Matthew Burr

The communication between the scheduler, parts department and service center could be improved. During scheduling I informed them we would be waiting on the vehicle to be worked on and I had requested warra and service center could be improved. During scheduling I informed them we would be waiting on the vehicle to be worked on and I had requested warranty parts from the parts department. The day of service we arrived at the appointment time but the warranty parts requested in December and again during scheduling in March were not available. It was also not communicated that we would be waiting on-site for the services to be preformed. More

by DreaG78 Verified Customer Verified Customer

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Dropping off my car for service was easy, and I was given a ride to my office and picked back up when the maintenance was done. They are also cleaner my car after maintenance and she was dirty! a ride to my office and picked back up when the maintenance was done. They are also cleaner my car after maintenance and she was dirty! More

by lstewart9 Verified Customer Verified Customer

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got car back and engine light was on and they charged $200 for a diagonistic that I didn't ask for. took in for broken seatbelt latch. I had the seatbelt taped in so it wouldn't set off alarm while dri $200 for a diagonistic that I didn't ask for. took in for broken seatbelt latch. I had the seatbelt taped in so it wouldn't set off alarm while driving, they unhooked it, I assume for testing but didn't put it back, now I have the infernal alarm until the part comes in in a week, unless I tape it again........ They should have disconnected the alarm More

by baublori Verified Customer Verified Customer

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Best service center I have had the pleasure to work with since being stationed in Wichita, dale is the the guy to go to for all service needs and makes sure everyone and everything is taken care of in a tim since being stationed in Wichita, dale is the the guy to go to for all service needs and makes sure everyone and everything is taken care of in a timely mannner! More

by nickwilliams343 Verified Customer Verified Customer

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I was able to get in for service promptly and it was finished and the car was delivered to me the same day. finished and the car was delivered to me the same day. More

by dbbuehler Verified Customer Verified Customer

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We took our vehicle in for service, it had been scheduled for at least a month, they knew why we were bringing it in. We live a good distance from the dealership and a loaner was not available for us. Parts for at least a month, they knew why we were bringing it in. We live a good distance from the dealership and a loaner was not available for us. Parts had to be ordered and we were without our vehicle for a week. While it was there, there was other diagnostics performed that cost us and we asked for none of that to be done. We also purchased a very good warranty when we purchased our vehicle from them and was puzzled to see the charges. When we picked up the vehicle we were able to talk to a sales rep, who was very kind and helpful and was going to look into the warranty and a refund for us. Once we were home we double checked all our purchasing information and we should have had a $0 deductible for services provided. In the meantime, my husband received an email to leave a review, he did. He left a one star review on the service department, which is reflective when you look at it. I received a phone call within 30 minutes of his review, I didn't answer the first call due to an unknown number and being at work, the same number called again within 4 minutes the number was calling back. I decided to answer in case it was an emergency. It was the sales rep he talked to the night we picked the car up calling about her one star review that my husband left her (he did not leave a one star for her). She was persistent to know why he did that and I had to tell her 2 times that I had no idea about a review being left and that we were both at work. She wanted my husbands number to call him and I refused, he was at work and didn't need a phone call. I do feel that it was very unprofessional to make that phone call to a customer, especially since it did not happen. More

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I took my vehicle in for a coolant leak that was covered under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a phone call from the service dept today and they are going to try to make things right with the additional charges! More

by jamesbehrens Verified Customer Verified Customer

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They always take care of me. I feel they always go up and beyond when I leave my SUV in. I feel they always go up and beyond when I leave my SUV in. More

by mydogismybff05 Verified Customer Verified Customer

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Their service department is completely nonexistent – no staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three managers and had no mechanics— that’s a senior management issue. More

by pdavidson1 Verified Customer Verified Customer

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We were pleased with everything, our service advisor was professional and work was completed ahead of schedule. Extremely satisfied. professional and work was completed ahead of schedule. Extremely satisfied. More

by gharman Verified Customer Verified Customer

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