Matthew Constant | Page 5

Incredible professionalism, excellent work and very caring people. I’ve been buying cars from Chase for 40 years and never have my cars serviced anywhere else. LJA caring people. I’ve been buying cars from Chase for 40 years and never have my cars serviced anywhere else. LJA More

by gvh Verified Customer Verified Customer

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Fast, professional, efficient, effective and always very very friendly. Doing business with them is a pleasure ! very friendly. Doing business with them is a pleasure ! More

by John Verified Customer Verified Customer

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Over charged for AC service on a 2021 Suburban I have an extended warranty on. extended warranty on. More

by Roxy2o9 Verified Customer Verified Customer

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Very attentive and helpful made everything go smoothly. .took stress away from buying from Chase .took stress away from buying from Chase More

by tolivas53 Verified Customer Verified Customer

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Chase Chevrolet always provides us superior service. Their team goes above and beyond for the customer. Their team goes above and beyond for the customer. More

by Delgado Verified Customer Verified Customer

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The service centers new supervisor is a breath of fresh air. The main second manager remains cavalier and arrogant. . I’m not speaking of Alex Robinson who remains a stellar figure. air. The main second manager remains cavalier and arrogant. . I’m not speaking of Alex Robinson who remains a stellar figure. More

by NCADEMARTORI Verified Customer Verified Customer

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Made wait for 5 to 6 days for my repair on AC and rental card for 3 days card for 3 days More

by alanspragg Verified Customer Verified Customer

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We are long time Chase customers and they always take good care of us Great dealership good care of us Great dealership More

by jcksfam Verified Customer Verified Customer

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Went for oil change for my Equnox . Speedy service, completed in about 20 minutes. Like that Chase has history on my car. Purchased new at Chase in 2013. Satisfied will all work done at Speedy service, completed in about 20 minutes. Like that Chase has history on my car. Purchased new at Chase in 2013. Satisfied will all work done at Chase More

by brudlofo Verified Customer Verified Customer

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The service center sucks! They take way to long to do repairs especially when it’s not a warranty item. I have bought 4 high dollar vehicles there in the last 8 years and will They take way to long to do repairs especially when it’s not a warranty item. I have bought 4 high dollar vehicles there in the last 8 years and will probably need a new suburban by the end of the year. I have all of my cars serviced there on a regular basis but this last time takes the cake. I needed a fuel line replaced on my 2021 high country 2500 HD. I had it towed there and I was told that they didn’t know when they would get to it or how long it would take! I only have one truck and my business depends on it. After calling and complaining about not knowing when my truck would be fixed they finally told me they would look at it the next day to determine what parts they need and how long it would take. When I got the call the next day they told me it would be the end of the following week before they could get to it. I said that is unacceptable and that I needed it done sooner because of all the work I had to do with it. I had to rent a car and there was only a small CRV available witch does me absolutely no good for work. They called me back and said that the parts were in the next day and that they could have it done by the following Tuesday. I said ok, that’s better then the following Friday. I kept in touch with the service tech and he told me that everything was on track for Tuesday all the way up to Monday evening. The next day the service tech was out sick and he told me to get in touch with his manger for updates on what time to pick it up. When I called the service manager on Tuesday morning he didn’t know anything about my situation and had to look up my truck on the computer. He said here you are…. Let me see when your truck will be ready he took my number and said he would talk to the mechanic and call me back. When he called me back shortly there after he told me it will be ready on Thursday!!! I said wait a minute you guys have been telling me it will be ready on Tuesday the whole time and you have had the parts since Friday morning. He said well there’s one more in front of you. I told him you should have told me that from the beginning because I have now scheduled all my work that I need the truck for with the understanding it would be done on Tuesday not Thursday. And I’m renting a car for 65 dollars a day to boot! All he had to say was I’m sorry we can’t get it done until Thursday. I told him that was unacceptable and he needed to make it right. He said I will see how it goes and we will do everything we can to accommodate you. I told him to keep me update by the end of the day so I would know if I was going to have my truck back on Wednesday. He said he would and I waited until the end of the day and never got a phone call back! I’m still waiting for a call back and I still don’t know when my truck will be done. So much for being rated number one in customer service Chase!😕 More

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