Matt Haynie | Page 41

Lease I did a trade in lease got a good deal. I checked in for a oil change, go to see my sale person and have him see what my options are. I drive out with I did a trade in lease got a good deal. I checked in for a oil change, go to see my sale person and have him see what my options are. I drive out with a 2018 Hyundai Santa FE. More

by MAHENDRAPERSAUD7 Verified Customer Verified Customer

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Listened to me Matt not only took care of what I came in for [oil change and sensor recall], he also checked out a question about my seat belt. Also, I originally wa Matt not only took care of what I came in for [oil change and sensor recall], he also checked out a question about my seat belt. Also, I originally was told the service would take 90 minutes and it was done in 60! Thank you! More

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Another world-class service visit My new 2019 Kona had a few scratches on it, and my Sales Person arranged to have them fixed. The entire team worked around my schedule, I was able to My new 2019 Kona had a few scratches on it, and my Sales Person arranged to have them fixed. The entire team worked around my schedule, I was able top bring it in when the service center opened, and picked it up right before closing. The job done to get rid of them is perfect. I totally love my new Kona! Many thanks to all involved including the paint team. Outstanding service by all! More

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4 visits in less than 3 weeks Had I submitted a review after the first two visits I would have given rave reviews. The staff was very friendly and helpful and just a pleasure to wo Had I submitted a review after the first two visits I would have given rave reviews. The staff was very friendly and helpful and just a pleasure to work with. Then my check engine light came on a few days after I left. This has never happened in the 2+ years I have owned the car. My car is still under warranty. I called the shop right away and they asked if the car was still driving fine. It was, so they told me to make an appointment. The next available appointment was 5 days from then. They also asked me on the phone if the engine light came on after I filled up with gas. I said no and they did not elaborate. The five days until the appointment I did not fill up with gas because of this comment. When I get to my appointment, I was told they could not test the car since there wasn’t enough gas. I was never told about a minimum or maximum amount of gas needed in the car. I was told to come back after I filled up with gas and the light came back on. A few days later and these requirements occurred, I went back to the shop. An hour later, I was told the test didn’t show anything was wrong, they turned off the light, and I was able to go on my merry way. I have wasted a lot of time and patience traveling to and from the shop. It is an hour drive both ways for travel. I will not be returning to this shop after my warranty expires. I will not buy another car from Luther. I will not recommend Luther to friends or family. More

by nick.stilson Verified Customer Verified Customer

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Great customer service! Had a dashboard warning light but could not get my car in for 4 days. Had a problem and couldn't drive my car on day 3. The dealer could not get me a Had a dashboard warning light but could not get my car in for 4 days. Had a problem and couldn't drive my car on day 3. The dealer could not get me a rental car but shuttled me to work and back. Good communication about the status of my car. Charges were negated when it was felt it might have been related to other work. I am very impressed and reminded why going to the dealer is the preferred option for car issues. More

by leinelover Verified Customer Verified Customer

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New tires Spectacular service. Timely, considerate, quality check in, clean facility. Always love bringing my car here because they all do good work and service Spectacular service. Timely, considerate, quality check in, clean facility. Always love bringing my car here because they all do good work and service department top-notch. More

by DEREKALLEN1012 Verified Customer Verified Customer

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Service I was disappointed because an oil change took 1:50 minutes. Normally, I’m in an out. Also, the price for the oil change was really high. Elsewhere I was disappointed because an oil change took 1:50 minutes. Normally, I’m in an out. Also, the price for the oil change was really high. Elsewhere I can get an oil change for $21. More

by attorneyler_00@yahoo.com Verified Customer Verified Customer

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Service visit I needed an oil change and a tire rotation after a tough winter of driving. Everything was done quickly and professionally. With a complimentary car I needed an oil change and a tire rotation after a tough winter of driving. Everything was done quickly and professionally. With a complimentary car wash I almost didn’t recognize my car when I picked it up. More

by mdzank Verified Customer Verified Customer

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Great service at an affordable price I normally take my car to Jiffy lube for an oil change but decided to take it to the dealer instead. I appreciate the fact that I walked across the ro I normally take my car to Jiffy lube for an oil change but decided to take it to the dealer instead. I appreciate the fact that I walked across the road to have lunch while waiting for my car to finish and received a text when it was done. The wash that they did on the car made it look brand new again. To boot what jiffy lube normally charges me 90+ dollars for was done at half the price. I’ll be bringing my car back in there more often. More

by Falcon163 Verified Customer Verified Customer

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Friendly staff. Efficient service. Completed sooner than expected. Excellent job. I had just enough time to catch up on the news, my emails, and enjoy a cup of coffee. Completed sooner than expected. Excellent job. I had just enough time to catch up on the news, my emails, and enjoy a cup of coffee. More

by roberts.julia40 Verified Customer Verified Customer

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