Matt Johnson | Page 4

Del Toyota responded

Thank you for your feedback! It's great to hear that you received great service and found the communication from our service department informative. We appreciate your input regarding the pricing and will take it into consideration as we strive to provide the best experience possible. We hope to see you again at Del Toyota! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review, Arnel! We appreciate you choosing Del Toyota for your truck's 30K miles service maintenance. We're glad to hear that everything was completed as promised and that you had an excellent experience. We look forward to seeing you again for your next service. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience at Del Toyota with the installation of your new mud guards. We appreciate your feedback and look forward to serving you again in the future. Safe driving! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your feedback. I’m sorry to hear about your experience and want to clarify a few important points. In the video we sent, our Toyota Certified Technician explained that the front control arm bushings were not a state inspection item yet, but they were starting to tear. He also noted that the rear trailing arm bushings were beginning to separate from the housing. While neither was listed as a current inspection failure, bushings in this condition can lead to alignment issues, uneven tire wear, and eventual failure — and they are commonly overlooked by many mechanics. The technician also stated in the video that he had not performed the road test yet because he wanted the vehicle to fully warm up first, and that he would update you once he completed it. To accurately pinpoint the noise you mentioned, additional diagnosis — including possible component removal — would still be needed. Your recalls were completed, and we’d be happy to review everything with you again — including the video — and even have you come in so we can show you the vehicle on the lift in person. Please feel free to reach out so we can help resolve any remaining concerns. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience with us. We understand how frustrating it can be to feel disrespected and dismissed, and we appreciate your feedback. We take concerns about our service very seriously and strive to maintain high standards. Please feel free to reach out to us at Del Toyota directly so we can discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience with us. We understand your concerns regarding the service manager and the pricing for the tires. Your feedback is valuable, and we appreciate you taking the time to express it. We encourage you to reach out to us directly at Del Toyota to discuss this further, as we strive to meet the expectations of all our customers. Thank you for your input, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team

Del Toyota responded

Thank you, Michael! We are thrilled to hear that our team at Del Toyota was able to assist you in a time of need by cleaning your car and helping you find your lost key. Your kind words mean a lot to us. We look forward to welcoming you back next time! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, Geoff! We're thrilled to hear that you’ve had great experiences with both our sales and service teams at Del Toyota. Your loyalty means a lot to us, and we look forward to assisting you with your future vehicle needs. Please visit us again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, Carol! We’re thrilled to hear that Mike and the rest of our team at Del Toyota provided you with such a positive experience. We appreciate your kind words and hope to see you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for taking the time to share this feedback. I’m very sorry to hear that you’ve been experiencing tire concerns after your 15,000-mile service — that’s absolutely not the experience we aim to provide. We want to make this right as quickly as possible. I’d appreciate the opportunity to speak with you so we can take a closer look and get your vehicle back to normal. When you have a moment, please contact me directly at (610) 383-6200 and ask for Matt, We look forward to helping resolve this for you. Matt Johnson Service Director