Matt Johnson
Matt Johnson at Del Toyota

Matt Johnson | Page 4

Service Manager

Del Toyota

2945 E Lincoln Hwy
Thorndale, PA 19372

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4.5
328 Reviews
4.5

328 Reviews

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328 Reviews of Matt Johnson

December 19, 2025

Dealership Rating
Employee Rating

Great service department very accommodating with appointments and timely service reminders also great waiting area More

by llljay12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2025

Del Toyota responded

Thank you for your review! We are pleased to hear you had a great experience with our service department at Del Toyota. It's our goal to provide timely service and a comfortable waiting area for our valued customers. We look forward to welcoming you back for your next appointment! Sincerely, Del Toyota Team

December 14, 2025

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Great place to buy a car and have it serviced! #1 Toyota Dealer in the area! More

by George H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2025

Del Toyota responded

Thank you for your wonderful review, George! We truly appreciate your kind words about Del Toyota and are thrilled to hear that you found us to be the #1 Toyota dealer in the area. We look forward to serving you again in the future! Sincerely, Del Toyota Team

December 07, 2025

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Employee Rating

Dell Toyota is in my opinion the best Toyota dealership in the area by far. From sales, to finance, to service Dell is very professional, detail oriented, and focused on the customer. See John Norris in Sa More

by Mike C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 07, 2025

Del Toyota responded

Thank you for your fantastic review, Mike! We're delighted to hear that you had such a positive experience with Del Toyota, from sales to service. It's great to know that John made a great impression on you during your buying experience. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Del Toyota Team

December 05, 2025

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Associates were very helpful service covered the 20,000 service Would recommend this dealer for service More

by JJK.6324
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Service Communication
Recommend Dealer
Yes
Dec 06, 2025

Del Toyota responded

Thank you for your wonderful review! We appreciate your kind words about our associates and are thrilled to hear that you found our service helpful for your 20,000-mile service. Your recommendation means a lot to us. We look forward to seeing you again at Del Toyota for your future service needs! Sincerely, Del Toyota Team

December 03, 2025

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Great service. The communication from the service department was great and informative. The price of labor and service is a bit high. More

by FEDORENKOM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Del Toyota responded

Thank you for your feedback! It's great to hear that you received great service and found the communication from our service department informative. We appreciate your input regarding the pricing and will take it into consideration as we strive to provide the best experience possible. We hope to see you again at Del Toyota! Sincerely, Del Toyota Team

November 28, 2025

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I took my truck for a 30K miles service maintenance, I waited in the waiting room . It did not take a long time for them to complete. Everything was done as promised. Service was excellent. More

by arnelc
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Del Toyota responded

Thank you for your review, Arnel! We appreciate you choosing Del Toyota for your truck's 30K miles service maintenance. We're glad to hear that everything was completed as promised and that you had an excellent experience. We look forward to seeing you again for your next service. Sincerely, Del Toyota Team

November 28, 2025

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Employee Rating

Excellent service installing my new mud guards and only waited 40 minutes. Definitely will return when necessary. More

by rkjurgan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience at Del Toyota with the installation of your new mud guards. We appreciate your feedback and look forward to serving you again in the future. Safe driving! Sincerely, Del Toyota Team

November 23, 2025

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Employee Rating

I brought my car in to deal with two recalls and I made the mistake of asking service to test my vehicle for a noise while it was there. I was charged a diagnostic fee but the vehicle was never road teste More

by SPUCCINO
Service Communication
Recommend Dealer
No
Nov 24, 2025

Del Toyota responded

Thank you for sharing your feedback. I’m sorry to hear about your experience and want to clarify a few important points. In the video we sent, our Toyota Certified Technician explained that the front control arm bushings were not a state inspection item yet, but they were starting to tear. He also noted that the rear trailing arm bushings were beginning to separate from the housing. While neither was listed as a current inspection failure, bushings in this condition can lead to alignment issues, uneven tire wear, and eventual failure — and they are commonly overlooked by many mechanics. The technician also stated in the video that he had not performed the road test yet because he wanted the vehicle to fully warm up first, and that he would update you once he completed it. To accurately pinpoint the noise you mentioned, additional diagnosis — including possible component removal — would still be needed. Your recalls were completed, and we’d be happy to review everything with you again — including the video — and even have you come in so we can show you the vehicle on the lift in person. Please feel free to reach out so we can help resolve any remaining concerns. Sincerely, Del Toyota Team

November 17, 2025

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Employee Rating

Terrible experience. Put stickers on my car and removed my license plate cover/threw it away. Service team was rude and unhelpful. When I told the guy delivering my car More

by mcdades6119
Service Price Transparency
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Service Communication
Recommend Dealer
No
Nov 17, 2025

Del Toyota responded

Thank you for sharing your experience with us. We understand how frustrating it can be to feel disrespected and dismissed, and we appreciate your feedback. We take concerns about our service very seriously and strive to maintain high standards. Please feel free to reach out to us at Del Toyota directly so we can discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team

November 17, 2025

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Employee Rating

The service manager was difficult to work with. He was not willing to do a price match for tires. My experience with him is below industry standard. I will take the car to another dealership. More

by dsvessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 17, 2025

Del Toyota responded

Thank you for sharing your experience with us. We understand your concerns regarding the service manager and the pricing for the tires. Your feedback is valuable, and we appreciate you taking the time to express it. We encourage you to reach out to us directly at Del Toyota to discuss this further, as we strive to meet the expectations of all our customers. Thank you for your input, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team

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