Matthew Burr | Page 4

Keeps me informed, works with me, loaner car a plus! ! Matthew and Leah, first rate! ! Matthew and Leah, first rate! More

by kimkrizek Verified Customer Verified Customer

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I would not recommend this dealer to anyone. I send in a request for quote on Saturday night via internet. Receive an email from Matthew the salesman on Monday morning, i proceed to try and contact him all request for quote on Saturday night via internet. Receive an email from Matthew the salesman on Monday morning, i proceed to try and contact him all day calling 7 times with no response. The next morning i receive an Email from the GM Keith(check in and introducing himself) in which i responded to him and tried to call him 5 times through the day with no response. SO that is 12 times reaching out to them with no response. I call the general line and get to talk to another salesman that than tells me the car is now sold. Tell him what has happened and express my concern for not getting any opportunity on the vehicle. A sales manager than calls me back Derek. Very rude person and bad attitude from the start, has no customer service skills. At one point he even says i am glad i sold it to someone else. Stay away from a bad experience and choose a quality dealer that will respond to each customer. More

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Outstanding salesman!! Will most definitely be buying our next car from Matthew Burr. Great customer service and attention to detail. Made us feel like family and not a customer. our next car from Matthew Burr. Great customer service and attention to detail. Made us feel like family and not a customer. More

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Best car buying experience ever! Straight forward pricing, knowledgeable and courteous staff. 1st class experience. Matthew was very knowledgeable on car features and made car buyin Straight forward pricing, knowledgeable and courteous staff. 1st class experience. Matthew was very knowledgeable on car features and made car buying experience very enjoyable compared to past experiences. More

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