Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.7
35 Reviews

Dealership Experience

7 mos

Industry Experience

14 yrs, 7 mos

4.7

35 Reviews

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35 Reviews of Matt Papelbon

December 04, 2025

Dealership Rating
Employee Rating

Red carpet treatment! Went above and beyond expectations. Treated me like family! Everyone was polite and knowledgeable. Made everything go smoothly. I thank and appreciat More

by Alfredo P.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2025

Russ Darrow Mazda of Greenfield responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com

November 28, 2025

Dealership Rating
Employee Rating

I would recommend a dealership for anybody who needs service or purchasing a vehicle. I have had nothing but great service both with purchasing and Service Center. More

by MLK0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Tracy Baskin

Nov 28, 2025

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

November 22, 2025

Dealership Rating
Employee Rating

Great waiting room and service. Fixed my car issues. Great prices. Easy to get there. More

by BURBAROONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Nov 22, 2025

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

November 18, 2025

Dealership Rating
Employee Rating

Employees are friendly and respectful. Video inspection is sent to your phone as you wait. More

by SEVENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Nov 18, 2025

Russ Darrow Mazda of Greenfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

November 16, 2025

Dealership Rating
Employee Rating

Attentive staff keeping on top of the repairs being performed and checking for open recalls More

by WSTRESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

November 14, 2025

Dealership Rating
Employee Rating

Always like it when Max is there. He has taken care of me for many years. Appreciate his kindness. Friendly workers through out. Keep up the good work. More

by KLUDWIG14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Nov 14, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

November 11, 2025

Dealership Rating
Employee Rating

Thank you for the awesome service! Definitely a 10. Thank you for taking care of my vehicle. More

by rhonda.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Nov 11, 2025

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

November 09, 2025

Dealership Rating
Employee Rating

Was there for well over two hours to simply have a diagnosis done for my brake sensor light that kept going off. Didn’t really care for the service mangers attitude as he seemed annoyed and unhelpful. More

by LAUREN.WOLF31
Recommend Dealer
No
Nov 12, 2025

Russ Darrow Mazda of Greenfield responded

Lauren, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

November 05, 2025

Dealership Rating
Employee Rating

Took longer than expected for my recall but everyone is nice and informative. Happy overall More

by LOLOB2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Nov 05, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com

October 31, 2025

Dealership Rating
Employee Rating

Very Cordial and profesional. Good service. Nice lounge with snacks. Service Reps treat you right More

by JOHNJP14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Oct 31, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com

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