Matt Haynie | Page 39

Engine died , fell under recall Amazing ! This car was my first big boy purchase and they helped me get everything I needed and more for a very very reasonable price !! Amazing ! This car was my first big boy purchase and they helped me get everything I needed and more for a very very reasonable price !! More

by PappaBeni Verified Customer Verified Customer

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Auto repair Excellent job on repair work no problem any time nice waiting area for customers thanks For the great service thanks for the rental vehicle great ca Excellent job on repair work no problem any time nice waiting area for customers thanks For the great service thanks for the rental vehicle great car More

by lito9999 Verified Customer Verified Customer

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Polite, responsive, thorough. After researching the available Hyundai dealership service centers in the Twin Cities, we made the decision to go to Luther Bloomington Hyundai. We're After researching the available Hyundai dealership service centers in the Twin Cities, we made the decision to go to Luther Bloomington Hyundai. We're very satisfied with our choice. The service advisor staff are polite, responsive, and showed genuine interest in our vehicle concerns. During the repair process they were responsive to our inquiries and provided detailed information whenever we asked for it. We were in a unique position of not needing the vehicle for transportation, so we were able to leave it with the service department for as long as they needed to affect repairs and to identify any additional issues which needed attention. During that time, they kept us informed without us having to contact them for updates. From a customer service standpoint, I would rate the service department 5 our of 5 🌟 Stars. Additionally, the salespeople were also very kind and helpful whenever we were in the dealership. The customer waiting area (although we spent little time there) was bright, comfortable, and had a great beverage selection, including an array of Starbucks coffees. Our service advisor Matt gets a special recognition for his professionalism, as does the Service Manager Carleen for her obvious commitment to professional, personable customer relations. Luther Bloomington Hyundai made a concerted effort to treat us well and earn our future business. They succeeded. More

by Barry Wymore Verified Customer Verified Customer

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Great Service Timely service has kept my 2005 Sonata running smoothly. The service department has always been efficient and work performed with total satisfaction. Timely service has kept my 2005 Sonata running smoothly. The service department has always been efficient and work performed with total satisfaction. I would return to Bloomington Hyundai for a new vehicle but at my age (84) it would appear that the car will outlast me. More

by HAMPTON.JH Verified Customer Verified Customer

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Great and timely service They got my vehicle in at the promised time and finished ten minutes sooner than what they had estimated. The staff is friendly and courteous and I wo They got my vehicle in at the promised time and finished ten minutes sooner than what they had estimated. The staff is friendly and courteous and I would recommend them for service. More

by Jeff Verified Customer Verified Customer

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so easy to work with! clear communication from the start. anytime there were any issues that came up during my service—burnt lightbulb discovered, worn brake pads—it was co clear communication from the start. anytime there were any issues that came up during my service—burnt lightbulb discovered, worn brake pads—it was communicated to me and asked if i would like the service team to fix it. also, free wifi, snacks, and coffee while i wait! More

by molly.novotney Verified Customer Verified Customer

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Not the greatest When I got there I was there for way longer than they had said. I waited and then was finally told that my tires were worn and that they all needed to When I got there I was there for way longer than they had said. I waited and then was finally told that my tires were worn and that they all needed to be replaced that day and that it could be very bad for my car if I did not. I knew I had bought a warranty to replace everything including my tires but the man who had helped me told me there was no such warranty. I was frustrated so went home and looked at the paperwork only to realize that I did have a warranty that would’ve replaced the tires. The guy working with me was not very friendly and talked to me in a way that seemed somewhat demeaning. My father then called and asked for them to look up the warranty to which they responded immediately. He wanted to get some numbers and dates set up for when I could come in next so they took down his number and said they would call him back within the day. We still have yet to receive a call back. My visit was last Tuesday. Easy to say that I will not be returning to this dealership again. More

by srolson Verified Customer Verified Customer

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Great Very polite and customer focused! Good updates and had accurate estimates for when the work would be done. Only did work necessary and didn’t try to Very polite and customer focused! Good updates and had accurate estimates for when the work would be done. Only did work necessary and didn’t try to up sell. More

by craig.arneson Verified Customer Verified Customer

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Some staff were helpful but no issues fairly resolved Matt was super helpful, the rest of the staff were all saying different things. I drove home a broken car after 2 months of waiting. Matt was super helpful, the rest of the staff were all saying different things. I drove home a broken car after 2 months of waiting. More

by EmOlson49 Verified Customer Verified Customer

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Buying experience was fine. Service, look elsewhere. Although you pay a premium assuming higher quality service, I've lost trust and confidence in their ability to deliver consistent results. After 5 yea Although you pay a premium assuming higher quality service, I've lost trust and confidence in their ability to deliver consistent results. After 5 years, I'm going elsewhere. I mistakenly assumed Luther dealerships would have similar service levels after having over 10 years of solid service at one of their Honda locations. Clearly I was wrong. It is one thing to make a mistake. It happens. But to cast it off as a misunderstanding, ask the customer to return a second time to make things right and then turn around and try to charge that customer full price for their process breakdown while never really owning up to their errors is unacceptable. An opportunity to make things right and improve their standard work was squandered. Trying to squeeze another $84 out of this incident will end up costing them $100's if not $1,000's more in lost service opportunities and $10,000's in future vehicle sales. Too bad, really. The buying experience was solid. More

by bjp87 Verified Customer Verified Customer

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