Matt Haynie | Page 38

Professional not pushy Nice staff and waiting room. Starbucks helps too. Nice atmosphere to wait for my car. Service performed in said time. Nice to get a wash and vacuum Nice staff and waiting room. Starbucks helps too. Nice atmosphere to wait for my car. Service performed in said time. Nice to get a wash and vacuum More

by Bag Lady Verified Customer Verified Customer

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Always the best. Always polite and quick service. That is why I never think of going to anyone else. The dealer has everything needed to keep my car running at it's Always polite and quick service. That is why I never think of going to anyone else. The dealer has everything needed to keep my car running at it's best. More

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Always great customer service! We purchased our car in October 2017. Within a week we were rear ended (yikes!) but Luther took care of everything with the repair. An oil change an We purchased our car in October 2017. Within a week we were rear ended (yikes!) but Luther took care of everything with the repair. An oil change and the 15,000 mile services were easy breezy as well. Luther really does give great customer care! More

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Services We brought our car in for the scheduled oil change and were out in less than an hour. The experience is always very pleasant. Thank you! We brought our car in for the scheduled oil change and were out in less than an hour. The experience is always very pleasant. Thank you! More

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Long wait Wait to long for oil change and when i asked if they done the said yes but was still working on it. Over 1 and half hr just for standard oil change. Wait to long for oil change and when i asked if they done the said yes but was still working on it. Over 1 and half hr just for standard oil change. Then did even review my file. Just try selling me stuff for my veracruz. I don't recomend them at all. More

by kirsch21 Verified Customer Verified Customer

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No invoice or info on the repaint of the hood was done I would expect someone to know what exactly was done to my car. None of the service advisors had any information as to how the the painting issue was I would expect someone to know what exactly was done to my car. None of the service advisors had any information as to how the the painting issue was resolved - spots only, the whole hood redone, ....? More

by SBURESH Verified Customer Verified Customer

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Its OK I wish the service adviser Matthew Haynie would have been more friendlier, care more and give more precise updates. When has been asked a question, he I wish the service adviser Matthew Haynie would have been more friendlier, care more and give more precise updates. When has been asked a question, he just simply didn't know an answer or simply didn't want to answer it. When he he texted me with an update to tell me what is wrong with my vehicle he didn't even mention the second issue or give an update to that, even though there was 2 issues on the ticket from the beginning. (The car was turned in with 2 issues)I had to call him and ask him about. Just in general this service advisor is not friendly and doesn't se?m to care much about customers! If you want real help and good relationship with your advisor, I'd talk to Dave B, he would give you a superior service and a smile!!! More

by Sonata16 Verified Customer Verified Customer

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The work was done before my actual appointment time. Excellent service - I called Friday afternoon and they got me an apt for Saturday am and I dropped off Friday night and it was ready before I even wok Excellent service - I called Friday afternoon and they got me an apt for Saturday am and I dropped off Friday night and it was ready before I even woke up on Saturday am - that's good service. More

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AC replacement They were the most affordable in town for replacing my AC (I called several places beforehand). I was initially told it would take a few hours for the They were the most affordable in town for replacing my AC (I called several places beforehand). I was initially told it would take a few hours for the replacement but to my surprise I was in and out in an hour. They make sure to keep you in the loop on what's going on. Overall they're very friendly and very helpful. More

by Megan C Verified Customer Verified Customer

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Good service Everyone helpful and friendly. Always comfortable coming in. They never talk down to you. This is the only place I will go for service on my Tucson. Everyone helpful and friendly. Always comfortable coming in. They never talk down to you. This is the only place I will go for service on my Tucson. Highly recommend this dealership. More

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