Matthew Branch | Page 2
Service Advisor
Five Star Subaru of Grapevine
2651 William D Tate Ave
Grapevine, TX 76051
26 Reviews
Write a Review26 Reviews of Matthew Branch
February 07, 2024
Everyone was very helpful and kind. Matt was clear and I knew that my car was in good hands. Good atmosphere when I picked up my car. Matt was clear and I knew that my car was in good hands. Good atmosphere when I picked up my car. More
Other Employees Tagged: David Earnest
January 27, 2024
Matthew was my service advisor when I brought my 2022 Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was goi Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was going to take about eight hours. I didn’t have a way home and he provided me a loaner vehicle. I told him I had several items for work to deliver the next day. He said no big deal, which I was most appreciative. I also mentioned I live 50 miles from the dealership and had to drive to Corsicana the next day. Again, no problem!! I can't say enough about everyone at 5 Star Subaru in Grapevine. From the initial visit with Hayden Knowles to each and every service visit, everyone has been outstanding!! Thank you!! More
January 25, 2024
Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area. appointment was timely and comfortable in the showroom waiting area. More
Other Employees Tagged: Deion Thomas, Tyler Jordan
January 13, 2024
From beginning to end, I was given off and on notice as to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes to entertain anyone who pays her attention!! Thanks to all ~~ my car is perfect again!! 💓 More
Other Employees Tagged: Deion Thomas, Damon English, David Earnest, Jose Zambrana
December 28, 2023
best service I've ever had matt kept me informed throughout my service and service was done right the first time throughout my service and service was done right the first time More
Other Employees Tagged: Deion Thomas , Colin Housknecht
December 20, 2023
I like that I can make appointment show up and everything is done with in an hour. They also changed my battery in my key fob. I will continue going to Five Star for all of my Subaru service because it does is done with in an hour. They also changed my battery in my key fob. I will continue going to Five Star for all of my Subaru service because it does not matter who the service advisor is they are all nice to work with> More
Other Employees Tagged: Jeremy Matthews
December 13, 2023
Your service is impeccable. Mike Ohanesian, service coordinator does an excellent job In getting the job done. He’s great asset @ 5 Star Thank you Mike Ohanesian, service coordinator does an excellent job In getting the job done. He’s great asset @ 5 Star Thank you More
Other Employees Tagged: Mike Ohanesian
December 12, 2023
My car died, needed a battery it happened right before the service department was to close. I called to make sure they would be there and could take my car. I pulled up to service they had a loaner ready the service department was to close. I called to make sure they would be there and could take my car. I pulled up to service they had a loaner ready and I was out of there in less than 15 minutes . More
December 12, 2023
Just went for my 6000/6 month oil change. and inspection. They went over everything prior and the results afterwards. Great service! and inspection. They went over everything prior and the results afterwards. Great service! More
Other Employees Tagged: Jason Womack, Deion Thomas
December 04, 2023
I recently took my 2022 Outback to the Grapevine Subaru service department at 5star Subaru for some minor service. I made a sameday appointment online and was greeted by a friendly and courteous staff. The service department at 5star Subaru for some minor service. I made a sameday appointment online and was greeted by a friendly and courteous staff. They checked my car in quickly and gave me an accurate estimate of the time and cost. They also offered me a complimentary shuttle service to take me to my destination while they worked on my car. The service was done in less than an hour and they called me to let me know that my car was ready. They also washed and vacuumed my car for free. When I picked up my car, they explained what they did and showed me the invoice. They also gave me a coupon for my next service visit. I was very impressed by their professionalism, efficiency, and quality of work. My Outback runs smoothly and looks great. I am very satisfied with the Grapevine Subaru service department at 5star Subaru, and I would highly recommend them to anyone who owns a Subaru. They are the best in the business! More
Other Employees Tagged: Deion Thomas