Matthew Collins | Page 2

We looked at the used diesel Passats online from several dealerships and talked to our credit union prior to deciding to visit Archer. When we decided to go look at a specific Passat, we scheduled an appoin dealerships and talked to our credit union prior to deciding to visit Archer. When we decided to go look at a specific Passat, we scheduled an appointment with Matt. We showed up, looked at several Passats and a few Jettas. We told Matt what we were thinking. He gave us a fair offer on a Passat we liked. We went home to think about it. The next day we came back in. Matt had the car detailed that previous day in hopes we were buying it. We did the paper work and left with it. It went quick, no real pressure sales, and just honest business. About 3 months later the vehicle died on the freeway. We had it towed to Archer. The high pressure pump destroyed itself. Archer gave us a loaner vehicle and replaced the entire fuel system ($$$$) in the time they quoted and with out costing me a penny (warranty). They additionally did a brake job that was needed at zero cost. My story sounds like a fantasy if you've ever dealt with a dealership service department. We have suffered through Clear Lake Dodges service department so I know the horrors or bad service. My experience was a great one with Archer. I laughed it was so easy and smooth. More

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Watch out when you are buying a used vehicle from this dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their use dealership. Very unpleasant experience at this dealership who uses after market parts (instead of factory parts) to cover their warranty on their used problemed cars. I drove from Sam Antonio to Houston to look at a Jetta TDI at this dealership. Dealership claimed that the vehicle was in perfect condition and with no problems what so ever which was not accurate. I decided to look, drive and bought the vehicle after the dealership assured that this was completely checked and perfect to go. On the same day of the purchase and on my way back to San Antonio the air-conditioning went out of cool air. I called the dealership and they decided to take a look at and fix the problem so i had to drive back from San Antonio to Houston to get this checked and fixed. The same problem continued to occur with the cold air and after 3 trips from San Antonio to Houston and many complaints on this issue the dealership decided to change the AC unit. I found out from one of their employees that the parts used to fix the problems were after market parts instead of factory parts. One year after I still continue to experience the same problem over and over and the dealership is now refusing to take responsibility for the problem and their poor mechanical service. After complaining with VW corporate the dealership has confessed of using aftermarket/refurbished parts instead of VW Factory I also found out that the dealership did not placed the emissions sticker on the vehicle when sold. They finally did this. More

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Terrible Customer Service We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I look We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I looked at the car on July 22. It took until August 2 to complete the paperwork on their end and to complete the purchase of the car. During the paperwork process, the price of the car increased several times with them trying to sneak in different charges and warranties. During negotiation, our salesperson promised to order us a paint touch up pen and mail it to us. After numerous phone calls, emails and stopping by the dealership, it is six weeks later and we still do not have the promised touch up paint. I also had to go to the dealership to pick up the license plates because they did not mail them to us in a timely manner. I would NEVER work with this dealership and especially not the salesperson, Matt Collins, again. More

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Owesome Service!!!! This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on Hwy 59. I was there back in December just to look but did not expect to buy a car. My salesperson, Alex was easy to work with, and the Sales Manager Matthew was very professional, no hassles and easy to communicate. So they helped me a lot on the deal that lead me to buy the 2012 Audi A4. After all the car needed minor things to be fixed which they corrected immediately and without question. A+ More

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Matthew was very good. he was able to discuss the deal over emails and phone without me going into the dealership like all the other Houston dealerships wanted me to. We agreed on a pretty reasonable deal over emails and phone without me going into the dealership like all the other Houston dealerships wanted me to. We agreed on a pretty reasonable deal, and he called me back the next day with an even better deal. He was very professional, no hassles and easy to communicate with. Very highly recommended! More

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Matthew was positive and excited about VW, and gave me outstanding customer service, from test driving all the way to have our paper works ready to drive out our new car. Even I felt I have done my onlin outstanding customer service, from test driving all the way to have our paper works ready to drive out our new car. Even I felt I have done my online research of VW, Matthew gave me great resources regarding different models. This is my best ever purchasing experiences, and the car I received is at superb condition that nobody can beat, it was waxed in a manner that I can use it as a mirror. More

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Great sales experience! From test drive, sale and finance. Smooth process via email and negotiation process. Understood needs, wants and worked with me on every angle. Would recommend if you are look finance. Smooth process via email and negotiation process. Understood needs, wants and worked with me on every angle. Would recommend if you are looking for a new VW or a used certified VW. Service dept. has been great also. No issues with small concerns that needed addressed. Rental car was always available and location in Houston is great. Worth a serious visit if in market for new VW. Prices are below other VW dealers in Houston that were researched. More

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