Matt Hands | Page 2

Used Car Purchase/Cuddles to the entire Team The Used Car Team was passionate about making sure that as a client I was satisfied. Both, the Sales and Finance Department were eager to see that my The Used Car Team was passionate about making sure that as a client I was satisfied. Both, the Sales and Finance Department were eager to see that my interest, concerns were met. What really got my attention was how the finance officer worked really hard to keep within budget, with the addition of the piece of mind of not having to worry about repairs for "3 yrs. or 36,000 miles). I appreciate the personal touch. Thanks to the entire Team. Best regards, Roderick More

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Excellent service! A few months ago we bought our 4 runner from Matthew Hands! He made us feel so comfortable and answered any questions we had! A week ago we decided to A few months ago we bought our 4 runner from Matthew Hands! He made us feel so comfortable and answered any questions we had! A week ago we decided to trade in a smaller vehicle and upgrade to a new truck. Again Matt was our salesman. We felt so happy with our first interaction with Matt we wanted him to be apart of our next purchase! Thank you Matt! We also want to thank Regina with finance for welcoming us with open arms. Regina truly loves her job and it shows in her work! I would recommend Matt and Regina for anyone who wants to purchase a vehicle through Toyota in Westminster!! Thank you both! The Morleys More

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Tony has chosen the wrong profession I bought a 2012 Sienna at this dealer and now am in the process of purchasing a used car. I dealt all deal texting back with Matt, who was helpful. We I bought a 2012 Sienna at this dealer and now am in the process of purchasing a used car. I dealt all deal texting back with Matt, who was helpful. We finally arrived at a final cost and my husband and I arrived for a test drive. We were shuffled to a second person Roberto who contradicted what Matt had told us. He told us Toyota doesn't certify anymore. Finally Tony the service manager came out and told us Matt had given us a typo and the cost was not 11,200.00. So the best deal he could give was 12,200.00. He was extremely unprofessional. He said we came in thinking we were getting a 'steal'. I said actually I was negotiating what I felt was a fair price based on Kelly blue book values,etc. he handed the quote to one of his salesman and said put this deal in the shredder and basically dismissed us. I can promise that I will NEVER buy from this dealership again nor will I ever service my van there. I have never been treated with such disrespect. I live and work in this community as I am sure these people do as well. I am sure our paths will cross paths. Bad service Toyota. Shame on you. I will go back to Honda. More

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Special Attention Matt was polite, informative, courteous, accommodating and he helped me buy an amazing ore-owned Ford Escape at a great price. The experience was quic Matt was polite, informative, courteous, accommodating and he helped me buy an amazing ore-owned Ford Escape at a great price. The experience was quick and thorough. I would recommend Koons to anyone. More

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I will be going back My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy wit My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy with our initial experience because the wait for the vehicle was very long. Once we got, home we realized that there was only one key for the SUV and we weren't given the code for the keyless entry. The change oil light was left on and the wiper blades were falling apart. After talking to the head of customer service she assured me that the matter would be resolved. All of the problems were fixed in a timely manner and were free of charge. Initially I said that we would not be returning, but because the dealership acknowledged their mistakes and took the time to resolve them, I will definitely be returning. More

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I wanted to let you know what a great experience we had due to Craig Taylor in sales. We bought a used Subaru for our son for Christmas. Craig was not our salesman but when we had problems or questions h due to Craig Taylor in sales. We bought a used Subaru for our son for Christmas. Craig was not our salesman but when we had problems or questions he was responsive to us and so helpful. I don’t know if your salespeople work on commission or not but he is deserving of something for his service above and beyond. We will look to Craig and Koons when I am ready for the next car! Thanks, Chris and Erika Donovan (and our son Jake who loves his Subaru) More

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I had a great experience buying my first car from this dealership. They gave me a great price on my 2006 Acura TL and gave me an excellent trade in price on my grandmother's Mercury I was given to trade. dealership. They gave me a great price on my 2006 Acura TL and gave me an excellent trade in price on my grandmother's Mercury I was given to trade. Matt was friendly and accommodating through the purchase, and after conferring with the used car manager, was able to bring the "Wow" price down to KBB (Good) Private Party (which is what you shoot for when buying a used car). The dealership also fixed a scratch for me (the work was included in the price) and did a nice job with the work. I would definitely recommend buying a used car from Koons. More

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Matt was fantastic! It was a pleasure working with him. He was extremely friendly, knowledgeable, professional and customer focused. The transaction was extremely easy and I was in and out in no time. I He was extremely friendly, knowledgeable, professional and customer focused. The transaction was extremely easy and I was in and out in no time. I would definitely recommend Matt and Koons Toyota Scion. More

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