Matthew Marshall | Page 4

"We don't show Numbers unless you are going to buy today" Went here to test drive a Mazda CX-5 and get some numbers. My partner knew she wanted a car and wanted to purchase in a month or two, so we wanted to Went here to test drive a Mazda CX-5 and get some numbers. My partner knew she wanted a car and wanted to purchase in a month or two, so we wanted to get everything situated. Was between a Mazda and Nissan, but knew nothing about a Mazda. The car was great and we would have probably bought it, but the moment we returned from the test driver we were asked "Can I earn your business if everything looks right?" My partner replied "I am probably not buying today" to which the sales person replied "We don't show numbers unless you want to buy today." Now, I've sold cars, and I've been a new sales person before. If someone is there test driving a car there is a chance they might want to buy. Yes, I know some customers string you along, but unless you try to build a mutual positive relationship (which our salesman did not) and realize that some buyers are hesitant, then no...we aren't buying. Also, the Manager, who knew this sale person was new, decided he was too busy to come over and try to earn our business. This same manager who the moment we left was walking around outside the store doing nothing...Needless to say, after being force fed the flip chart, we left knowing we liked the Mazda a lot but knew nothing about what mattered...price. We went to Nissan in Newton and bought a new Nissan. Same day. With the same attitude that we weren't going to buy, but the sales person treated us honestly and with no pressure and showed us numbers...you know, the thing that truly matters when it comes to buying a car...and he worked with us. Knowing that Mazda would not show us any numbers, and their Mazda dealership was the closest to our location by 30 minutes, we knew Nissan was the way to go. The moral is this: People buy cars in different manners. If you get to know their true motives then the walls come down. A vanilla approach is not the best approach. Especially when you have a good product. More

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Treated me like a valued customer! I worked with Matt Marshall at Wellesley Mazda and the entire experience was positive. They didn't try to take advantage of me as a first-time car buy I worked with Matt Marshall at Wellesley Mazda and the entire experience was positive. They didn't try to take advantage of me as a first-time car buyer and everyone worked together to get me in the vehicle I wanted at the right price. Matt was friendly and took time to answer all my questions. I'd highly recommend the folks at Wellesley Mazda! More

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Great experience We just purchased our first Mazda from Wellesley Mazda and it was a very good experience. The entire team was knowledgable and very efficient. We wor We just purchased our first Mazda from Wellesley Mazda and it was a very good experience. The entire team was knowledgable and very efficient. We worked with Sophia Tiburcio and Matthew Marshall. They were a great team and found us the exact car we wanted. They were helpful and available with out any high sales pressure. Great experience. More

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Quality Dealership From the moment you walk in the showroom the entire staff makes you feel welcome. Matthew Marshall worked with me in a relaxed, professional, manner. From the moment you walk in the showroom the entire staff makes you feel welcome. Matthew Marshall worked with me in a relaxed, professional, manner. He had the perfect Miata MX5 in stock and the entire purchase experience was enjoyable and easy. If your looking for a "Quality" Mazda dealer Wellesley Mazda is the place! More

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