Matt Johnson | Page 4

Del Toyota responded

Thank you for sharing your feedback. I’m sorry to hear about your experience and want to clarify a few important points. In the video we sent, our Toyota Certified Technician explained that the front control arm bushings were not a state inspection item yet, but they were starting to tear. He also noted that the rear trailing arm bushings were beginning to separate from the housing. While neither was listed as a current inspection failure, bushings in this condition can lead to alignment issues, uneven tire wear, and eventual failure — and they are commonly overlooked by many mechanics. The technician also stated in the video that he had not performed the road test yet because he wanted the vehicle to fully warm up first, and that he would update you once he completed it. To accurately pinpoint the noise you mentioned, additional diagnosis — including possible component removal — would still be needed. Your recalls were completed, and we’d be happy to review everything with you again — including the video — and even have you come in so we can show you the vehicle on the lift in person. Please feel free to reach out so we can help resolve any remaining concerns. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience with us. We understand how frustrating it can be to feel disrespected and dismissed, and we appreciate your feedback. We take concerns about our service very seriously and strive to maintain high standards. Please feel free to reach out to us at Del Toyota directly so we can discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience with us. We understand your concerns regarding the service manager and the pricing for the tires. Your feedback is valuable, and we appreciate you taking the time to express it. We encourage you to reach out to us directly at Del Toyota to discuss this further, as we strive to meet the expectations of all our customers. Thank you for your input, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team

Del Toyota responded

Thank you, Michael! We are thrilled to hear that our team at Del Toyota was able to assist you in a time of need by cleaning your car and helping you find your lost key. Your kind words mean a lot to us. We look forward to welcoming you back next time! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, Geoff! We're thrilled to hear that you’ve had great experiences with both our sales and service teams at Del Toyota. Your loyalty means a lot to us, and we look forward to assisting you with your future vehicle needs. Please visit us again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, Carol! We’re thrilled to hear that Mike and the rest of our team at Del Toyota provided you with such a positive experience. We appreciate your kind words and hope to see you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for taking the time to share this feedback. I’m very sorry to hear that you’ve been experiencing tire concerns after your 15,000-mile service — that’s absolutely not the experience we aim to provide. We want to make this right as quickly as possible. I’d appreciate the opportunity to speak with you so we can take a closer look and get your vehicle back to normal. When you have a moment, please contact me directly at (610) 383-6200 and ask for Matt, We look forward to helping resolve this for you. Matt Johnson Service Director

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you found our service fast, efficient, and thorough during your 20,000-mile check-up. At Del Toyota, we take pride in our attention to detail and strive to provide the best care for your vehicle. We look forward to seeing you again for your next service! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We're glad to hear that Shawn provided you with great service and took good care of your needs. At Del Toyota, we strive to ensure our customers have a fantastic experience. We look forward to seeing you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Del Toyota’s service department. Our team works hard to provide a clean and efficient environment without the pressure of sales. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Del Toyota Team