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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine

Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
94 Reviews
5.0

94 Reviews

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94 Reviews of Matthew Branch

June 23, 2026

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The place is very convenient and the stuff is friendly and professional. They provide snacks and coffee tooooooooo More

by Gssunoko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis, Lauren Cano, Jonathon Crawford, Damon English, Dustin English, Alejandro Lopez, Tyler Jordan, David Earnest, Jonathan Lanphouthacoul

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June 22, 2026

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Beautiful facility, pro employees, with an easy customer experience. The service department is excellent. A 5 star experience for sure. More

by Cryssy Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Ryan Murray

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Jun 23, 2026

Five Star Subaru of Grapevine responded

Thanks for the wonderful feedback, Cryssy! We’re so glad we could deliver an excellent and easy service experience for you at Five Star Subaru. We pride ourselves on maintaining a welcoming facility and team, and we appreciate you taking the time to highlight them. Drive safely and reach us at 817-438-1700 for your next appointment. Best regards, Jakob Ritter, Service Director

June 18, 2026

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Travis was our service adviser. He kept us well informed and did and excellent job. The technician completed the work and it’s all good. More

by blackbelt0555
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Littrell

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Jun 19, 2026

Five Star Subaru of Grapevine responded

Thank you so much, blackbelt0555, for taking the time to share your experience! We are happy to hear that Travis and Matt took such great care of you and kept you well-informed throughout your visit. Clear communication is a top priority at Five Star Subaru. We're glad to hear everything is running great and "all good" with your vehicle! We look forward to seeing you again. Reach us at 817-438-1700. Take care, Jakob Ritter, Service Director

June 18, 2026

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Honest and friendly dealership, great experience. Highly recommend this dealership. Outstanding service department and service technicians More

by TADUNFORD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, James Inim, Derek Adams

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Jun 19, 2026

Five Star Subaru of Grapevine responded

Thank you so much for the wonderful recommendation, TADUNFORD! We are thrilled to hear that you had such a great experience at Five Star Subaru. We take immense pride in our sales and service departments, so we will be sure to pass your kind words along. Thank you for choosing us, and we look forward to providing you with that same outstanding service for years to come. Please stay in touch at 817-438-1700. Safe travels! Best regards, David Cheney, General Sales Manger

June 16, 2026

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I’ve been using this dealership for eight years and the service has consistently been excellent. More

by Car buying dad.
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Recommend Dealer
Yes
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Jun 16, 2026

Five Star Subaru of Grapevine responded

Car buying dad, Eight years — that is truly something special and we are so grateful for your continued loyalty at Five Star Subaru! Consistently delivering excellent service is what we strive for every single day, and knowing we have earned your trust year after year means everything to us. We look forward to many more years of taking great care of you and your car. Between visits, reach us at 817-438-1700 for vehicle advice. Thank you for sharing! Take care, Jakob Ritter, Service Director

June 12, 2026

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Matt in service is the best. Every time I service there, the staff is quick and courteous. Shout out to the entire service team. I also want to thank the technician Ivan. He wa More

by WRXGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Ivan Sandoval

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Jun 13, 2026

Five Star Subaru of Grapevine responded

Thank you so much, WRXGuy! We love hearing that Matt and the entire service team continue to deliver a quick, courteous experience. We know how much your WRX means to you and we treat it accordingly! We'll make sure Matt, Ivan, and the whole Five Star Subaru team see this. It will be great to hear from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

May 11, 2026

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It is painless bringing my car in for repairs. I don’t have to worry about the headache of return trips, not having my vehicle repaired correctly the first time More

by Bigrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

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May 12, 2026

Five Star Subaru of Grapevine responded

Bigrip, Thank you so much for the wonderful feedback! This is exactly what we work hard to deliver every single day. We know how stressful car repairs can be and we never want you to have to worry about a thing when you bring your vehicle to Five Star Subaru. . Your trust means everything and we look forward to continuing to take great care of you. Reach us at 817-438-1700! Safe travels and thanks again, Jakob Ritter, Service Director

March 25, 2026

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I enjoy bringing my car into this dealership when maintenance is needed. They are always polite and get work done in a timely manner. Also enjoy the complementary carwash. More

by courtney_burke
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack

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Mar 26, 2026

Five Star Subaru of Grapevine responded

Courtney, Thank you for the kind words! We are so happy to hear that you enjoy your visits to our service department. We truly appreciate your continued trust in Five Star Subaru and look forward to seeing you at your next scheduled service. Reach Jason, Matthew, or me at 817-438-1700 when you need our vehicle knowledge. Safe travels and thanks again, Jakob Ritter, Service Director

March 18, 2026

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This was my first time going to this dealership. It was a positive experience from finish. I am very pleased. More

by karenaleigh
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 19, 2026

Five Star Subaru of Grapevine responded

Karen, First impressions are everything, and we’re so happy ours was a great one! Thank you for the kind words and for choosing Five Star Subaru for your vehicle needs. Between visits, please reach us at 817-438-1700 for vehicle advice. Drive safe, and welcome to the dealership! Best regards, Jakob Ritter, Service Director

March 18, 2026

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Employee Rating

I have am in the customer service business for over 55 years and yours is among the best I have experienced. You may take pride in your dealership. Your customers do not make your dealership your people m More

by rwbrooks47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2026

Five Star Subaru of Grapevine responded

We are truly humbled by your review, rwbrooks47. 55 years in customer service is a remarkable legacy, and we are honored that our team made such a positive impression on you. You’re exactly right—our people are the heart of this dealership. Thank you for the encouragement and for choosing Five Star Subaru. We look forward to scheduling your next appoinment at 817-438-1700. Sincerely, Jakob Ritter, Service Director

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