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Jose Zambrana
Jose Zambrana at Five Star Subaru of Grapevine
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Jose Zambrana

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
31 Reviews
5.0

31 Reviews

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31 Reviews of Jose Zambrana

April 28, 2024

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Employee Rating

Supportive, amazing, attentive, prompt, accommodating, food served is a plus while waiting service, rated 5 star, staff are friendly More

by julielitang
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Recommend Dealer
Yes
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Apr 29, 2024

Five Star Subaru of Grapevine responded

Thank you, Julie, for recognizing Jose and Five Star Subaru. We are grateful to help you with your auto needs. Should you have additional concerns, please call 817-438-1700. Safe travels! Best regards, Jakob Ritter, Service Director

April 24, 2024

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Employee Rating

The service technicians at the front desk were very knowledgeable and helpful! I am very happy with the service on my vehicle!! More

by Shelly.daugherty
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Recommend Dealer
Yes
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Apr 25, 2024

Five Star Subaru of Grapevine responded

Shelly, On behalf of Jose and the entire Five Star Subaru service team, thank you for rating our efforts. Your questions are welcome any time at 817-438-1700. We are here to help you enjoy your Subaru. Thanks again, Jakob Ritter, Service Director

April 19, 2024

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Overall the dealership gets the job done, but I can’t move past purchasing a new car off the showroom floor and then driving it for a week before it sat at a dealership from April 6th till at least April More

by SAMUEL.MARCHITTO
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Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: John Mosqueda, Doug Laymon, Kenny Wilder, Casey Pierce

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April 12, 2024

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Jason Womack and Jose Zambrano in the Service Department took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly addres More

by jar.pet92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack

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Apr 13, 2024

Five Star Subaru of Grapevine responded

Jar.pet92, Thank you so much for recognizing Jason, Jose, and Five Star Subaru. Customer experience and satisfaction are our goals. Whenever you need vehicle advice, we are here for you at 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

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My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch

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Apr 08, 2024

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

April 02, 2024

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They are THE BEST, period! !! Great sales and after sales service. The people there are wonderful, I always prefer waiting at the dealership and chat with the staff there. Eve More

by Rabi347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Bill Klozik, David Cheney, BB Belharrat, Shantai Isom, Jason Womack, Lauren Cano, Matthew Branch

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Apr 03, 2024

Five Star Subaru of Grapevine responded

Rabi347, Thank you for reaching out and sharing your experience at Five Star Subaru. We greatly appreciate your feedback and the recognition of so many of our staff. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We're here to help in any way we can. Enjoy your ride! Best regards, Jakob Ritter, Service Director

March 26, 2024

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Great people - kind, friendly, knowledgeable. Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly. More

by christine.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Earnest

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Mar 27, 2024

Five Star Subaru of Grapevine responded

Christine, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at Five Star Subaru. Providing exceptional service is our priority, and we're glad to know that David and Jose were able to assist you efficiently and address your additional concern promptly. We truly appreciate your kind words and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out to 817-438-1700. Best regards, Jakob Ritter, Service Director

March 13, 2024

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Customer Service is outstanding! Always friendly, courteous, and make sure you understand the service needed. More

by Parrichardson
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Recommend Dealer
Yes
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Mar 13, 2024

Five Star Subaru of Grapevine responded

Parrichardson, Thank you for choosing Five Star Subaru. Jose and our team welcome all of your vehicle care questions at 817-438-1700. Your satisfaction is important to us, and we value your feedback greatly. Best regards, Jakob Ritter, Service Director

March 02, 2024

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Beautiful car. Joe helped get us a great deal on the perfect vehicle. The whole process was quick and met our needs exactly. This is our second car from this dealer More

by Paul
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian, Kenny Wilder, Joe Tareen

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Mar 02, 2024

Five Star Subaru of Grapevine responded

Congratulations, Paul, on your new Subaru! We are excited to add you to the Five Star Subaru family. Joe and our staff welcome you to stop by or call 817-438-1700 when you need vehicle advice. Our goal is to make owning your new car the best experience. Thank you for your business and recommendation! Take care, Doug Laymon, Sales Manager

February 10, 2024

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Employee Rating

Wonderful service, Jose was able to remove a stain on the hood. We have a white pearl crosstrek More

by Racer x
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 11, 2024

Five Star Subaru of Grapevine responded

Thank you, Racer x, for choosing the Five Star Subaru team to help you care for your car. Jose and our techs welcome additional questions at 817-438-1700. Safe travels, Jake Ritter, Service Director

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