Matt Kiscellus

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More

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Just bought my 2021 Jeep Grand Cherokee L from Russ Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me g Darrow Kia of Wauwatosa Alyssa was amazing would gladly say I had an amazing car buying experience from begging to end. Thank Alyssa for helping me get my new car. More

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Don’t have much to say I didn’t have a great experience the team is great tho… the team is great tho… More

by BARRONMYKOL Verified Customer Verified Customer

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I will never ever buy another vehicle from Russ Darrow kia of wauwatosa ever again. I've been dealing with this dealership. Ever since 2013 I would buy a vehicle every 2 to 3 years. I spent at least $300, kia of wauwatosa ever again. I've been dealing with this dealership. Ever since 2013 I would buy a vehicle every 2 to 3 years. I spent at least $300,000 at this dealership, and I, raised my voice just a little bit. And, the GEM Matt kullowski, called the police on me and completely humiliated me in front of everyone. I think he needs to be fired.. More

by ALMAPAYNE4966 Verified Customer Verified Customer

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I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate. More

by GREGGL69 Verified Customer Verified Customer

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Russ Darrow was an amazing experience in the time of need . Thank you for your help need . Thank you for your help More

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Great customer service. Excellent attention to detail from start to finish. Should Absolutly shop here again. Excellent attention to detail from start to finish. Should Absolutly shop here again. More

by DUSTIN.LECLAIRE Verified Customer Verified Customer

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My wife and I were shopping for a car and saw one on the internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtai internet from Russ Darrow Kia in Wauwatosa that interested us. My wife contacted the dealer to confirm the availability of the vehicle, and we obtained the VIN number in order to conduct our research prior to our visit. We arrived at the dealership on Sat., 1/6/25, to test drive the vehicle. During our assessment, we observed several minor issues, including the check engine light being illuminated, many visible scratches on the exterior, and it missing essential components for changing a tire. It is important to mention that when we spoke to the salesman, Sherman, on the phone the price of the vehicle was "X" amount. On our drive to the dealership the price had increased roughly $200 due to "live market pricing", which we understood. Once discussions began we had asked about any wiggle room with the price to which Sherman responded with "no". Once we mentioned the price difference Sherman agreed that he would honor the lesser of the two. The price of the car the dealer was seeking, even if in immaculate condition, was still more then KBB estimated value was. If a negotiation was not feasible, we respectfully informed Sherman that we wished to avoid wasting his time or ours. Sherman asked us to wait and left us. After quite some time he returned with the GM, Matt Kiscellus. This champ is the reason I'm even wasting my time writing this review. He sits down places a piece of paper in front of us and says "Here's how everything would break down." I reiterated that we did not feel the vehicle was worth the asking price after our observations. Not to mention the price on the paper Matt presented us was more then the higher of the two prices we initially spoke about with Sherman. Matt IMMEDIATELY cops an attitude towards us asking verbatim, why we "even came in to test drive it if you thought it was too much?" I was completely caught off guard at his demeanor and rudeness, and was at a loss for words for a second. I could not believe the way he was speaking to us... His customers! He continued, exclaiming very snotty like that they do not negotiate, and again made a comment relating to why we even came in to the dealership today. I am very sorry but everything about car buying is negotiating!!! If I am wrong about this please, anyone not involved with this dealership correct me and let me know. To scold someone, which hands down is exactly what Matt did to my wife and I, the way he did was completely out of line and absolutely inappropriate! I can not express enough how cordial my wife and I were this entire time. My wife and I have extensive experience in customer service, where we have consistently demonstrated politeness and courtesy towards others. We understand the importance of maintaining professionalism and know what behaviors are appropriate in various situations. I do not believe the saying "the customer is always right." I am a realist. Even if either of us were remotely crude towards anyone at that dealership, which we were not, the way Matt spoke to us would still not be appropriate. If he was a GM at one of my companies, and believes it's appropriate speaking to others like this, whether a customer or employee, he would be standing in the unemployment line with out question. Now I know how this works. He will most likely see this at some point, turn the tables, and claim that my wife or I were some how rude to him or Sherman and it's going to be a he said, she said game. In my experience the employee's story always contradicts what the customer says because the employee is scared that ramifications may result from his/her boss. I have seen and heard it a thousand times. Please note that I am not seeking any sort of compensation of any sort from this review so I have no reason to lie of embellish the truth. More then anything I want to warn the owners and future customers on what to look forward to when dealing with Russ Darrow. More

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