Dealership Experience
9 yrs, 1 mo
Industry Experience
9 yrs, 1 mo
274 Reviews
Write a Review274 Reviews of Matt Rowe
June 17, 2023
Bought 3 cars here and never had a problem. Service is quick and easy. Knowledgeable technicians work on my vehicles and don't sell me stuff I don't need. And that Zachary Thomas deserves a pr Service is quick and easy. Knowledgeable technicians work on my vehicles and don't sell me stuff I don't need. And that Zachary Thomas deserves a promotion. More
Other Employees Tagged: Heather Hill, Joseph Overby, Chris Watson, Chris Schmidt, Trey Miller, Thomas Montgomery, Patric Tansey , Tom Cash, Alex Salazar
June 15, 2023
Super nice staff. Very fast! I thought I’d be there forever seeing all the cars ahead of me but it was just a little over an hour for an oil change and filters changed Very fast! I thought I’d be there forever seeing all the cars ahead of me but it was just a little over an hour for an oil change and filters changed! More
Other Employees Tagged: Trey Miller
June 14, 2023
They are sufficient in what they do when they're doing the truck they always let me know what they did to the truck they are they have a great personality keep up the good work the truck they always let me know what they did to the truck they are they have a great personality keep up the good work More
Other Employees Tagged: Joseph Overby, Randy Armstrong, Mark Barton, Trey Miller, Thomas Montgomery , Jennifer Brown, Tom Cash, Logan Flitcraft, Alex Salazar
June 13, 2023
experienced and willing too send me on my way with my car feeling new While being genuine and very courteous too making sure my goals are filled at a very respectable price feeling new While being genuine and very courteous too making sure my goals are filled at a very respectable price More
Other Employees Tagged: Joseph Overby, Garrett Barker, Dan Carlisle, Chris Schmidt, Trey Miller, Thomas Montgomery, Patric Tansey , Tom Cash, Alex Salazar
June 12, 2023
One of the best. Honest, professional, competent, trustworthy. 18 years as their customer. 😊Very efficient. Honest, professional, competent, trustworthy. 18 years as their customer. 😊Very efficient. More
Other Employees Tagged: Joseph Overby, Chris Schmidt, Trey Miller, Thomas Montgomery , Tom Cash
June 11, 2023
The dealership has friendly customer service, they took my truck back and serviced it in a prompt manner my truck back and serviced it in a prompt manner More
Other Employees Tagged: John Nicholson
June 11, 2023
Disappointed. I had an appointment at 0830 for a 25K service on my Highlander. I arrived at 0815 to drop off vehicle. I made it clear to intake tech that I needed I had an appointment at 0830 for a 25K service on my Highlander. I arrived at 0815 to drop off vehicle. I made it clear to intake tech that I needed the vehicle by 0930. He assured me it would be ready. As I waited in the showroom, my name and vehicle never appeared on the tracking board. Finally at 0935, I approached the service desk and saw my paperwork on a desk, service complete, and the rep nowhere to be seen to check me out. Finally, another tech checked me out and I left at 0945, barely making my doctor appointment at 1000. I find this level of customer service unacceptable. If there is a tracking board, use it. I had no knowledge of the status of my vehicle and had to call my wife to pick me up, because I never knew what was going on with my car. If you want me to service my vehicle at the dealer and pay a premium for that servicing, then you must provide a higher level of customer service. More

