Matt Milligan | Page 7

Everyone was really great at service center. Only place from now on that I will take my vehicle Only place from now on that I will take my vehicle More

by keykelly662 Verified Customer Verified Customer

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I was frustrated to have to bring my jeep back for the second time but the dealership absorbed some of the cost and I was satisfied. second time but the dealership absorbed some of the cost and I was satisfied. More

by maryricciardi99 Verified Customer Verified Customer

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Great service as always. I rated sales and management low as I did not deal with them. I rated sales and management low as I did not deal with them. More

by davebur1955 Verified Customer Verified Customer

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The Ross Downing Service Team has been great. Brandy is very personable, and gets me into the system without delay. The technical work has been excellent, with no problems. I plan to have serv Brandy is very personable, and gets me into the system without delay. The technical work has been excellent, with no problems. I plan to have service here for many years to come. Thanks to all at Ross Downing who put in the efforts to keep my 3500 truck in perfect shape. More

by Terry Livingston Verified Customer Verified Customer

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I wasn't looking for a car but they made me a terrific deal so I couldn't turn down. John was great! deal so I couldn't turn down. John was great! More

by keykelly662 Verified Customer Verified Customer

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Great salesperson very helpful and welling to make us happy and very committed to our satisfaction happy and very committed to our satisfaction More

by jas2gre Verified Customer Verified Customer

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The sales team was great to deal with. always happy to help with any concerns. always happy to help with any concerns. More

by Skipper.lizzy Verified Customer Verified Customer

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This was the first time at the dealership. We were given attention from the time we arrived until we completed our purchase. Our salesman was great. He was very knowledgeable of the process an We were given attention from the time we arrived until we completed our purchase. Our salesman was great. He was very knowledgeable of the process and made us aware of the features on the DurangoLook forward to seeing everyone when we come in for maintenance checkups. Good Job Mobile Encore and to Dillon our salesman. More

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Have had no issues getting service done at a reasonable time. Glad they are open on Saturday because I work everyday. time. Glad they are open on Saturday because I work everyday. More

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The one star is only because I can't give a lower rating. They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. Th They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. The salesperson tells you that you can pay off the charge after 3 months because the company they finance with (Ally) pays them (Encore) for it and they don't want to lose money. Then the finance guy tells you that it's not after 3 months, it's after 4. If you pay it off before then, then you get penalized. If that were all, I dunno, maybe I wouldn't be as angry. However, (I learned this after calling in and talking to their finance guy about this outrageous price I'm now being told I owe) EVERY car they have, has a mandatory $3,000 charge for some crap package, and they don't have to legally post it on the price. He swears they told me about it. He said that's why they had the lowest price in 500 miles (his words, not mine), because that $3,000 isn't shown in the price. Then there's all of the additional fees. Between all the fees and other hidden costs, the $16,400-listed car, somehow now comes out to $25,000+. They will not actually tell you the total cost though, the salesperson has already told you that it's the $16,400 + fees, so when they put $25,000+ on your paperwork, you should have seen it. Everything is conveniently, silently slipped into the paperwork. The finance guy says he gets calls every week from people like me. I'm assuming he means people who realized they were screwed because what they're being charged is nowhere near what they were told/advertised it would cost. If I knew the $16,400 car I was buying costed $25,000+, then I wouldn't have bought it, or in this case, financed it. I only see it now in the ratings after going back to read them. They'll ask you 3 times to give them a 5-star review while you're sitting there in the dealership. And before realizing they screwed me, I didn't have a problem with them. More

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