Matt Darwitt | Page 5

Everyone was very helpful and professional, including the service dept., as I had brought my 2013 Cr-V in for service the month before. This is a great dealership! service dept., as I had brought my 2013 Cr-V in for service the month before. This is a great dealership! More

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Many thanks for my positive purchase experience Many thanks for my positive purchase experience with Brilliance Honda of Crystal Lake. I was in the market for a New HRV, but was looking for Many thanks for my positive purchase experience with Brilliance Honda of Crystal Lake. I was in the market for a New HRV, but was looking for a particularly hard-to-find Trim & Drivetrain. James Keefe came through for me, BIG TIME! He rapidly responded to my initial e-mail inquiry with quotes on what they had in inventory. He also made it clear upfront that although they did not have the particular model that I was looking for in stock, it would likely not be a problem to trade for it with another Dealer. When I inquired further, he was able to quote me a great price before acquiring that vehicle. If there was any downside, it was that he wouldn’t come down from that “rock-bottom” quote. However, his word was true; after negotiating with other dealers in Northeast Illinois, none were willing to come closer than $700 to his initial offer. The process was very clean, painless, and low-pressure. And in this age of COVID, I was able to do virtually everything via e-mail and phone. This was especially important to me as I am an OCD sufferer, and did not want to visit the dealership until a deal was agreed upon. James and his colleagues at Brilliance Honda stuck to our agreed upon price, and when I came in to exchange my check for the keys, the car, and some paperwork, the in-person process took less than an hour. Matt Darwit set me up with the electronics in the car; we got my favorite radio stations programmed and hands-free car phone set up before I drove off the lot. I would highly recommend checking out Brilliance Honda of Crystal Lake if you live anywhere in Northeast Illinois and are in the market for a new Honda. I can’t imagine an experience with less pressure, and if they don’t have the lowest price, they will certainly be close. I couldn’t be happier with my new HRV! Many thanks to James, Matt, and the rest of the team in Crystal Lake! More

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This is my third car with Matt from Brilliance and I couldn’t be happier! Great price with no games made working on my new car enjoyable. couldn’t be happier! Great price with no games made working on my new car enjoyable. More

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The best service I’ve EVER had at a dealership by far. Matt went out of his way to help me out and put me in the perfect car. Definitely recommend this dealership to EVERYONE. Matt went out of his way to help me out and put me in the perfect car. Definitely recommend this dealership to EVERYONE. More

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Yet another great experience at Brilliance Honda I brought my Civic in for service because of a unknown sound I was hearing when I drove at slow speeds. Justin assessed the problem with courtesy, kno I brought my Civic in for service because of a unknown sound I was hearing when I drove at slow speeds. Justin assessed the problem with courtesy, knowledge, and efficiency. This is just another reason why I will always keep getting my cars from Brilliance Crystal Lake. Thank you, Justin and the rest of the service team! More

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Very professional from the first step into the showroom Gary Cotschott was very knowledgeable of his product. He was a pleasuure to meet and to work with. He is very friendly, courtious and helpful. Gary Cotschott was very knowledgeable of his product. He was a pleasuure to meet and to work with. He is very friendly, courtious and helpful. More

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$0 out the door. I was impressed with the whole process. Class act from sales to finance. Never felt any pressure to buy THANK YOU Class act from sales to finance. Never felt any pressure to buy THANK YOU More

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Matt didnt mess around. Gave upfront numbers. Communucated efficiently. Didnt waste my time. It was streamlined and was a pleasure to deal with. Thanks Matt Communucated efficiently. Didnt waste my time. It was streamlined and was a pleasure to deal with. Thanks Matt More

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I had such a wonderful experience buying my car with Matt. He is very patient, friendly, knowledgeable and professional. He made the experience painless. I was so surprised how easy the process was and Matt. He is very patient, friendly, knowledgeable and professional. He made the experience painless. I was so surprised how easy the process was and I’m very thankful that he helped me through the whole thing. I highly recommend brilliance Honda and Matt! More

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Matt was very helpful and took his time explaining things, despite the busy schedule. Didn't feel swindled at all. Would recommend Brilliance to anyone. things, despite the busy schedule. Didn't feel swindled at all. Would recommend Brilliance to anyone. More

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