Matt Cabena

Steve it was so helpful very knowledgeable of his profession he was very courteous and very nice person. Thank you profession he was very courteous and very nice person. Thank you More

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Since purchasing a new 2021 Navigator, we have encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have receiv encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have received no responses. The dealership’s customer service and vehicle reliability have been consistently inadequate. Furthermore, the dealership imposed a non-negotiable leather warranty on our vehicle, which has resulted in the deterioration of the seats within a short period. Unfortunately, the sales and service departments have failed to provide timely assistance in addressing these concerns. More

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Honestly, this was the best car purchasing and service experience I've ever had. These folks are great. experience I've ever had. These folks are great. More

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Extremely unhappy with my experience with this dealership. Will NOT be purchasing from them again, or recommending to anyone. (EVER) Bought a brand new F150 from them the end of November 2024. T dealership. Will NOT be purchasing from them again, or recommending to anyone. (EVER) Bought a brand new F150 from them the end of November 2024. Traded in my previous car.. Started getting phone calls from my PREVIOUS trade lender.. saying they have not received a payment since (November 10) last payment I made.. Yeah.. when I tried calling the dealership. They were VERY unprofessional. I have yet to hear back from them.. still getting phone call from my Previous lender.. I do NOT recommend this unprofessional dealership.. More

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I have always received excellent service from the Krauss Family Ford Lincoln dealership. This is my second vehicle purchased from them. Family Ford Lincoln dealership. This is my second vehicle purchased from them. More

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The finance department is not customer friendly the GM is just like them unacceptable report just like them unacceptable report More

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Everybody were very nice, very professional, they even valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. More

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Unorganized service department I bought a car from Angela Kraus in October. There was a recall on the airbag and THEY called ME and asked me to bring it in for a free replacement on I bought a car from Angela Kraus in October. There was a recall on the airbag and THEY called ME and asked me to bring it in for a free replacement on the airbag. I waited a full day while my car was in the shop, when I returned they had informed me that they had no clue what the problem was and they had no part to fix the recall (keep in mind, they called me initially) they asked me to bring it back once they called to let me know the part was in. About a month later, I got a call to bring my car back in because they had received the part. I was ensured that my visit would be quick and I would be in and out in an hour. I arrived at 9 am and waited until 12, when I finally decided to go ask about the status of my car. After 3 hours, my car had not been seen and once again they claimed they did not have the part for my car. I spoke with the supervisor who has been the one calling me to get the recall fixed and they finally tracked down the part. I was asked to wait another hour for them to put my car into the shop. The service department is disorganized and they do not communicate between each other well. I have been told multiple different things by multiple different people. If you have a Lincoln or a ford, I suggest you use another dealperships service center because this one Is incredibly unreliable. More

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