Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

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4.7
59 Reviews

Dealership Experience

10 mos

Industry Experience

14 yrs, 10 mos

4.7

59 Reviews

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59 Reviews of Matt Papelbon

March 15, 2026

Dealership Rating
Employee Rating

Very friendly and clean. Easily accessible entrance for the maintenance area. Waiting area had a variety of snacks which was nice. More

by KAITLYNN.TAFT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for the five-star rating. We’re glad our friendly atmosphere, clean maintenance area, and easily accessible entrance made your Mazda service convenient, and that you enjoyed the snack selection. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

March 01, 2026

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Employee Rating

Has always been a great dealer ship. Always getting reminders for service, pleasant staff and great service More

by Lazib Ismail
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 01, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that our reminders and friendly team have made each visit a positive experience. Thank you for trusting us with your service needs, and we look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

February 21, 2026

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They were efficient at fixing a repair that they originally did in August. They provided a free loaner and were friendly. More

by MARYDONOVAN
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2026

Russ Darrow Mazda of Greenfield responded

It’s great to hear we could efficiently complete the return repair on your Mazda CX-5 and provide a loaner vehicle for your convenience. Thank you for recognizing our friendly service. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

February 21, 2026

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I couldn't be happier with the Russ Darriw Dealership. They were polite ,friendly and professional. They took care of me as a customer and my vehicle. They also provided me with a loaner vehicle whi More

by Steve Itsines
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 21, 2026

Russ Darrow Mazda of Greenfield responded

It’s great to hear our friendly, professional team took care of you and that the loaner Mazda CX-30 kept you moving. Thank you for recommending us and trusting our service. Nick Saidai nick.saidai@russdarrow.com

Feb 26, 2026

Steve Itsines responded

Very happy to give a 5 STAR review to the Russ Darrow Dealership in Greenfield. I have been a loyal Mazda customer and they are loyal to me. I would highly recommend to all my friends.

February 20, 2026

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Good service at an affordable price. Didn’t need to wait when my appointment time came More

by ENEISNER
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Recommend Dealer
Yes
Feb 20, 2026

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your feedback. We’re glad the service on your Mazda was quick, started right on time, and came at a great price. Matt and our service team appreciate your review and look forward to helping you again. Nick Saidai nick.saidai@russdarrow.com

February 20, 2026

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Everything was done efficiently with no issues. Thank you for all of your help! Appreciated. More

by jenny.clinnin
Service Price Transparency
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Recommend Dealer
Yes
Feb 22, 2026

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

February 18, 2026

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Employee Rating

Michael was kind and helpful in the beginning of my issue. As the process went on I had an extremely hard time communicating back and forth with him. Every time I would call to speak with him I would b More

by LAUREN.WOLF31
Service Price Transparency
Workmanship
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Recommend Dealer
No
Feb 22, 2026

Russ Darrow Mazda of Greenfield responded

Lauren, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Saidai nick.saidai@russdarrow.com

Feb 22, 2026

Russ Darrow Mazda of Greenfield responded

Lauren, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Saidai nick.saidai@russdarrow.com

February 14, 2026

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The employees are always very kind. I feel like they completed my maintenance on a quick and timely manner. More

by KEITHKURI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your experience with our team. We’re glad to know your Mazda CX-30 maintenance was completed promptly and that our crew treated you with kindness. Nick Saidai nick.saidai@russdarrow.com

February 14, 2026

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Great customer service again and again! Great customer service again and again! Great customer service again and again! More

by JSURFUS440
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Russ Darrow Mazda of Greenfield responded

It's fantastic to hear you continue to receive outstanding service. Servicing your Mazda CX-30 is always a pleasure for our team. We look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

February 12, 2026

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Employee Rating

Had an excellent experience when I took my car in for an oil change. Service advisor was friendly, fast/efficient, and very knowledgeable. I had several random questions and he was able to answer all of the More

by RUSSDARROW.BRISKLY528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that Matt and our team provided a fast and informative oil change for your Mazda CX-30. We’re glad Matt could answer your questions and walk you through the touch-up paint instructions. We look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

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