehicle that I just had to share it. These days it's hard to find a service department that is not only interested in repairing your vehicle right the first time but is also interested in making sure your overall experience is the best one ever. Rest assured you can feel at ease while your car is in service that some of the best mechanics are working on your vehicle and the service manager Kurt Vossekuil is handling all of your other needs with the highest standards !!! Soerens Ford has an absolute ASSET with Kurt Vossekuil as their Service Manager and I hope they recognize him as such. Thanks again 😊 💯👏👍😊🌟🌟🌟🌟🌟💯 More

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Great experience, friendly, professional, personal. Everyone treated us with respect. We would definitely recommend the dealership Everyone treated us with respect. We would definitely recommend the dealership More

by ksoxner65 Verified Customer Verified Customer

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They helped us find the car we wanted. The buying process was fairly simple and straightforward once the salesman was available and communicated with the financial department. The buying process was fairly simple and straightforward once the salesman was available and communicated with the financial department. More

by Remy Verified Customer Verified Customer

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Everyone involved understood my needs and what was important to me in purchasing a new truck. Each person worked hard to make sure I was comfortable and satisfied. important to me in purchasing a new truck. Each person worked hard to make sure I was comfortable and satisfied. More

by gishmotorsports Verified Customer Verified Customer

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Great experience. Matt was very friendly and knowledgeable. We signed up for the 60-month 0% financing, and Kyle did a great job guiding us through the entire process. Matt was very friendly and knowledgeable. We signed up for the 60-month 0% financing, and Kyle did a great job guiding us through the entire process. Love the Truck!!! More

by gmerkel58 Verified Customer Verified Customer

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The staff at Soerens Ford was very professional and friendly. Alex was thorough in making sure my vehicle was properly taken care of. Also, I really appreciated the shuttle service back and forth to my friendly. Alex was thorough in making sure my vehicle was properly taken care of. Also, I really appreciated the shuttle service back and forth to my house while my vehicle was being worked on. More

by CHARJOY16 Verified Customer Verified Customer

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Very friendly and informative salesman. No pressure, no gimmicks, just straight up facts and figures. I’d recommend them to anyone. No pressure, no gimmicks, just straight up facts and figures. I’d recommend them to anyone. More

by SteveM Verified Customer Verified Customer

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I have had very good experiences with Soerens Ford and would definitely recommend them to anyone looking to buy a new or used vehicle! would definitely recommend them to anyone looking to buy a new or used vehicle! More

by jmbuening Verified Customer Verified Customer

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