Matt Papelbon

Excellent service and people are nice with customer. They explain to you very well also They explain to you very well also More

by DIANARENTERIA001 Verified Customer Verified Customer

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Service department did a good job on the oil change and tire rotation. Had to have the mechanic reset the maintenance warning lights but all went well. tire rotation. Had to have the mechanic reset the maintenance warning lights but all went well. More

by ksenft Verified Customer Verified Customer

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Pleasant to work with and went above and beyond expectations to service and repair as needed. expectations to service and repair as needed. More

by Tbraun7 Verified Customer Verified Customer

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The dealership is very accommodating to the issue I am experiencing with my vehicle. Maxwell has been great to work with. experiencing with my vehicle. Maxwell has been great to work with. More

by 12345MRR Verified Customer Verified Customer

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I made an appointment that was supposed to take an hour. When I arrived they said it might take two hours. It took nearly 4 hours for an inspection! Not one person apologized for the wait and I got a ridicu When I arrived they said it might take two hours. It took nearly 4 hours for an inspection! Not one person apologized for the wait and I got a ridiculously high quote to fix an issue for a car I bought a year ago at this dealership. More

by Ezye3240 Verified Customer Verified Customer

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Pretty prompt with service appointments, great at making recommendations to keep car on track with service schedule recommendations to keep car on track with service schedule More

by LMJ94 Verified Customer Verified Customer

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Great service and communication. It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! More

by ARIELLEE Verified Customer Verified Customer

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What a horrible experience. You should be ashamed at yourself if this is what your customer service is. I traded in my Cadillac and this is my first “Mazda” service experience. You should be ashamed at yourself if this is what your customer service is. I traded in my Cadillac and this is my first “Mazda” service experience. Just embarrassing for you. I had a 9:45 oil change appointment and I mentioned how my Smart Break Light was on. An hour and half for an oil change? My car never even made it into the service bay until well after my scheduled appointment. What the xxxx does an appointment mean if you do not adhere to it? I repeatedly asked when my car would be finished. Never given a firm answer. I asked for a loaner car. Ha! Practically laughed at. I had two customers that I had to visit before I was to go to the airport for a 3pm flight Finally, after I inquired for the 10th time, I was told my can may need fluid, a sensor, or front brakes. By this time I had missed by 12pm meeting in Port Washington and my 1pm was serviously in doubt. How xxxxing selfish to not be given an honest time estimate nor offered a loaner car when I make it clear upon my 9:40am check in At approximately 12:15pm after 2 amd one-half hours for a simply oil change, I demanded (hopefully very loud so others could hear) my car be returned to me. Perhaps Russ Darrow Mazda only knows how to do 1 1/2 hour oil changes and not general auto maintenance. Either way, my car was ruined and for what? Just shoddy service r that my company or I hope many others would never deliver. Shame on you More

by LEECLEMENT1 Verified Customer Verified Customer

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Better experience than last time. That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. M That’s because Max took care of me. He is truly amazing at what he does and deserves more recognition for his constant impeccable customer service. Makes me want to keep coming back! More

by LAUREN.WOLF31 Verified Customer Verified Customer

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The dealership was nice and clean. The staff were friendly and professional. 10 out of 10! The staff were friendly and professional. 10 out of 10! More

by BRANDIHOLLINGSWORTH Verified Customer Verified Customer

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