Jose Zambrana

Five Star Subaru of Grapevine responded

Thank you for sharing your experience, Carlos. Jose always works hard to respect our customers' time, and we are glad he got you back on the road so quickly. We appreciate you at Five Star Subaru and it will be great to hear from you in the future at 817-438-1700. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Onetimeonly. Thank you for sharing your feedback with us. While we are glad we could get your tire rotation completed, we are very sorry for the oversight regarding your tire pressure and the frustration of not being able to reach us by phone. We are actively addressing our processes with our service team to ensure details like these are never missed. Because we are unable to associate your username to our files, please reach out to me at 817-438-1700 or jritter@subarugrapevine.com so I can address this with you personally. Thank you for helping us improve. Sincerely, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, Kksplash49, for taking the time to share your experience! We are incredibly proud to be considered the best in the Metroplex by a three-time customer. Exceptional service and fair pricing are what we strive for with every visit, and we are thrilled to have earned your complete trust at Five Star Subaru. Thank you for your continued loyalty and business. We look forward to setting your next appointment at 817-438-1700. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Cooper75067, Thanks for choosing Five Star Subaru for your Silverado's routine maintenance! We're glad we could get you in, out, and safely back on the road quickly. Between visits, reach us at 817-438-1700 for advice. We welcome the chance to share our knowledge. Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Bigrip, Thank you so much for the wonderful feedback! This is exactly what we work hard to deliver every single day. We know how stressful car repairs can be and we never want you to have to worry about a thing when you bring your vehicle to Five Star Subaru. . Your trust means everything and we look forward to continuing to take great care of you. Reach us at 817-438-1700! Safe travels and thanks again, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Wolftexas, Keeping your vehicle running great is our top priority at Five Star Subaru. We’re always happy to take the time to answer your questions and ensure your appointments are prompt and professional. Thank you for your continued trust and for being a part of our dealership family. We look forward to seeing you at your next scheduled visit. Stay in touch at 817-438-1700. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, frazier_family6! Jose and our service team are grateful to help you maintain your Subaru. When you need future auto care, we look forward to serving you again at Five Star Subaru. Reach us at 817-438-1700 for advice any time. Best regards, Jakob Ritter,Service Director

Five Star Subaru of Grapevine responded

Thank you so much, Ray and Lugene, for recognizing so many of the staff at Five Star Subaru. We are focused on complete customer satisfaction and appreciate your kind endorsement. Reach out to 817-438-1700 when you need our advice or expertise again. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Gregsho, We appreciate your continued trust in our service department and thank you for bringing these issues to our attention. We are sorry that the small but important details—like the cleanliness of the steering wheel and the radio settings—were missed this time. We also want to ensure you receive the written results of your 27-point inspection as promised. We will be reviewing this with our team to ensure our high standards are met every time. Thank you for your patience, and we look forward to providing you with a seamless experience on your next visit. If you would like to share anything else, please reach me at 817-438-1700 or jritter@subarugrapevine.com. Sincerely, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, JCLindsey, for recognizing the Five Star Subaru service team. Jose and Matt are readily available at 817-438-1700. Reach out for automotive advice any time. We are here to help you fully enjoy your Subaru. Best regards, Jakob Ritter, Service Director