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Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon | Page 7

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.7
66 Reviews

Dealership Experience

11 mos

Industry Experience

14 yrs, 11 mos

4.7

66 Reviews

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66 Reviews of Matt Papelbon

August 10, 2025

Dealership Rating
Employee Rating

We brought in the tire and they assured us they would fix it and they called next day and was fixed and very pleasantly. Thank you More

by tadadirosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2025

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

August 09, 2025

Dealership Rating
Employee Rating

This dealership has always taken care of me with my oil changes and tire rotations and I’ve never had a bad experience More

by JORDANGAUD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ramses Torres-Ramirez

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Aug 09, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

August 09, 2025

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Employee Rating

Hope to not have any more issues. Thanks for your prompt attention, at my stage of life this is probably my last car. More

by DARLEEN.BAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donavin Alsfelt

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Aug 10, 2025

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

August 08, 2025

Dealership Rating
Employee Rating

I sure didn’t expect to bring my new car in two times already. I hope I have no more issues. Everyone has been very nice though. My first new car since 1972! Keep taking such good care of me! Thanks More

by DARLEEN.BAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

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Aug 08, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

Really bad no help at all and my exhaust pipe was broken at the dealer and he did not help nore fixed or aranged anything for it More

by yeyosanabria25
Recommend Dealer
No

Other Employees Tagged: Matthew Papelbon

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Aug 11, 2025

Russ Darrow Mazda of Greenfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

Aug 11, 2025

Russ Darrow Mazda of Greenfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

Service wait time was reasonable. Center seamed busy and chaotic. CC service fee is odd More

by Jaleni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Russ Darrow Mazda of Greenfield responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Saidai nick.saidai@russdarrow.com

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