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Jose Zambrana
Jose Zambrana at Five Star Subaru of Grapevine

Jose Zambrana

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
89 Reviews
5.0

89 Reviews

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89 Reviews of Jose Zambrana

September 10, 2026

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Employee Rating

Always receive great service and such a wonderful dealership. I so appreciate the friendly staff and our service advisor Jose is the best! More

by wolftexas
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 11, 2026

Five Star Subaru of Grapevine responded

Wolftexas, Thank you for taking the time to share your experience! Delivering consistent, high-quality service is always our top goal at Five Star Subaru. Jose is a star member of our service team, and it’s wonderful to know he continues to exceed your expectations. We truly appreciate your business and look forward to scheduling your next appointment at 817-438-1700. Safe travels, Jakob Ritter, Service Director

August 26, 2026

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Good communication with Service Tech who was very patient in explaining completely all of my service concerns. More

by Karen Storm
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch

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Aug 27, 2026

Five Star Subaru of Grapevine responded

Karen, Thank you for the wonderful review! We know how important it is to have full peace of mind when it comes to your vehicle's maintenance. Thanks for choosing Five Star Subaru and please reach us at 817-438-1700 for vehicle advice any time. Safe travels and thanks again, Jakob Ritter, Service Director

July 17, 2026

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Good fast service from advisor Jose. I was pleasantly surprised when he came by to inform us our car was ready. More

by Carlos
Recommend Dealer
Yes
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Jul 18, 2026

Five Star Subaru of Grapevine responded

Thank you for sharing your experience, Carlos. Jose always works hard to respect our customers' time, and we are glad he got you back on the road so quickly. We appreciate you at Five Star Subaru and it will be great to hear from you in the future at 817-438-1700. Safe travels, Jakob Ritter, Service Director

July 14, 2026

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My only problem was they did not air up the tires after rotating them. I had to go to Costco afterward to get it done properly. Also, it was impossible to reach them on the phone yesterday, so I had to com More

by onetimeonly
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Workmanship
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Recommend Dealer
Yes
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Jul 15, 2026

Five Star Subaru of Grapevine responded

Onetimeonly. Thank you for sharing your feedback with us. While we are glad we could get your tire rotation completed, we are very sorry for the oversight regarding your tire pressure and the frustration of not being able to reach us by phone. We are actively addressing our processes with our service team to ensure details like these are never missed. Because we are unable to associate your username to our files, please reach out to me at 817-438-1700 or jritter@subarugrapevine.com so I can address this with you personally. Thank you for helping us improve. Sincerely, Jakob Ritter, Service Director

Jul 15, 2026

onetimeonly responded

I just tried calling the phone number you gave, and your assistant said you're not in today. That's fine. Generally, I had no real problems, except for what I'd mentioned in the review. And I believe the tire pressure's been taken care of by what I did at Costco afterward. In the future, you might want to make sure that tire pressure gets done when rotating the tires. Thank you.

July 01, 2026

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The best in the Metroplex. Staff, service , professionalism , price are all exceptional. We have purchased 3 automobiles and would not go anywhere else! More

by Kksplash49
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Taylor Greene, Corbin Beck

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Jul 02, 2026

Five Star Subaru of Grapevine responded

Thank you, Kksplash49, for taking the time to share your experience! We are incredibly proud to be considered the best in the Metroplex by a three-time customer. Exceptional service and fair pricing are what we strive for with every visit, and we are thrilled to have earned your complete trust at Five Star Subaru. Thank you for your continued loyalty and business. We look forward to setting your next appointment at 817-438-1700. Safe travels, Jakob Ritter, Service Director

May 20, 2026

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Brought my Chevy Silverado in for oil change, state inspection, tire rotation. They got me in and out in no time. More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Murray, Deion Thomas, Elisha Williams

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May 21, 2026

Five Star Subaru of Grapevine responded

Cooper75067, Thanks for choosing Five Star Subaru for your Silverado's routine maintenance! We're glad we could get you in, out, and safely back on the road quickly. Between visits, reach us at 817-438-1700 for advice. We welcome the chance to share our knowledge. Take care, Jakob Ritter, Service Director

May 21, 2026

cooper75067 responded

My pleasure Sir !! I'll see You Guys soon

May 11, 2026

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It is painless bringing my car in for repairs. I don’t have to worry about the headache of return trips, not having my vehicle repaired correctly the first time More

by Bigrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch

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May 12, 2026

Five Star Subaru of Grapevine responded

Bigrip, Thank you so much for the wonderful feedback! This is exactly what we work hard to deliver every single day. We know how stressful car repairs can be and we never want you to have to worry about a thing when you bring your vehicle to Five Star Subaru. . Your trust means everything and we look forward to continuing to take great care of you. Reach us at 817-438-1700! Safe travels and thanks again, Jakob Ritter, Service Director

April 03, 2026

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Employee Rating

The service department is awesome! Always friendly helpful staff that go the extra mile to keep our vehicle running great. They are always happy to answer questions and prompt with o More

by wolftexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2026

Five Star Subaru of Grapevine responded

Wolftexas, Keeping your vehicle running great is our top priority at Five Star Subaru. We’re always happy to take the time to answer your questions and ensure your appointments are prompt and professional. Thank you for your continued trust and for being a part of our dealership family. We look forward to seeing you at your next scheduled visit. Stay in touch at 817-438-1700. Safe travels, Jakob Ritter, Service Director

February 09, 2026

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Employee Rating

Always great service, great and friendly people to deal with. Always done in a timely manner More

by frazier_family6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 10, 2026

Five Star Subaru of Grapevine responded

Thank you, frazier_family6! Jose and our service team are grateful to help you maintain your Subaru. When you need future auto care, we look forward to serving you again at Five Star Subaru. Reach us at 817-438-1700 for advice any time. Best regards, Jakob Ritter,Service Director

February 06, 2026

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Employee Rating

I’m very pleased with the staff at Five Star Subaru. The service department always gives us a fair price with details of the work that needs to be performed. They have always given us a loaner vehicle w More

by Ray and Lugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis, Jakob Ritter, Lauren Cano, Deion Thomas, Elisha Williams, Damon English, Dustin English, Alejandro Lopez, Danny Pham , Colin

Print
Feb 06, 2026

Five Star Subaru of Grapevine responded

Thank you so much, Ray and Lugene, for recognizing so many of the staff at Five Star Subaru. We are focused on complete customer satisfaction and appreciate your kind endorsement. Reach out to 817-438-1700 when you need our advice or expertise again. Safe travels, Jakob Ritter, Service Director

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