Matt Ramgolam

A Disappointing Experience That Fell Far Short of the Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high leve Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high level of service synonymous with the Lexus brand. Unfortunately, my recent experience was profoundly unsatisfactory and fell dramatically short of that standard. My specific service requests were disregarded due to a critical breakdown in communication between the service advisor and the technicians. When I addressed these issues with management, the response was even more concerning. The supervisor seemed focused on making excuses for the staff rather than solving the problem. While apologies were offered, they were not backed by any tangible solution or corrective plan. For a brand built on customer satisfaction, this failure in communication, accountability, and resolution is unacceptable. I am sharing this experience both to inform future customers and to escalate the matter to Lexus Corporate. When a dealership’s actions contradict the brand's promise, it requires higher-level attention to ensure other clients are treated with the care they expect. Respectfully, Oleg W More

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Matthew is very knowledgable and professional. He kept me in the loop at all times with frequent updates. He made my experience stress free. Thank you for the wonderful service Matthew! He kept me in the loop at all times with frequent updates. He made my experience stress free. Thank you for the wonderful service Matthew! More

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An excellent experience, simple , stress free and quick. Special thanks to Jamall for his patience and professionalism. Special thanks to Jamall for his patience and professionalism. More

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Jamall Thompson was extremely helpful and knowledgeable. He made the process very easy and enjoyable. He made the process very easy and enjoyable. More

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