Matt Haynie | Page 40

Always helpful and quick on repairs I came in for a light bulb replacement that required engine part removal. They tried to do it without removing these parts but couldn't. At least th I came in for a light bulb replacement that required engine part removal. They tried to do it without removing these parts but couldn't. At least they tried!!!! This was for our elantra. I was (2 days later) browsing used SUV's on the web site....Giovanni called me. I told him my wish list in a car, all my very specific needs, and he found our car in minutes. We came in to look and talk and he and Chad worked very hard to make it possible! We drove our "new" 2017 Santa Fe home that day. We are thrilled!!! More

by TIMAUNE Verified Customer Verified Customer

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Always Customer Focused! The few times I have gone into the service center, the staff is always so friendly and helpful! They take the time to explain the service and thorough The few times I have gone into the service center, the staff is always so friendly and helpful! They take the time to explain the service and thoroughly answer any questions that I may have. It seems like they truly care about you. More

by TORIACHELL6 Verified Customer Verified Customer

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Exceptional Very fast service, the maintenance and recall work was finished much than I anticipated. Staff was extremely pleasant and helped me get checked in and Very fast service, the maintenance and recall work was finished much than I anticipated. Staff was extremely pleasant and helped me get checked in and back out on the road as soon as possible. I don’t remember the names of the service personnel, so I do apologize for that More

by BOGGESSTONY Verified Customer Verified Customer

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Service department was great Everything was done as promised on time I paid a fair price and was thankful for the car wash .the staff was very easy to work with Everything was done as promised on time I paid a fair price and was thankful for the car wash .the staff was very easy to work with More

by JEFFb Verified Customer Verified Customer

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Punctual! I was greeted immediately and given great service! I really liked that he wasn't pushy and let me know that the rental would be submitted to be covere I was greeted immediately and given great service! I really liked that he wasn't pushy and let me know that the rental would be submitted to be covered due to the recall. More

by MARK@MCKANE.BIZ Verified Customer Verified Customer

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Excellent Service Carleen & her team were excellent in their service and responded to my inquiries very competently. I especially liked the transparency they afforded m Carleen & her team were excellent in their service and responded to my inquiries very competently. I especially liked the transparency they afforded me in handling my service needs. Superb job- Abdul Abdullahi More

by Abdul Verified Customer Verified Customer

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Excellent experience I received a notice on my navigation screen that I was due for service and I was in the area, which is some distance from my home. I was in the area f I received a notice on my navigation screen that I was due for service and I was in the area, which is some distance from my home. I was in the area for another reason, but I stopped to see if I could make an appointment. They asked if I could do it now. I could, and about an hour later my car was ready for me to return on my trip home. I have always had excellent service at Luther Bloomington Hyundai, and I was delighted that they were accommodating to my timing needs as well. They are well worth the extra distance I drive. More

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Recall, oil change and seat tear estimate This is a great service center and I don’t really have any complaints but rather a couple suggestions. I had to drop and pick up my car outside of ser This is a great service center and I don’t really have any complaints but rather a couple suggestions. I had to drop and pick up my car outside of service hours. When I picked up my car, it was outside and not locked. If you are leaving a customers car outside you should have it locked, especially outside of service hours. My suggestion would be to find a way to train those in the office how to process a coupon when the service center is closed. Your location sent me a book of coupons and I couldn’t use any of them because the office staff was not trained on this. Really wish I could have used my oil change coupon. To help better the customer experience, I would recommend these two things. More

by Reinx030 Verified Customer Verified Customer

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Always great service I have had service at this dealership for years and the staff is always great -- everything is explained well and the service is the best. Will conti I have had service at this dealership for years and the staff is always great -- everything is explained well and the service is the best. Will continue to be a customer for many more years. More

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I feel ripped off I spent a lot money on an extended warranty and go in there for a horn that doesn’t work among other issues. The service guy says it should be covered I spent a lot money on an extended warranty and go in there for a horn that doesn’t work among other issues. The service guy says it should be covered under the warranty since it seems to be an electrical issue. All it was was a broken fuse which isn’t covered under warranty (rip off) and they tried to charge me over $200! I did get the service manager to cut the $160 diagnosis fee in half because she admitted that she only needed the technician for a half hour ($80) and not the full hour. I still don’t believe that it takes a half hour to figure out a fuse is broken. So $127 later, my horn works again. I feel ripped off. More

by christina.tidrick Verified Customer Verified Customer

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