Matt Carpenter | Page 5

They made the whole process so easy and smooth. Matt Carpenter was awesome to work with! Matt Carpenter was awesome to work with! More

by bmariahmorris96 Verified Customer Verified Customer

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Great service. Quickly identified what we were looking for and guided us through the sale process. Quickly identified what we were looking for and guided us through the sale process. More

by JCCARP Verified Customer Verified Customer

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oil change done in less time than i expected the service was great and the staff friendly will look forward to the next service they check out all the things that need to be done and go over the top with th was great and the staff friendly will look forward to the next service they check out all the things that need to be done and go over the top with the respect of my truck More

by JROMPAHW3 Verified Customer Verified Customer

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Thank you, i appreciate the service dept calling me and helping me resolve my issue. I also appreciate justin helping me and reaching out to service for me helping me resolve my issue. I also appreciate justin helping me and reaching out to service for me More

by bvorst Verified Customer Verified Customer

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Ordered Acadia from factory custom to my options. It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous o It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous options worked (which is a lot). When we were done and was ready to leave, I noticed it did not have all the dealer installed options installed. It was missing the floor liner package for the cargo area which I had paid for. Salesman found them immediately and I volunteered to install them myself so I could get going. Not a big deal but whoever prepped the car missed this and I paid for dealer installation. I also asked about the owners manual and was told it should be in the glove box. I checked and saw 2 little books in the glove box and asked it these were the owners manual and was told yes so thought I was ok. When I got home I got the books out and found there was no owners manual. I am they guy who actually reads and follows the owners manual. I sent an email to salesman who quickly sent me an electronic pdf copy and promised to order the owners manual hard copy. Also, there was no document on warranty information given to me. Then I got out the splash guards I ordered with the car (to install myself) and found they were for the wrong model The fronts where correct for a Denali but the rears where not correct so parts clearly had the right information just messed up the rears. I called the parts department (on a Saturday) and they quickly found their mistake and promised to have them shipped to my home. Also, the dash camera (dealer order and install) I requested when I ordered my car was not installed and found to be on back order. I found it had not been ordered until car was in transit...so I have no idea when it will arrive. It should have been ordered at the same time the car was ordered. So, car is great but was not properly prepared...They should have a check list to confirm all items are included including dealer installed options and all owners' documents. These oversights cause me concern if the other items dealers get paid to "prepare/inspect" where completed...(like oil levels for example) More

by illinois_82 Verified Customer Verified Customer

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We have always had the maintenance and repairs for our Volvos at this location. We know that we can trust quality of service and parts. Volvos at this location. We know that we can trust quality of service and parts. More

by rmichel001 Verified Customer Verified Customer

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Matt was awesome. The entire process was so easy and quick. It was unlike any other car buying experience I’ve previously had. Everyone was friendly and accommodatin The entire process was so easy and quick. It was unlike any other car buying experience I’ve previously had. Everyone was friendly and accommodating. I highly recommend visiting this dealership. More

by TSTICCA08 Verified Customer Verified Customer

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The staff was very friendly and courteous. They got me in quickly when I called to say that I had a problem with my truck this week. Thank you trump They got me in quickly when I called to say that I had a problem with my truck this week. Thank you trump More

by audrey.romaker Verified Customer Verified Customer

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Perrysburg Auto Mall is the greatest! I came in with a flat tire. They provided awere able to replace the tire in a matter of hours and provided a ride home for me. They even washed my c I came in with a flat tire. They provided awere able to replace the tire in a matter of hours and provided a ride home for me. They even washed my car!!! I appreciate that. Will recommend them to family and friends. More

by shirlie.canup Verified Customer Verified Customer

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I had a great experience buying my SUV at Perrysburg Auto Mall from start to finish.. Highly recommend stopping in or giving them a call on your next vehicle purchase! Mall from start to finish.. Highly recommend stopping in or giving them a call on your next vehicle purchase! More

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