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Matthew Kline

Overview Reviews (272)

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Matthew Kline

Matthew Kline | Page 17

Service Manager

Herb Chambers Lexus of Sharon

25 Providence Hgy
Sharon, MA 02067

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5.0

272 Reviews

Overview Reviews (272)

5.0

272 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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272 Reviews of Matthew Kline

September 23, 2023

Dealership Rating

Employee Rating

I got my timing belt and water pump replaced. Matt k. And Mark F. Were super friendly and very helpful. I will be returning here for my car maintenance in the future. Matt k. And Mark F. Were super friendly and very helpful. I will be returning here for my car maintenance in the future. More

by Rich.R

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Forcucci

Sep 25, 2023 -

Herb Chambers Lexus of Sharon responded

Rich, it's great to know that Matt and Mark provided you with such a positive experience at Herb Chambers Lexus of Sharon. We look forward to seeing you for your future car maintenance needs! Safe travels until then!

September 19, 2023

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Polite and professional service provided by knowledgeable and well trained Service Advisor. Would recommend Matt without hesitation. and well trained Service Advisor. Would recommend Matt without hesitation. More

by gibeda

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Service Time

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Recommend Dealer

Yes

Sep 19, 2023 -

Herb Chambers Lexus of Sharon responded

We're delighted to know that Matt and our team at Herb Chambers Lexus of Sharon provided you with professional service. Thanks for your recommendation!

September 16, 2023

Dealership Rating

Employee Rating

Good service. 90 minute wait time. I went upstairs and wait st the lounge and browse new car in the showroom. 90 minute wait time. I went upstairs and wait st the lounge and browse new car in the showroom. More

by Singhjimbo401

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Workmanship

Service Time

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Recommend Dealer

Yes

Sep 18, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know you enjoyed our service and showroom at Herb Chambers Lexus of Sharon. We appreciate your patience during the wait time, and we hope to see you again down the road.

September 15, 2023

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Valet pick up and delivery are fantastic! Service people extremely helpful. Only negative is that whenever I have service done my "auto" headlights feature is always off when my car is return Service people extremely helpful. Only negative is that whenever I have service done my "auto" headlights feature is always off when my car is returned and it takes me forever to figure out how to reset. More

by deniseor

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Recommend Dealer

Yes

Sep 20, 2023 -

Herb Chambers Lexus of Sharon responded

Hi Deniseor - Thank you for the 5 star rating. Please contact us at your convenience to go over the auto headlight feature on your vehicle. Sincerely, Johnny Dang - General Manager - jdang@herbchambers.com

Sep 20, 2023 -

deniseor responded

I've already fixed the auto adjust. I just don't see any reason for them to have to touch it at all when I have service work done.

September 11, 2023

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Employee Rating

I get excellent service. . Matthew took the time to answer my questions. I enjoyed my cappachino. She always make you feel special. Kudos. . Matthew took the time to answer my questions. I enjoyed my cappachino. She always make you feel special. Kudos. More

by Judego

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Recommend Dealer

Yes

Other Employees Tagged: Coffee attendent

Sep 12, 2023 -

Herb Chambers Lexus of Sharon responded

Judego, we're delighted to know that Matthew and the team at Herb Chambers Lexus of Sharon were able to provide you with excellent service. We hope your cappuccino was as enjoyable as your visit!

September 09, 2023

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When I arrived I felt welcomed and the whole experience was pleasant, would go back. Service advisor was very helpful as well. was pleasant, would go back. Service advisor was very helpful as well. More

by Guy

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Recommend Dealer

Yes

Sep 11, 2023 -

Herb Chambers Lexus of Sharon responded

We're glad to know you felt welcomed and had a pleasant experience at Herb Chambers Lexus of Sharon. Our team is always here to help, so don't hesitate to come back if you need anything else!

September 08, 2023

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Employee Rating

Not happy with the communication from service person and got delayed to my work. I have told when I pulled in my car for service . I was promised that it will take up to 60 mins with our car wash and it g got delayed to my work. I have told when I pulled in my car for service . I was promised that it will take up to 60 mins with our car wash and it got delayed to 90 mins More

by Anandan Palani

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Recommend Dealer

Yes

Sep 20, 2023 -

Herb Chambers Lexus of Sharon responded

Hi Anandan - Sorry we weren’t able to meet the time we promised. It is certainly not our intention to waste your time. Thank you for your business. Sincerely, Johnny Dang - General Manager

September 08, 2023

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Each step From driving my car in to service area through to driving out Was professionally handled excellent service to driving out Was professionally handled excellent service More

by PAULA COCCHI

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Recommend Dealer

Yes

Sep 10, 2023 -

Herb Chambers Lexus of Sharon responded

Paula, we're glad to know you had a smooth and professional experience at Herb Chambers Lexus of Sharon. We appreciate your feedback on our service department!

September 05, 2023

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Employee Rating

The service was very organized. They expected me . They explained exactly what services would be provided. The service rep, Matt was very professional. They expected me . They explained exactly what services would be provided. The service rep, Matt was very professional. More

by annekmahaney

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Recommend Dealer

Yes

Sep 05, 2023 -

Herb Chambers Lexus of Sharon responded

Anne, we're glad to know you had a well-organized and professional experience with Matt at Herb Chambers Lexus of Sharon. Thanks for sharing your feedback!

September 04, 2023

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Showed up with no appointment and was taken care of quickly and effeciently. Great service quickly and effeciently. Great service More

by Permmal

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Recommend Dealer

Yes

Sep 05, 2023 -

Herb Chambers Lexus of Sharon responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back!