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101 Reviews of Matt Roberts
May 04, 2022
Scammed! Untrustworthy! Purchased(October 2021) a used car for my daughter who is a freshman at Kent University. I explained to the salesman my daughters sit Untrustworthy! Purchased(October 2021) a used car for my daughter who is a freshman at Kent University. I explained to the salesman my daughters situation and that I was in Minnesota so I needed someone to trust. He said he had two daughters of his own and would take care of her. The salesman Tom said the vehicle went through a full inspection and that everything on the vehicle that need repairs was done. He listed all of the items they fixed. Bottom line...not true. Car broke down DAYS later. First time they fixed(Starter) I bought new battery cause battery was old and weak.. Then again WEEKS later(rear axel bearing). Wouldn't fix it. Took to a Firestone in Akron for repairs and a inspection and the struts are original and have failed, the intake and valve covers were leaking profusely. Firestone was HALF the cost to repair! Talked to salesman Tom, nothing he would do. The wheel bearings on both sides of the rear axel were bad and caused all the dash lights to come on. The car was a $7000 Toyota Highlander. Repairs so far total over $3000. When I visited our daughter a few MONTHS later I took the car for an oil change. Tranny lines were rusted through and leaking. I brought it to Toyota of Kent and asked to trade it back in for something else and they only would give me $500. I asked to speak to Management and they would not even talk to me. They were in the next office! More
by JEFFREYJUNGWIRTH
Verified CustomerOther Employees Tagged: Nicholas Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas
April 24, 2022
From the day I purchased my Rav 4 here in 2016 to the present, I have always had a great experience with this dealership. I can always rely on the service team to give me good advice as to what needs to present, I have always had a great experience with this dealership. I can always rely on the service team to give me good advice as to what needs to be done when I bring my car in for its regular maintenance and servicing. Love my car and appreciate the honesty, respect and support I have always been shown. Teri Moran More
by TREAMORAN
Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas, Dan and John in Service
April 20, 2022
They had a car that I wanted at a fair price and didn’t pressure me to buy it. pressure me to buy it. More
by DAVID57
Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas, Ryan Dodge
April 13, 2022
Everyone was friendly and helpful. They worked as a great team to get me the car I wanted with no hassle! And at an excellent price. I was very pleased with the whole process. I LOVE They worked as a great team to get me the car I wanted with no hassle! And at an excellent price. I was very pleased with the whole process. I LOVE my Corolla!!! More
by PENTEK.TAMI
Other Employees Tagged: Anthony Bonina , Tiffany Lucas
April 12, 2022
We were happy to get our Prius. The process was smooth. It would have helped had the dealer furnished us an itemized invoice stating what model and trim and optional package we The process was smooth. It would have helped had the dealer furnished us an itemized invoice stating what model and trim and optional package we had purchased. More
by GC.JD88
Other Employees Tagged: Anthony Bonina , Tiffany Lucas
April 08, 2022
Kent Ohio Toyota dealer is very nice place for buying and trading car.I wounding there’s so nice and helpful people. trading car.I wounding there’s so nice and helpful people. More
by PREMSUBBA209
Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas
April 05, 2022
Friendly, helpful and honest great sales people a good place to do business. I would buy there again place to do business. I would buy there again More
by LVALVANO7158
Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas, Gary Letarra
April 05, 2022
I had trouble finding a lease on a tacoma at other dealerships and Toyota of Kent helped me find a tacoma I loved and a great lease price. Trevor was a phenomenal salesman and Matt also a great help! dealerships and Toyota of Kent helped me find a tacoma I loved and a great lease price. Trevor was a phenomenal salesman and Matt also a great help! I would highly recommend this dealership to anyone and look forward to more deals here! More
by NHOPP
April 04, 2022
Service manager was upfront and honest about the work that needed to be completed and the quality was good that needed to be completed and the quality was good More
by LRR
Other Employees Tagged: Nicholas Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas
April 04, 2022
THE BEST PLACE TO TAKE YOUR CAR! The staff was so helpful and courtious! Explained everything that was being done. Would go back in a heartbeat if I need anymore service The staff was so helpful and courtious! Explained everything that was being done. Would go back in a heartbeat if I need anymore service More
by DBR768
Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Anthony Bonina, Ryan Urban , Tiffany Lucas
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